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Forums » US Telco Support » AT&T » AT&T Southwest » Wrong statistics for PRO plan?
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Error 550 »
« Choosing a good modem for 6.0 Mbps/768 Kbps  
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest

reply to EdrikHart
Re: Wrong statistics for PRO plan?

That's the one
As I posted before:
You can either call in and try to get a level 2 tech to fix it or else post here in the AT&T Direct forum.
The weekend is here, direct may not get to you until next week.


jimkyle
Btrieve Guy
Premium
join:2002-10-20
Oklahoma City, OK
·AT&T Southwest


1 edit
Go ahead and post now. They work messages on a first-in-first-out basis so waiting a couple of days will just make it take longer to get a reply. Just don't expect any response before Monday or possibly even Tuesday or Wednesday, depending on how much of a backlog they have. And don't reply to your post until they respond, because that will take it out of the to-be-processed queue!

That max speed you report is one of the first steps in the 10-day ramp-up, so if your service is less than 10 days old you may just be going through this. If so, it will increase in a couple of days, by steps, until it either gets to the 3008 that's max for the Pro plan, or to the max that your line will allow. Your 12 db s/n ratio is pretty low but still 3 db above the usual minimum for reliability, so you may not be able to get the full 3008. That's why they do the 10-day process: it determines the highest speed that your circuit can maintain with reliability.

Edit: Oops! I intended to reply to the original poster, not to wayjac!
--
Jim Kyle
Forums » US Telco Support » AT&T » AT&T SouthwestError 550 »
« Choosing a good modem for 6.0 Mbps/768 Kbps  


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