birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
 ·Verizon FIOS
| reply to Wopafoona
Re: VZ makes front page.....
said by Wopafoona  :As a new customer with a completely clean slate, is there anything i should do upfront in order to experience less hassle on the backend? For instance, I don't have an HDTV at present, but should i order an HD reciever and a standard box so that when i do make a purchase i don't have to worry about mixed up orders? The questions weren't mine, they were quoted from the tail end of the article. I asked a lot more when I called to order. I was on the line for more than an hour after I got hold of the CSR.
I think the way to avoid problems is to figure what you need now and the near future, place your order, and don't change services until things have settled down. If you order a HD receiver, I don't think you can use it until you have a HDTV to plug it into.
Figure three bill cycles to get everything worked out. You are a new customer, but telephone is the bill you will receive that has the data (internet and TV) piggybacked on it. No matter what anyone tells you, expect the first bill to be low, the second one to be high and the third to be the "first full month".
If there are any problems or you don't understand the charges, call them to clarify. I had to, and with the help of the CSR and my spreadsheet, I understood the billing madness. There was an installation charge that was split into 3 payments, and the CSR agreed the charge was erroneous. Rather than try to delete it, she applied a credit. The installation charge still appeared on the bill, but was credited in a single line item.
On my third bill, all was as I expected.
I do not know what the billing system is like for a new customer today. I described what it was like for me signed up in January. Because of their one-bill concept, and the fact that telephone and data are coming from separate places, I believe what I have described is a fair prediction of what to expect.
Others may disagree. |
