No outrage, Bell says - Phone Monday show your displeasure in TekSavvy

Re: No outrage, Bell says - Phone Monday show your displeasure

Thu, 03 Apr 2008 01:37:29 EDT

anon : Here are some other people who may have given John the go ahead to send that letter: Bell's legal team -

Mr. Jean-François Leger
Assitant General Counsel
Tel (819) 773-5814
Fax (n/a)
jeanfrancois.leger@bell.ca
Mr. Al Wallace
Vice President - Regulatory Matters
Tel (819) 773-5954
Fax (819) 770-7638
al.wallace@bell.ca
Ms. Karen O'Brien
Director - Local Competition
Tel (613) 781-5800
Fax (n/a)
karen.obrien@bell.ca

Re: No outrage, Bell says - Phone Monday show your displeasure

Sun, 30 Mar 2008 08:47:46 EDT

mudman2479 : The problem using one number, is we will all be put on hold. You do several numbers and more can get through with less waiting time. Fax is even better! Dont forget to leave messages too!

Re: No outrage, Bell says - Phone Monday show your displeasure

Sun, 30 Mar 2008 02:03:21 EDT

qweloo :

said by Grounded :

Everyone,

Please keep in mind that we're trying to maintain the sympathy of the public & the press. The comments quoted are both outrageous & wrong and as such they deserve hearty but measured response. Calls, letters, emails & faxes of complaint are legitimate & justified. But some here are suggesting harassing Bell staff & offices. While that is extremely tempting it will only hinder our cause. They are trying to position all p2p users as pirates (just look at the callous comments Bell had regarding Mt. Sinai Hospital to see how blind they are to any potential legitimate use of the technology.) If we give them the chance to play the victim of a group of out-of-control pirates that's just what they're going to do. That's what I would do in their place.

Please tone down the rhetoric & prankish aspects of your response to Bell. If we give them added weapons they'll make use of them to our dismay, not to mention it will put Rocky in an impossible position when he tries to deal with them on the corporate level.

There's nothing wrong with letting it be known that much anger is bubbling up, but if we turn that anger to harassment we'll lose not only sympathy but also credibility. Hundreds (possibly even thousands) of responsible complaints to all proper offices (and officers) of Bell, as well as regulating agencies & political figures will be our best step for right now.

Let's hold something in reserve.

I'd also advise keeping this in mind on subjects such as Jason Laszlo's Facebook page. His personal life is no issue of ours. The legitimate outrage of his page - and this is fair game, is that he refers to the press as lemmings. That shows just what he thinks of the media & one can extrapolate that he feels these "lemmings" are following his corporate line which apparently even he has trouble swallowing. This is good material for us as it severely undercuts Bell's argument that this is required and should help to focus media on the story behind Bell's story. Let's not blow it with personal or ad-hominem attacks. In other words, let's keep above the level of name-calling that Bell has adopted in dismissing all p2p users as bad actors.

I think Grounded has a point but like he said "Calls, letters, emails & faxes of complaint are legitimate & justified".

Why not then everybody phone at one number (ie bell executive office) at the same time (within the hour ie like at 1:30 pm to 2:30pm) to say they want to express their outrage at this throttling situation and they cancelled their service ( internet, phone, tv any service is good) because of it. thats it just one call everybody. no harrasment.

Then do it again another day and change time and number (?) if u can get a couple of hundreds to call within the hour period people should get the message especially if it happens every other day or even everyday.

I dont think that would constitute harassment other than citizens calling their public phone companies to complain about the restriction of service.

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 22:47:50 EDT

anon : This forum needs more wacky pictures...

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 19:09:02 EDT

Grounded : Everyone,

Please keep in mind that we're trying to maintain the sympathy of the public & the press. The comments quoted are both outrageous & wrong and as such they deserve hearty but measured response. Calls, letters, emails & faxes of complaint are legitimate & justified. But some here are suggesting harassing Bell staff & offices. While that is extremely tempting it will only hinder our cause. They are trying to position all p2p users as pirates (just look at the callous comments Bell had regarding Mt. Sinai Hospital to see how blind they are to any potential legitimate use of the technology.) If we give them the chance to play the victim of a group of out-of-control pirates that's just what they're going to do. That's what I would do in their place.

Please tone down the rhetoric & prankish aspects of your response to Bell. If we give them added weapons they'll make use of them to our dismay, not to mention it will put Rocky in an impossible position when he tries to deal with them on the corporate level.

There's nothing wrong with letting it be known that much anger is bubbling up, but if we turn that anger to harassment we'll lose not only sympathy but also credibility. Hundreds (possibly even thousands) of responsible complaints to all proper offices (and officers) of Bell, as well as regulating agencies & political figures will be our best step for right now.

Let's hold something in reserve.

I'd also advise keeping this in mind on subjects such as Jason Laszlo's Facebook page. His personal life is no issue of ours. The legitimate outrage of his page - and this is fair game, is that he refers to the press as lemmings. That shows just what he thinks of the media & one can extrapolate that he feels these "lemmings" are following his corporate line which apparently even he has trouble swallowing. This is good material for us as it severely undercuts Bell's argument that this is required and should help to focus media on the story behind Bell's story. Let's not blow it with personal or ad-hominem attacks. In other words, let's keep above the level of name-calling that Bell has adopted in dismissing all p2p users as bad actors.

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 18:14:14 EDT

emoci :

said by quatrix :

said by mudman2479 :

No outrage, Bell says

Bell spokesman Jason Laszlo on Friday reiterated the company's position —that it was shaping traffic in order to prevent a small portion of bandwidth hogs from slowing speeds down for all customers.

He said there has been no backlash from customers, despite the incidents of the past week.
BS bell just ignors the outrage!!!!

"Outrage" from 0.01% of customers isn't worth noting, and if it's the bandwidth hogs that are "outraged", the ISP doesn't want you as customers anyway.

More 80% of customers should be outraged, the problem is some just don't know how they are being ripped off....charged for a service they are not receiving when they'd be just as well with a cheaper package....

The issue here is, save the lucky ones not yet (and I say yet) affected, if you are not outraged, you don't know any better :huh:....

I really don't mind them blocking torrent traffic, but they have to tell me they are well in advance, and then don't sell or advertise a high speed connection.....tell the beavers to shout over the megaphone that torrents for the CBC's Prime Minister series are not allowed and see what happens

Let me make this clear, me and others are willing to pay extra for our bandwith, even more than we are now...but once I pay for something I want to be able to make use of it....the answer is not limiting bandwith, Bell shouldn't be selling what they don't have and let the competition fill the gap instead of squishing them in the same incompetent Bell cubicle

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 17:04:21 EDT

idlewillkill : The problem is Teksavvy DOES want them as customers.

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 15:54:05 EDT

quatrix :

"Outrage" from 0.01% of customers isn't worth noting, and if it's the bandwidth hogs that are "outraged", the ISP doesn't want you as customers anyway.

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 12:38:14 EDT

Savant : No outrage...? I guess Bell hasn't read the news...

quote:
Union urges CRTC to curb internet interference by Bell, Rogers

The battle for who controls the internet in Canada has begun in earnest with a national labour union urging the CRTC to curb traffic interference by Bell Canada Inc. and Rogers Communications Inc.

The National Union of Public and General Employees, which represents more than 340,000 workers across the country, on Friday wrote to the Canadian Radio-television and Telecommunications Commission to investigate the practice of "traffic shaping" and its impact on internet users.

"These internet service providers are, with little or no public accountability, implementing measures that will discriminate against the use of legal software for legitimate uses. This is unacceptable," wrote union president James Clancy. "The continued silence on these matters by the CRTC and the Canadian government violates the trust the Canadian people have placed in you."

--

Could be better, could be worse, could be Monday...

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 12:24:38 EDT

jfmezei : >Umm... I don't really think so. Sweeney is a SVP. SVPs are a >big deal in large companies.

Glorified managers.

In large companies:

Executive VP -> Vice President
Senior VP -> Director
VP -> Manager

Large companies tend to create glorified titles to hand out to people to give them the impression they got a promotion. But that simply adds to the layers of redundant management between the real workers and the decision makers.

For instance at HP:

VMS Product Manager (business unit that generate a couple billion dolars in revenus)
Martin Fink, Senior Vice President, BCS
Scott Stallard, Senior Vice President , Enterprise Storage and Servers
Ann Livermore, Executive Vice President, Technology Group
Mark Hurd , President/CEO.

Scott Stallard and Livermore are old hacks at HP and have managed to "acquire" additional domains with various reorgs within the organisation. For instance, Stallard had the storage business. He couldn't have taken on each of the HP-UX, VMS, Tandem departments, but he wanted it, so they created yet another VP level. Stallard only has to deal with that VP (Fink), yet gets to have the glory of heading all of that, while retaining his storage business.

What VP (and higher) means in a company is that he gets to choose his senior secretary/executive assistant and has a real office.

Below that, you get young inexperienced secretaries that, if you're lucky, will know how to fill out a FedEx waybill, but all of them are well traioned is filling out the various forms the company requires they fill out.

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 12:11:37 EDT

matt_m : Again, this guy is a SVP. That means other VPs report to him, and he probably reports into a 'C' level exec. Messenger, my a$$. He may be making it out like he is just a messenger, but he certainly, as SVP Carrier Services, is someone who can help shape policy before it is implemented. This isn't some call center phone jockey.

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 11:59:30 EDT

jfmezei : >Just keep in mind John is only the messenger in this.

Works both way. Upper manager tell him to announce the bad news. He then gets the complaints and summarizes them back to his upper management.

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 11:41:04 EDT

matt_m :

said by R0CKY :

Just keep in mind John is only the messenger in this.

Umm... I don't really think so. Sweeney is a SVP. SVPs are a big deal in large companies.

Re: No outrage, Bell says - Phone Monday show your displeasure

Sat, 29 Mar 2008 10:47:09 EDT

anon : I AM a Bell customer.

With some luck I will be fixing that soon though.

Here that BELL!! I consider being a customer to be no real perk. No advantage, nothing to be happy about.

Bell technology is rapidly becoming yet another oxymoron.

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 23:01:30 EDT

anon :

said by emoci :

Throwing it out there, we are technically not bell customers though. Does anyone agree with this?

On my Bell phone bill, the following are listed under Telephone Services, even though I use TSI. As far as I am concern, I am a customer 'cause the phone bill never lies. :P

___ Monthly Charges _____
1 Residence line 18.48
1 High Speed DSL 0.00
...
etc

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 22:28:30 EDT

avernar : Someone gave me this link at the office:

»www.youtube.com/watch?v=hlMbxosLtaY

I just wish that Sympatico would stay in their own sandbox instead of coming over and peeing in ours! :mad:

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 22:22:20 EDT

emoci : The whole idea is to let them know that there is indeed unhappy people out here, being affected by what they are doing, in some cases prevented from something as serious as getting work done....P2P is not all they are blocking at the moment

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:57:07 EDT

bacon612 :

said by emoci :

Ok,

So let's pool this Bell Info together:

John Sweeney
Senior Vice President
Carrier Services
Telephone: 416-353-7225
Fax: 416-977-3557
john.sweeney@bell.ca
Bell Canada
Floor 6N
483 Bay Street
Toronto, Ontario M5G 2C9

Jason Laszlo
(416) 353-4135
1 888 482-0809
jason.laszlo@bell.ca

Kevin Crull
President - Residential Services
kevin.crull@bell.ca
ph: (416) 581-2923
fx: (416) 593-1338
Executive Assistant: Jacqueline Fowler
(416)-581-2953
jacqueline.fowler@bell.ca
483 BAY ST. (BTS)
TORONTO, Ontario, M5G 2C9

If you feel there is more that we can do...
You may speak to the Bell Canada Executive Office of Customer Relations by calling
Québec: 1 866-317-3382
Ontario: 1 866-317-3382

You may write to us at:
Bell Canada Executive Office of Customer Relations
P.O. Box 593, Station A
Toronto, Ontario
M5W 1E4

E-mail us at:
executive.office@bell.ca

To fax us:
1-800-554-5148 (no charge)

I think they are deserving of some backlash, since they haven't seen any yet

Throwing it out there, we are technically not bell customers though. Does anyone agree with this? I'm not offering a better way but im just pointing out that this would be simelar to one of us calling rogers about the same thing, no?

On the other hand, if we were Bell Sympatico customers, it would be a different story. I still think that If we were applying more pressure to MPs it would get us farther. Or, if you are a bell phone line, expressvu subscriber, quit the service and then tell them why.

I'm just trying to play devils advocate here. If i were bell, and a non customer was complaining, what could I really do about it?

Just a thought. Looking forward to reading through even more of this thread as it develops. In the mean time, ill be downloading torrents at 30k....

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:41:19 EDT

emoci : Ok,

So let's pool this Bell Info together:

quote:
John Sweeney
Senior Vice President
Carrier Services
Telephone: 416-353-7225
Fax: 416-977-3557
Mobile: 416-420-5819
john.sweeney@bell.ca
Bell Canada
Floor 6N
483 Bay Street
Toronto, Ontario M5G 2C9

Jason Laszlo
(416) 353-4135
1 888 482-0809
jason.laszlo@bell.ca

Kevin Crull
President - Residential Services
kevin.crull@bell.ca
ph: (416) 581-2923
fx: (416) 593-1338
Executive Assistant: Jacqueline Fowler
(416)-581-2953
jacqueline.fowler@bell.ca
483 BAY ST. (BTS)
TORONTO, Ontario, M5G 2C9

If you feel there is more that we can do...
You may speak to the Bell Canada Executive Office of Customer Relations by calling
Québec: 1 866-317-3382
Ontario: 1 866-317-3382

You may write to us at:
Bell Canada Executive Office of Customer Relations
P.O. Box 593, Station A
Toronto, Ontario
M5W 1E4

E-mail us at:
executive.office@bell.ca

To fax us:
1-800-554-5148 (no charge)

I think they are deserving of some backlash, since they haven't seen any yet

quote:
Contacting Ontario Teachers Pension Plan:
»www.otpp.com/web/website.nsf/web···ontactus

Contacting your MP
»canada.gc.ca/directories-reperto···eng.html
(Don't forget about Government Free Mail »www.canadapost.ca/tools/pg/manua···#1379075)

CTRC On third Party Internet Access
»www.crtc.gc.ca/eng/INFO_SHT/t1003.htm#web

Contacting the CTRC
»www.crtc.gc.ca/eng/contactus.htm

Contacting Commissioner for Complaints for Telecommunications Services Inc. (CCTS)
»www.ccts-cprst.ca/

Contacting Industry Canada and associated Ministers
»www.ic.gc.ca/epic/site/ic1.nsf/e···14e.html

ACTION ALERT: Demand net neutrality now
»canadians.org/action/2008/27-Mar-08.html

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:22:41 EDT

mudman2479 : If you feel there is more that we can do...
You may speak to the Bell Canada Executive Office of Customer Relations by calling
Québec: 1 866-317-3382
Ontario: 1 866-317-3382

You may write to us at:
Bell Canada Executive Office of Customer Relations
P.O. Box 593, Station A
Toronto, Ontario
M5W 1E4

E-mail us at:
executive.office@bell.ca

To fax us:
1-800-554-5148 (no charge)

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:16:52 EDT

justsometech : dont get me wrong, letting bell know about the disgust is great,
but i would suggest every single one of you write the minister of industry, comp. bureau, you mp and mpp before making a single phone call to john, as those prev. mentioned steps will (potentially) have a bigger impact.

I also suggest continuing to pressure media to keep this in the lime light (i spoke with the CBC today).

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:16:47 EDT

qweloo : we can also each send an email to john.sweeney@bell.ca ?

" Just say I am outraged by your throttling of 3rd party ISP and this is a backlash if you didnt notice yet. "

a couple of thousands email all from a different source.
that should fill the mailbox

phone and email since they dont seem to understand there is a backlash in their ivory towers on Bay Street.

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:11:41 EDT

R0CKY : Just keep in mind John is only the messenger in this.
--
TSI Rocky - TekSavvy Solutions Inc.

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:09:39 EDT

STUNNA : another person that can be contacted is
Donald Mackinnon
Vice President, Customer Service
but still cant find his number :(

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:06:51 EDT

mudman2479 : Keep adding the numbers....the more we get, the better we can get our point across!!!!Expand the horizon, the sky isnt the limit!

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:04:15 EDT

STUNNA : John Sweeney
Senior Vice President
Carrier Services

Bell Canada
Floor 6N
483 Bay Street
Toronto, Ontario M5G 2C9

Telephone: 416-353-7225
Fax: 416-977-3557
john.sweeney@bell.ca

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 21:00:26 EDT

eots : Bell Executive Office of Customer Relations 1-866-317-3382. I also like qweloo's suggestion and we can email Mr. Sweeney john.sweeney@bell.ca since he was kind enough to provide his contact information. :D

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 20:59:11 EDT

qweloo : Yes phone all at the number on bells official response to rocky at a specific time of day and do it for about 1 hour

ask to speak to John Sweeney and Just say I am outraged. hang up wait 1-5 min then again. If u get a voice mail leave the same message "I am outraged; I am outraged; I am outraged ...." until the machine cuts. that voice mail will be full pretty soon.

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 20:52:00 EDT

JayMan : Release all the numbers you want I can't see an issue with it.

Maybe we should all call the office of that twit who signed the letter.

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 20:48:16 EDT

TemporalFlux : Phone where on monday?

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 20:43:17 EDT

mudman2479 : Is there any rules against releasing numbers for the head office and complaining to them? Tie up their phones so they cant get business done?

Re: No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 20:37:50 EDT

matradley : The reason why people were not calling Bell in their outrage is probably because it gets them no-where. You usually end up talking to their frontline crew and they read that information that was released on a Blog about them holding up to their network policies. Other than that, you would probably get their center in India and they have no idea what is happening.

No outrage, Bell says - Phone Monday show your displeasure

Fri, 28 Mar 2008 20:36:07 EDT

mudman2479 : No outrage, Bell says

Bell spokesman Jason Laszlo on Friday reiterated the company's position —that it was shaping traffic in order to prevent a small portion of bandwidth hogs from slowing speeds down for all customers.

He said there has been no backlash from customers, despite the incidents of the past week.
BS bell just ignors the outrage!!!!

In response to the article SBrook put up.....

I suggest we all phone in Monday and show them that we have had it with the throttling, increase in prices and poor service!!!!!!!!!

By the way the article is about a union complaing about Bell its in the sympatico forum.