kyler13
Is your fiber grounded?
join:2006-12-12
Arnold, MD
 ·ViaTalk
 ·Verizon FIOS
| Terrible billing department
I had a problem where my CC number changed and Verizon could no longer successfully bill me. I admittedly forgot to update my info with them. They claim they lost my phone number and never bothered to drop a letter in the mail about my impending service cancellation. I found out about it one day when my service stopped working. After two calls, I was able to get my service back up simply by providing updated billing info. What I didn't find out until two months later was that they opened a new account in my name and left the old account disabled and in default (not what I was told). I spent a month getting bounced around different departments and chipping my way through voice menus, managing to straighten things out mere days before the collection agency was about to ping my credit. Thanks Verizon. |
