geodosch
join:2001-11-18
Hillsborough, NJ
| reply to canoer41
Re: [HSI] Data flow interruptions
said by canoer41 :
I don't think it's just you. I've also experienced Dead Web lately, for less than a minute each.
Thanks for the confirmation. From the nature of the problem, I suspected I wasn't the only one experiencing it, though of course tech support is never going to admit that.
said by daveinpoway  :Can you call the tech-support folks (you will probably need to get to Level 2 or 3) and ask them to remotely monitor your connection for a week or two? The only thing tech support here knows how to do is dispatch a tech to my house. This has been a ongoing problem with PatMedia. Even when I've had problems in the past such as their DNS servers not responding, they will not escalate the issue to tier 2 until a tech has made a housecall.  |
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daveinpoway
join:2006-07-03
Poway, CA
| Well, it sounds like you will need to have them send a tech out. If you're lucky, he/she will find something; if not, then see if you can get bumped up to Level 2 or 3 so that your connection can be remotely monitored.
The goal is for them not only to see the interruptions, but to hopefully see something else (noise bursts or whatever) taking place at the same time, so that they have an idea what to look for when they come out again. |
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