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Forums » Sprint CEO Says Problems are Fixable » Customer Service Symptom of Larger Problem
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Its so easy... »
« The 10 things that Sprint needs to do...  
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jc100

join:2002-04-10		reply to pnh102
Re: Customer Service Symptom of Larger Problem

Most of it HAS TO DO WITH CUSTOMER SERVICE:

Billing Errors
Account problems (losing services that one pays for)

Those are the 2 biggest issues I have faced. All stem from the support sector that don't have their ducks in a row.
to forum · permalink · · 2008-03-30 13:03:50 · Reply to this


StarFish267

join:2005-11-25
Fort Worth, TX
·AT&T U-Verse

 1. Billing Errors.
" This is not a customer service issue but a billing platform setup programing issue, from the systems and tools that are used for this. "
2. Account Problems.
" Again this is the same not a customer service issue, but a billing platform issue."

Have Sprint customers sign a petition to dump Amdoc's as there software provider and get a more reliable programmer to run all the systems.
to forum · permalink · · 2008-03-31 09:08:33 · Reply to this
Forums » Sprint CEO Says Problems are FixableIts so easy... »
« The 10 things that Sprint needs to do...  

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