jc100
join:2002-04-10
1 edit | Re: You are right... qwor,
Basically, my experience is I end up reaching someone who assures me the problem gets fixed. Either they make it worse, don't solve, or just throw out promises. I even get this from supervisors who are just as bad as CSR's. In Sprint's favor, they often toss out credits like candy as they know their support sucks. I do appreciate that aspect, as sitting on the phone for like 3 or 4 hours is a waste of my time. However, the headache and stress sucks. Seriously, they need to train their reps. Sprint has the potential to be a GREAT company for all the reasons you mentioned. I love my evdo, wireless web, and have few dropped calls. Plus their plans are REASONABLE. Also, I love my phone. With that said, their main obstacle has been addressed. If I could speak to this CEO directly, I would hammer that issue home. It's not like it's hard to correct. Simply consider the time and money spent as an investment to future sustainability. |
