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Forums » Sprint CEO Says Problems are Fixable » Here's what needs to be done


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mindfrost82 join:2003-04-19 Cortland, IL	Re: Here's what needs to be done I completely agree about customer service, but I don't believe the problem is training...at least it wasn't back when I worked there in 2003. Training for a Sprint call center actually lasted 2 whole months before we actually started taking phone calls. They have to make the reps enjoy their jobs and offer incentives to make them do their job correctly.
	permalink · 2008-03-30 16:30:16 ·

jc100

join:2002-04-10

Re: Here's what needs to be done

Hey All. I took the initiative personally wrote Mr. Gertzen, the editor of the article. He is a very nice guy. I explained to him my issues. He told me he will be doing a follow up story to this one in a little while. I hope my concerns and the ones addressed here will make it to the CEO. Sprint has a lot of potential. It just needs to be properly directed and harnessed so that it can entice customers rather than scare them off.

permalink · 2008-03-30 21:47:36 ·

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Forums » Sprint CEO Says Problems are Fixable

When you get e-mails like this from their e-care »
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