jc100
join:2002-04-10
| reply to mindfrost82
Re: Here's what needs to be done
Hey All. I took the initiative personally wrote Mr. Gertzen, the editor of the article. He is a very nice guy. I explained to him my issues. He told me he will be doing a follow up story to this one in a little while. I hope my concerns and the ones addressed here will make it to the CEO. Sprint has a lot of potential. It just needs to be properly directed and harnessed so that it can entice customers rather than scare them off. |
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mindfrost82
join:2003-04-19
Cortland, IL
| reply to jc100
I completely agree about customer service, but I don't believe the problem is training...at least it wasn't back when I worked there in 2003. Training for a Sprint call center actually lasted 2 whole months before we actually started taking phone calls.
They have to make the reps enjoy their jobs and offer incentives to make them do their job correctly. |
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