KSUJace
Golden Flash
join:2001-12-01
Chicago, IL
 ·Comcast
 ·Sprint Mobile Broa..
| When you get e-mails like this from their e-care
So I'm a new customer and I've been trying to deal with a billing issue from returned / exchanged equipment ... and I get an e-mail that totally is rude , and clearer than mud. These issues must stop being the "norm" at Sprint:
On Sun, Mar 30, 2008 at 6:26 PM, Sprint Customer Solutions - eCare1
- Hide quoted text -
wrote:
> Hi,
>
> Thank you for your reply.
>
> Let me make the situation clear for you.
>
> I would like to share with you that the price of Sprint 595u connection
> card is $249.99 plus applicable taxes and against the Sprint 595u card
> we have applied the full credit of $249.99 plus applicable taxes. So,
> the account has not been charged for the Sprint 595u connection card.
>
> Further, I accept that you have made the payment of $99.99 on the
> account as on March 11, 2008.
>
> I want to inform you that the monthly service charges on the invoice
> dated March 22, 2008 is $78.85 but you have only made the payment of
> $13.57 on the account against the due balance.
>
> I would like to share with you that $99.99 payment was adjusted on the
> account against the due balance for the invoice dated March 22, 2008.
>
> I hope that I have resolved your issue. If you have any further queries
> then please let me know and I will happy to assist you with the same.
>
> We value your loyalty and look forward to serving you for years to come.
> Thank you.
>
> Sincerely,
> Angelina R.
> Sprint
Somehow I highly doubt you value you my business ...
"Let me make it clear to you" ... shiz! |
