Telecom Vet
@rr.com
| reply to kd6cae
Re: Why is it so Hard for VZ to provide accurate billing?
said by kd6cae  :Here's what I don't get. Why is it that Verizon is having such a hard time making sure a customers bill is no more than what was advertised. Other companies seem to do it just fine. Let's see when I had DSL extreme, I was billed exactly what I was quoted, no more, no less. My usenet provider has been billing me the exact price they advertise for over 4 years now, with no issues! My CallCentric Voice service is billing me the correct amount with no issues. Why can't Verizon do the same! I have no love for Verizon (GTE), but I must attest, that other than some occasional service issues ("dial tone"?), they've performed well and never mis-billed since 1986. They have issued several hundred dollars' worth of credits on one account alone, over the past 20 years, for failing to perform.
On the other hand, I've had multiple instances of ridiculous billing problems with DSL Extreme, on each account, every year. They were only corrected, months later, when I used the BBR "manager chat" channel here.
I generally give DSLX some slack, because they're at least an alternative/competitive threat, but I can't say that they're any better or worse than VZW. |
