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Forums » Sprint CEO Says Problems are Fixable » Customer Service Symptom of Larger Problem
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Its so easy... »
« The 10 things that Sprint needs to do...  

StarFish267

join:2005-11-25
Fort Worth, TX
·AT&T U-Verse

Re: Customer Service Symptom of Larger Problem

1. Billing Errors.
" This is not a customer service issue but a billing platform setup programing issue, from the systems and tools that are used for this. "
2. Account Problems.
" Again this is the same not a customer service issue, but a billing platform issue."

Have Sprint customers sign a petition to dump Amdoc's as there software provider and get a more reliable programmer to run all the systems.
permalink · 2008-03-31 09:08:33 · Reply to this
Forums » Sprint CEO Says Problems are FixableIts so easy... »
« The 10 things that Sprint needs to do...  

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