Bill44130
join:2003-10-08
Cleveland, OH
 ·Axvoice
·ViaTalk
·Packet8
·Vonics VOIP
| TeleBlend News Update
I just got this email from Teleblend. For all you people out there who say they are going out of business; better think again. Will be interesting to see what they have to offer.
Form: NWS-328
TELEBLEND NEWS UPDATE
Re: Latest news and updates to terms and conditions
Dear Customer:
We hope that you are enjoying your TeleBlend service on ***-***-**** as much as we do in providing you with the best value in phone service in the market. Knowing that you have several choices when it comes to Internet phone service, your choice in TeleBlend as your service provider is greatly appreciated. We would also like to thank you for your patience with us as improvements were made to the platform and our customer service organization in order to further enhance your experience with TeleBlend. Here are a couple of quick updates for you:
1. Stay tuned for the release of our new web site that will be unveiled in the next 30 days.
2. We are preparing for our new TeleBlend service offering in the next 45 days that will be available to all consumers with a broadband Internet connection. We will have some fantastic features for everyone along with a referral program so that you can get your friends and family to join and share the TeleBlend experience.
3. We have also made some changes to the Terms and Conditions of service specifically around the Billing Disputes section, so please take the time to review them at »www.myteleblend.net/tc.htm#chargespayments
Sincerely,
The TeleBlend Family
Thank you for choosing TeleBlend as your local residential phone provider |
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zbestwun2001
join:2005-12-08
Van Nuys, CA | I'm game, at the moment I have no problem with TB.
They are shipping me a new Gizmo because I wore the other one out.
No charge just return the old one.
zb1 |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·ViaTalk
·Teleblend
 ·Comcast
| said by zbestwun2001  :I'm game, at the moment I have no problem with TB. They are shipping me a new Gizmo because I wore the other one out. No charge just return the old one. zb1 "wore the other one out"
i was unaware that a device with no moving parts could be "worn out" 
--
TheMolavis.com |
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zbestwun2001
join:2005-12-08
Van Nuys, CA | Well you learn something new everyday |
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hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to Bill44130
said by Bill44130 :For all you people out there who say they are going out of business; better think again. Will be interesting to see what they have to offer. ... 3. We have also made some changes to the Terms and Conditions of service specifically around the Billing Disputes section, so please take the time to review them at » www.myteleblend.net/tc.htm#chargespayments Or maybe they just want to notify you of the changes in ToS. I mean, if they just send out an email notify you of #3, it makes them look really bad. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·Axvoice
edit:
April 2nd, @11:05AM
|  said by hdp203 :Or maybe they just want to notify you of the changes in ToS. I mean, if they just send out an email notify you of #3, it makes them look really bad. Then shouldn't they be sending that email to ex subscribers that they continue to bill?  |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·Axvoice
edit:
April 2nd, @11:09AM
| reply to hdp203
said by zbestwun2001 :I'm game, at the moment I have no problem with TB. They are shipping me a new Gizmo because I wore the other one out. No charge just return the old one. zb1 Why do I have the feeling that TB's prognoisis for the new one is that it is also worn out.
Guess we can wait and see. |
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hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to voiplover
said by voiplover :Then shouldn't they be sending that email to ex subscribers that they continue to bill? they shouldn't but they did.
that tells you how messed up they are |
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TBSupport1
join:2007-09-11
Leesburg, VA | Actually if you are account is still Open you got this email. You have to call to cancel. Just sending an email is not enough. |
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Ora42
@eds.net
| reply to zbestwun2001
They're sending you a new Gizmo? Mine died and when I contacted them I was told they didn't have any more to provide. I asked for clarification and never heard back. I'm (obviously) taking my business elsewhere, I just hope my number port goes through with no problem. |
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Bill44130
join:2003-10-08
Cleveland, OH
·Axvoice
·ViaTalk
·Packet8
·Vonics VOIP
| reply to hdp203
I fail to see the logic why some one would spend all the money to buy the SunRocket Platform and then just let it sit month by month and just watch it drop customers and not try to drum up more business. Wouldn't it have been better to put the money they spent in Savings Account and draw a half percent interest?
Since it is coming up to a year now they should be doing something in order to salvage their investment.
Time will tell I suppose. |
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TBSupport1
join:2007-09-11
Leesburg, VA
| reply to Ora42
said by Ora42 :
They're sending you a new Gizmo? Mine died and when I contacted them I was told they didn't have any more to provide. I asked for clarification and never heard back. I'm (obviously) taking my business elsewhere, I just hope my number port goes through with no problem.
Do you have a ticket number for your problem? If you send me your Telephone number, I can get someone to take a look and see if a new device is what you need. |
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zbestwun2001
join:2005-12-08
Van Nuys, CA
 ·DSL EXTREME
·Teleblend
| reply to Ora42
Re: TeleBlend News Update
HOLD EVERYTHING
WE HAVE AN UPDATE FROM TELEBLEND HEADQUARTERS
They say, they have "test" my "Gizmo" and it is working fine and they are NOT going to send me a new one as of today.
I said when I bypass the Gizmo and plug directly into the modem I have no problem. We have trouble shot this for months, i.e. me and my ISP, and have determined it to be the Gizmo.
So I requested a suprv. call back.. Sure---5 to 7 days.
I also requested that this be resubmitted to those people in T2 and have one dispatched post haste. I am not holding my breath only taking suggestions on which VOIP to change to.
If it breaks rules in this forum to post other VOIP companies please just PM me.
Thanks guys
Steve |
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hdp203
join:2005-03-15
South Richmond Hill, NY
| reply to TBSupport1
said by TBSupport1 :Actually if you are account is still Open you got this email. You have to call to cancel. Just sending an email is not enough. Mine is not open (got confirmation email) but I received the email.
On sencond thought, does the cancel confirmation email mean anything in TB world? |
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TBSupport1
join:2007-09-11
Leesburg, VA
| said by hdp203 :said by TBSupport1 :Actually if you are account is still Open you got this email. You have to call to cancel. Just sending an email is not enough. Mine is not open (got confirmation email) but I received the email. On sencond thought, does the cancel confirmation email mean anything in TB world? Send me your account number or TN and I will check on it. |
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zaldy
join:2007-12-07 | reply to zbestwun2001
So did you receive another gizmo or did someone call you back? |
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jay_rm
join:2002-04-12
Netville
·ViaTalk
 ·Fox Valley Internet
| reply to TBSupport1
said by TBSupport1 :Actually if you are account is still Open you got this email. You have to call to cancel. Just sending an email is not enough. I'll ask this again as you have ignored it the past several times.
WHY DO CUSTOMERS CONTINUE TO GET SPAMMED WITH "PAY YOUR BILL" E-MAILS WHEN THEIR ONLY SIN WAS BEING A FORMER SUNROCKET CUSTOMER AND THEY NEVER SIGNED UP WITH YOUR COMPANY ??!?!???!!!?
--
3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net
"Peace through superior firepower" |
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TBSupport1
join:2007-09-11
Leesburg, VA
edit:
May 7th, @11:24AM
| And I believe I have answered this earlier in other threads. The only way you could have received that email was if you actually signed up. You had to go to our web page, type in your information, and enter your credit card number. There is no hidden we moved customers over or anything like that.
You are going to come back and say "You didn't sign up and I'm lying about it.". If you are still getting those emails, you need to call us to get that account closed, so you can stop getting those emails. |
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jay_rm
join:2002-04-12
Netville
·ViaTalk
·Fox Valley Internet
| said by TBSupport1 :You are going to come back and say "You didn't sign up and I'm lying about it.". If you are still getting those emails, you need to call us to get that account closed, so you can stop getting those emails. No, I don't need to act like it's grade school.
If you guys think I opened an account - fine. Any credit card info you may have inherited from SR is long ago invalid. Keep on sending me e-mail - it's cheap entertainment...
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3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net
"Peace through superior firepower" |
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