maxey13
Premium
join:2001-06-02
Anderson, IN | Email problem Anderson, Indiana
Anyone having any email problems tonight. I changed the email over to comcast 2 days ago and everything was fine. This morning I can receive mail but cant send. Happens with both my computers.
Dennis |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| Any error messages? Hard to say what may be the problem without an error message.
However, Comcast has been known to push a port 25 block on the modem upon evidence of unusually (by some internal Comcast measure) high SMTP activity.
Pull up a command prompt and type "telnet smtp.comcast.net 25". Should look something like this:
You have to type the 'quit' yourself to close the connection.
If you see this:
...then port 25 is blocked. If that is the case, change your port to 587 in your email client. With port 587 you have to authenticate to the server. Authentication will require your full Comcast email address as the user name, along with your account password.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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maxey13
Premium
join:2001-06-02
Anderson, IN | Oh my gosh. Thanks for your help. I got the second message and changed it like you said to 587. Wonder why support didnt know that when I talked to them?
Thanks alot
Dennis |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA | You're welcome. I am surprised that they haven't scripted the CSRs on this. |
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NyQuil Kid
8f The Nyquil Kid
join:2001-01-06
Brick, NJ | I'm not surprised - this is typical of Comcast 1st tier support (so-called).
[8F] The NyQuil Kid |
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crischen
join:2000-11-07
Anderson, IN | reply to maxey13
I'm in Anderson.. still nothing on changing my email address. Be nice to be able to use usenet. 
--
-Kinsey
Geeky chix0r |
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Anyuser2
join:2008-03-19
 ·Comcast
| reply to NyQuil Kid
said by NyQuil Kid  :I'm not surprised - this is typical of Comcast 1st tier support (so-called). [8F] The NyQuil Kid Depends on where you're at. Depends on if your call gets outsourced or not. Depends on who you talk to.
I know some people who do Tier 1 tech support in this area - and if you call in and can receive but not send with an email client, that's one of the first things they check. While they don't read from scripts, the ticketing process goes through a line of questioning that does indeed prompt them to do so. Then again, I think that (line of questioning) varies by market.
Saying all Tier 1 call centers are bad at checking for something is like saying that all of the mechanics who work for dealerships owned by a certain manufacturer suck. There's a night-and-day difference between some markets - with everything from technical knowledge and background to what they have access to do. |
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Earl46012
join:2002-08-31
Anderson, IN | reply to crischen
I got an email about it last Thursday. Have had too many things going on to mess with it right now. Don't believe it specified how soon I had to do it. |
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MADx
join:2005-05-25
Richmond, IN
·Comcast
2 edits | reply to crischen
I used Comcast live chat a couple of weeks ago, and a customer representative setup my email account through live chat using my old insight email address.
»www.comcast.net/help/
Email setup using Outlook Express
»www.comcast.net/help/faq/index.j···top17686
Email setup using Outlook 2003
»www.comcast.net/help/faq/index.j···top17742 |
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Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ | reply to maxey13
heh if someone says they cant send email first thing i do is take them through checking the smtp port on their outlook express.
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
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bigchris
Do Not Shoot The Messenger
Premium,MVM
join:2002-04-29
Leesburg, VA
 ·Vonage
| reply to Earl46012
said by Earl46012 :I got an email about it last Thursday. Have had too many things going on to mess with it right now. Don't believe it specified how soon I had to do it. If you got an email citing unusual email activity related to spam, then you are already blocked. So next time you need to send email you'll want to use port 587 with authentication, but I'd also suggest you scan your machine and check any wireless routers you might have to ensure they are secure.
If the email you got is about insightbb then ignore what I just wrote  |
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