fiestaware
join:2008-01-07
 ·Bell Sympatico
·Acanac
| reply to Taylor Brown
Re: Paul, what is going on ?
said by Taylor Brown  :Strangely, this entire reviw looks like a lie. Well, Taylor Brown, if that were true it would be an unnecessarily elaborate lie, since a real-time accounting of the same events can be found here »My experience with Acanac so far: Not so good.
That's a lot of trouble just to defame a small-fry ISP I'd never even heard of before my trial account.
To be honest, if Acanac had behaved more professionally, I might've subscribed to their service and written nothing at all. But, despite Acanac's attempts at generating counter-propaganda (see: here) write-ups like mine are super common around the internet. A lot of dissatisfied customers. Acanac can't just spam them away. |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| reply to ab_
Re: Acanac Inc.
Dear Acanacnonymous:
Acanac failed to respond to their technical issues and (more importantly) has failed to respond to their customer service issues. It doesn't really matter to me because 'thing got solved' when I chose a better provider; there's little that Acanac could do at this point to change that fact. Conveniently enough, they've made no effort.
Now, who is swearing? |
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ab_
@nrc.ca | reply to Acanac Inc
I am wondering how thing got solved with "fiestaware"? Have he/she provided the phone number he/she have called from to acanac customer service, etc? He continues swearing.. Why? |
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Taylor Brown
join:2008-04-29
Russell, ON | reply to adisor19
Re: Paul, what is going on ?
Strangely, this entire reviw looks like a lie. |
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Yonsil
join:2008-02-21
Fort Erie, ON
 ·Cogeco Cable
·Bell Sympatico
·TekSavvy Solutions..
| reply to ptrowski
said by ptrowski :said by Acanac Inc : I have been extremely busy. I am sorry I could not get to your PM's earlier, but after all it is a free trial account. You not even a client. WOW.... I personally would run like hell from a company that has what I assume to be a manager quoting that in a technical site. You give trial accounts to have people try the service, then subscribe bringing in new revenue. I did not think that trial accounts would be treated like crap. After reading that gem, I can see where the customer service reps get their direction from to hang up on people calling about a trial account. Simply unexecusable. ....so am I... |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
1 edit | reply to Acanac Inc
'Pay no attention to that man behind the curtain!'
said by Acanac Inc :I am only one person and can not get to anything. |
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fiestaware
join:2008-01-07 | reply to ptrowski
Re: Paul, what is going on ?
What he/she said ^^^ . |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to Acanac Inc
said by Acanac Inc : I have been extremely busy. I am sorry I could not get to your PM's earlier, but after all it is a free trial account. You not even a client. WOW....
I personally would run like hell from a company that has what I assume to be a manager quoting that in a technical site.
You give trial accounts to have people try the service, then subscribe bringing in new revenue. I did not think that trial accounts would be treated like crap.
After reading that gem, I can see where the customer service reps get their direction from to hang up on people calling about a trial account.
Simply unexecusable.
--
"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
3 edits | reply to fiestaware
Re: Acanac Inc.
I am sorry, but I don't remember dealing with you on this issue. Please keep mind that I answer over a hundred emails and PM's each and every day. I am only one person and can not get to everything. I am willing to look into it, but I do need the phone number you called from. I also need the time frame to narrow it down.
Best Regards,
Paul
www.acanac.ca |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| reply to Acanac Inc
You are already in possession of that information.
Why was nothing done when I brought this to your attention nearly three months ago (here) ?
Why was nothing done when this review was initially posted?
How many licks does it take to get to the center of an Acanac? |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | reply to fiestaware
All calls are recorded. Please provide me with the phone number you called from and I will check it right away.
Once again please PM the phone number you called from and the time frame. At least specify the day.
Best Regards,
Paul
www.acanac.ca |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| reply to Acanac Inc
said by Acanac Inc :... the user is not required to even submit any contact information what's so ever. said by Acanac Inc :It looks like in that specific post I did request contact information. Huh.
Again, since you refuse to address the important points in my review, I'll insist:
said by Acanac Inc :None of our employees will personally hang up on a client. If it does end up happening they wont be working for Acanac for long. What happened to the employee who spoke to me in the manner described above? Also, what happened in these cases? |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
3 edits | reply to fiestaware
It looks like in that specific post I did request contact information. Right on the next page on the same thread I state the following
"If you need a 30 day test account please just send me a PM. At this moment all request have been sent logins. If you have not received yours please send me a PM."
»Acanac Free Trial
Lets also not forgot that on the other threads no contact information was requested.
I am sorry to also disappoint you on the attrition rates. Referrals are also making up the majority of all new orders now. I guess we must be doing something right. |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| reply to jsmaster
Re: Paul, what is going on ?
said by jsmaster :said by Acanac Inc : I have been extremely busy. I am sorry I could not get to your PM's earlier, but after all it is a free trial account. You not even a client. OMFG !!!!!!! Your answer is very poor and you don't have the tact . Fucking freaky to read that from a manager ... Exactly. |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| reply to Acanac Inc
Re: Acanac Inc.
The discussion that you initiated was over your requests for personal information - not how that information was to be delivered.
*cough**ahem* What were you saying again?
Back on-topic:
said by Acanac Inc :You are free to have your own opinion... Am I? Thanks. Here it is then, in brief:
If it wasn't for your pathetic service/support, your disingenuous, obstinate, uncontrite remarks on this board would be your company's greatest liability.
It has been suggested elsewhere that you guys should stop posting on here, since you generate such negative PR for yourselves. But I tend to think of that as a good reason why you should continue. Keep on exacerbating!
Your company benefits from Rogers' and Bell's unwitting refugees, but those same customers will absolutely pine for the old days should their accounts ever need attention at Acanac.
In fact, I think I found a graph of your customer retention rate.
It looks like this---> \ |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
3 edits | reply to fiestaware
This order form was used for a promotion we ran on Redflagdeals.com back in Jan 2007. I believe this was the first time we ran this promotion to Redflagdeals.com members.
»www.redflagdeals.com/forums/show···DSL.html
You do not have to use this form. In fact if you do you will most like not get your free PPPOE Login account because it's not checked. Even a month or two ago we had some users on this very forum complain because they submited a request using that specific form, but never received a reply. From the looks of it this link was posted here by one or two Redflagdeals.com members.
Back in 2008-02-08 I stated the following.
"I stand corrected. I have not been using the forum for a while now. I have been requesting PM's instead. No big deal. I have now setup the few that were submitting the request thought that specific location.
Please do let me know if you have not received your welcome letter."
»Acanac Trial
I couple more locations where I requested PM's
»Re: ACANAC 18.95/ month , a scam if includes the crappy modem
»Re: Anybody with Acanac highspeed experience?
»Re: Acanac Free Trial
»Re: Acanac Free Trial
You are free to have your own opinion, but it's does not take away from the fact that in just four short years Acanac has become one of the bigger independent ISP's in Canada. . Our service is also backed by a 30 day money back guarantee. At top of this for the first year of service we offer the lowest prices in Canada for a 5Mbps DSL plan.
Best Regards,
Paul
»www.acanac.ca |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| reply to Acanac Inc
Re: Paul, what is going on ?
said by Acanac Inc :Please don't take my words out of context. On the contrary, he took your words in-context, exactly as you meant them. See, they're written just above - for easy reference. Scroll up.
said by Acanac Inc :Like I said before these free accounts are only issued by me and the user is not required to even submit any contact information what's so ever. Oh? Are you very, very sure about that?
said by Acanac Inc :Do you think this is being run out of a basement? Uh..... *ahem*
I'm glad you said it and not me. |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | reply to jsmaster
Please don't take my words out of context. Like I said before these free accounts are only issued by me and the user is not required to even submit any contact information what's so ever. All I request is a PM and I send out a free 30 day trial PPPOE user name and PW. They are never imputed into our billing or support system. This is a simply take it or leave offer.
I am sadden that you would wish for the failure of any company. Have you ever thought about the staff that would have be laid off? How about the tens of thousands of clients that would be without service? Do you think this is being run out of a basement?
Between both companies over 100 people involved and more than 50K clients.
Once again I would like to state that these free PPPOE accounts are only issued by me. If you call support regarding them they will not be able to assist you. |
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jsmaster
join:2008-03-16
Montreal, QC
·Videotron
·Cogeco Cable
| reply to Acanac Inc
said by Acanac Inc : I have been extremely busy. I am sorry I could not get to your PM's earlier, but after all it is a free trial account. You not even a client. Also Acanac has not yet been throttled. It may happen in the future, but it has not happened yet. It's a free trial account.. you're not even a client ...
OMFG !!!!!!!
Very good service you offer to say that. With others proviers you are a client when you have a free account. Same thing to bell.
Your answer is very poor and you don't have the tact . I wish you'll loose your buisiness soon because you can't answer that way to a CLIENT.
Fucking freaky to read that from a manager ... |
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