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f1rstclass
join:2005-05-04
Narrows, VA

f1rstclass

Member

Is SL Still Charging The $70 "Upgrade Fee"

I haven't had an opportunity to call and find out if they are still charging to upgrade customers to the 12/768 package.

Just curious to find out if anyone else has been charged this ridiculous, by far, fee.
areacode304
join:2006-08-26
WV

areacode304

Member

I just got off the phone with a rep, and he confirmed that they are still charging the fee. He also said that's why he hasn't gotten the service. Yes, they charge employees, too.
dhudson1984
join:2008-01-04
Charleston, WV

dhudson1984

Member

i checked to see what the highest speed was here in charleston, wv. (12mbps/1mbps) and asked about an installation fee. i would be a new customer with internet only, and my option was a self install or i could have a tech come out and install for $45.

Xtreme
@suddenlink.net

Xtreme

Anon

are u sure it is 12/1 i thought it was 12/768
dhudson1984
join:2008-01-04
Charleston, WV

dhudson1984 to f1rstclass

Member

to f1rstclass
lol now i'm told 10/1 is the fastest in my area. that is the highest premier package. $69.99/month + the $45 installation would be on the first bill.
JBrown07
join:2007-11-26
Wayne, WV

JBrown07 to f1rstclass

Member

to f1rstclass
My uncle called Suddenlink and they still charge the fee. And they told him it was 12/768 which is the correct speed. The WV area doesn't have a 1 MB upload.

And it is weird that Suddenlink is still the only cable company to offer 12 Meg service in WV. Makes me wonder if WV is special to Suddenlink. Of course Comcast & Time Warner are the other major cable companies so that may say something.