how-to block ads
|
tstolze
Premium
join:2003-08-08
O Fallon, MO
 ·CenturyLink
|  Wet Weather Issues
My modem is a westell bridged to a wrt54g linksys, I will have to change my configuration before I call tech support. If I am at a computer while this is happening, my connection will be fine, then just quit, a few minutes later it will happen again, usually in 1-3 minute cycles. My router logs show many reconnects and sometimes 10-20 minutes of not being able to connect at all. This is not normal for my line at all, I normally maintain the same ip for several days at a time.
I had a new NID installed last fall, and I have found no sign of water inside my home or near my wiring. I am assuming I am getting moisture in a splice somewhere, I wonder where along the 9000+ft? 
Thanks or any suggestions.
--
Ofallon, Mo Weather | |
|  | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Re: Wet Weather Issues I have opened the NID several times with no sign of moisture. I will check in the morning if it hasn't started raining yet.
I am going to take my router out of the loop in the next hour or so. That way when I call tech support I will be one step ahead of them.
We are forecast for 1-4 inches of rain in the next 36 hours. Hopefully I can get some clues from the log in the modem.
Thanks! 
--
Ofallon, Mo Weather | |
| | | 
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| Re: Wet Weather Issues Definitely check your modem and monitor the stats to see how much they fluctuate during the bad times. It's probably a wet cable pair, and knocking your noise margins down to the point your modem drops the connection. And NO MORE RAIN!! I'm close to the Branson area tstolze, and we've recorded record flooding around here. Table Rock Lake is up about 14 ft in places!  My ticket load has been very large to say the least.
Do you have a home run with a splitter in your new NID?
Fuffer, repeaters are only for circuits, and don't have regular POTS running through them. All the closures you see on an aerial cable (or the green pedestals for buried cable) are simply splice points, or openings to bring cable pairs out and tie in the customers drop line.
And yes, we have test equipment that measure distance to faults, shorts, grounds, cross-battery, open cable pairs, etc. Makes the job a lot easier most of the time, but even then sometimes there is no substitute for a good butt-set and some scotchloks.....and using the "divide and conquer" method.  | |
| | | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Re: Wet Weather Issues said by Icon  :Definitely check your modem and monitor the stats to see how much they fluctuate during the bad times. It's probably a wet cable pair, and knocking your noise margins down to the point your modem drops the connection. Do you have a home run with a splitter in your new NID? Yes I have about 6 ft of cat5 for my home run with a splitter in the NID. Here are my current stats as I have the router removed.
DSL Speed (Kbits/Sec) 12538 894
Margin (dB) 10.0 10.0
Line Attenuation (dB) 38.5 20.0
Transmit Power (dBm) 22.6 12.2
I will have to take a drive in the morning to look for open/damaged "boxes". I have seen several that my line doesn't run through that are either open or have been destroyed and just have a plastic bag over them for several months now. 
--
Ofallon, Mo Weather | |
| | | | | | | | | 
GeekJedi
RF is Good For You
Premium
join:2001-06-21
Mukwonago, WI
clubs:
·CenturyLink
 ·VOIPo
·Vonage
 ·RoadRunner Cable
| said by Icon :Definitely check your modem and monitor the stats to see how much they fluctuate during the bad times. It's probably a wet cable pair, and knocking your noise margins down to the point your modem drops the connection. And NO MORE RAIN!! I'm close to the Branson area tstolze, and we've recorded record flooding around here. Table Rock Lake is up about 14 ft in places! My ticket load has been very large to say the least. Do you have a home run with a splitter in your new NID? Fuffer, repeaters are only for circuits, and don't have regular POTS running through them. All the closures you see on an aerial cable (or the green pedestals for buried cable) are simply splice points, or openings to bring cable pairs out and tie in the customers drop line. And yes, we have test equipment that measure distance to faults, shorts, grounds, cross-battery, open cable pairs, etc. Makes the job a lot easier most of the time, but even then sometimes there is no substitute for a good butt-set and some scotchloks.....and using the "divide and conquer" method. Gotcha! I was thinking of the little green peds, for some reason I remember an olg GTE tech calling it a repeater.
I agree with the butt-set statement! I have a Harris that I carry with me to check audio (and in-building telephone) on the 66 blocks all over the building.
--
The goal of the broadcast engineer is to get all the meters on the transmitter to go as far to the right as possible!! | |
|
tstolze
Premium
join:2003-08-08
O Fallon, MO | I looked back at my post in the old forum when they bumped me back up to 10/768 and the levels I posted are very close.
--
Ofallon, Mo Weather | |
| | | 
dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI
·CenturyLink
| Re: Wet Weather Issues Sounds like an exposed line somewhere, I've had that happen before. I'd just have them send a tech out to find the problem because there obviously is one, unfortunately that problem could exist anywhere along the line from you to the remote to the CO, if you're on a remote. | |
| | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Re: Wet Weather Issues Yep I am on a remote, I drove the route back to it this morning looking for open peds or cross boxes, all appeared to be sealed tight. I am waiting for another call then I will call tech support. Thanks!
--
Ofallon, Mo Weather | |
| | | |
dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Re: Wet Weather Issues No problem. If you need any assistance just IM me, I can make a few calls and see what we've got if Icon can't help you or is too busy. | |
| | | | |
tstolze
Premium
join:2003-08-08
O Fallon, MO | Re: Wet Weather Issues Just got off the phone, trouble ticket entered, should see someone no later than Monday.
--
Ofallon, Mo Weather | |
| | | | | |
dsldude08
Premium,VIP
join:2008-01-03
La Crosse, WI | Re: Wet Weather Issues Ok, sounds good, hopefully they can get out there yet today to check it, you opened it early enough it's possible, depending on the workload in the area. | |
| | | | | | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Re: Wet Weather Issues Tech arrived around 9:30 this morning and ran usual test, found nothing and stated there was no resistance on the pair. He did a quick inspection of the inside lines with no issues noted.
I ask him what he thought about changing to a different pair ,and he agreed. Called back about 10 minutes later and said I was changed over. All stats are the same except the margin, which I gained 1dB on both transmit and receive.
Looks like we have more rain and storms coming around Tuesday. I will have to wait and see.
--
Ofallon, Mo Weather | |
| | | | | | | |
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | Re: Wet Weather Issues God luck. | |
| | | | | | | | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
1 edit | Re: Wet Weather Issues Well the problems still go on. Seems every storm that comes through takes my connection down until it moves on.
Now for my newest finding. I had switched to Charter for a year before coming back to CT. I just noticed the coax is still connected at the ped in my backyard. The other exposed end is hanging within 2 feet of my networking equipment, including my modem. I wonder if this could be causing the disconnects when lightning is near?
--
Ofallon, Mo Weather | |
| | | | | | | | | | bilybob
join:2007-05-08
Ar, USA
| Re: Wet Weather Issues I have had the same problem ever since I switched to the 10mb service. Minor thunderstorm will disconnect everything and my service is pretty much useless during that time. Luckily (or unluckily) I still have my old westell 6100 C90 that is not ADSL2 capable and I fire that one up during storm and its rock solid at 6mb.
Here are my stats
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: not defined
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 12474 894
Margin (dB) 13.0 16.0
Line Attenuation (dB) 30.0 12.5
Transmit Power (dBm) 22.9 12.1
My line mode is always not defined, does yours say the same or does it say ADSL2+ | |
| | | | | | | | | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
1 edit | Re: Wet Weather Issues Mine is defined
Line Mode: ADSL2+ Mode
Somewhere I came across a mention of some sort of lightening protection mode. I am wondering if any of our CT contacts can either enlighten us, or maybe do some deeper research into this situation for us.
I will have to see if I can get an older modem and test it during a storm event.
Added: Interesting conversation: »Is your DSL connection interrupted by Lightening?
--
Ofallon, Mo Weather | |
| | | | | | | | | | | | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Re: Wet Weather Issues As of now, I believe this has become lightning related. It seems that it doesn't even have to be "close". Sometimes if I just start to hear thunder the connection goes down.
Looks like some Westell modems are known for having this problem from searching around, and reading the thread in my previous post.
--
Ofallon, Mo Weather | |
|
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX | It sounds like an outside issue, maybe a bonding problem like nunya mentioned. Haven't they changed your cable pair before? | |
|
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Yea, we have changed pair 2 times now I believe. I have been told everything has been checked from my house back to the RT. I have no reason to believe it hasn't been done. Last time out after checking the line and stating nothing was wrong, he did change to another pair. Still have the same issue, although at first I thought it was related to rain. Now it is surely a lightning related issue.
--
Ofallon, Mo Weather | |
| | |
tstolze
Premium
join:2003-08-08
O Fallon, MO | Re: Wet Weather Issues I placed another call in this morning. Appears I had 15-20 disconnects with a small line of storms about 6:30 am...
--
Ofallon, Mo Weather | |
| | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Re: Wet Weather Issues Sorry for responding to myself
During yesterdays storms I got on my phone and noticed static during lightning strikes. This was verified on several calls, both land line and cell phones.
I made another call between storms yesterday to the Internet Help Desk before I noticed the "static". Another ticket was issued with a visit scheduled for Monday.
At this time would I get a better response calling in for phone line trouble?
--
Ofallon, Mo Weather | |
| | |
Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| Re: Wet Weather Issues said by tstolze :At this time would I get a better response calling in for phone line trouble? Probably so. | |
| | | | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
1 edit | Well tech arrived after I left for work, so my information is second hand from a wife and son who I love, but don't do the best job of getting the info I would have liked.
He came to my wife and asked her if maybe we damaged our drop during our fence installation. He stated he found an error in the line near a fence post. She told him that the drop was cut by the fence company and Centurytel repaired the drop.
He dug it up and said it was not spliced correct, stated he did a proper splice and hopefully it would take care of any problems we were having.
It would appear my downstream margin is down to 8 now, it had been running 10-11, that is the only major change I see. Connection has been steady and speedtest are still 10.6+ down and 750+ up.
FYI for nunya: I accept the blame for your troubles. You may not want to mention me, 1 or 2 of the techs that continue to arrive and do nothing may not care for me much!
I am served out of the RT on St. Paul Rd. I am located of Highway P near Mt Hope.
(edit) Woke up by my weather radio just before 6, no luck on the fix, each lightning strike still takes out my connection. 
--
Ofallon, Mo Weather | |
| | bilybob
join:2007-05-08
Ar, USA
| Re: Wet Weather Issues I scrolled thru the posts again and didn't see if you have a DSL splitter in your NID. I don't know if it is practical for you but I just had that installed and it bumped my margins up considerably and I don't have those disconnects any more. Unless ofcourse its a real loud thunder clap outside but not the kind where you just see the lightning 5 miles away and its disconnected. My line attenuation has gone down almost 3db and margin up about 5db.
DSL Speed (Kbits/Sec) 12474 891
Margin (dB) 16.0 16.0
Line Attenuation (dB) 27.5 12.0
Transmit Power (dBm) 22.0 11.9 | |
| | |
tstolze
Premium
join:2003-08-08
O Fallon, MO
·CenturyLink
| Re: Wet Weather Issues Yep I have a splitter in my NID. The NID was replaced last year with a different model as suggested on this forum.
My tech dropped my download sync rate to see if that would help. We had a very weak system move through overnight, I did have one disconnect during it.
I have just ordered a new modem, although I have tried a friends modem recently with the same results. I read some instances with the Westell's and lightning disconnects.
I hate to say it, but my Charter connection was stable, I had terrible billing issues at times. The pricing is what is stopping me. In my mind if this isn't resolved by the middle of next month, I think I will be forced to switch.
--
Ofallon, Mo Weather | |
| | | | |
|
(topic move) Jacksonville Issues
