fiestaware
join:2008-01-07
 ·Bell Sympatico
·Acanac
2 edits | reply to Acanac Inc
Re: Paul, what is going on ?
Lots of lame excuses - still no apologies.
said by Acanac Inc  :No matter how hard you try you will never satisfy everybody. Especially if you try hard to treat 'everybody' like garbage, yeah. I'd say you were making a joke if I didn't know better.
said by Acanac Inc :As for the trial account. None of our employees will personally hang up on a client. If it does end up happening they wont be working for Acanac for long. What??? So you fired all these employees? Hanging up on customers is just a way of doing business at Acanac. That's just a quick google search - I'm sure I could find more. And consider all those people who are hung up on, but never bother to write...
[If you keep tapes I'd advise you to pull them for review - if not I can give you precise times & dates to check against your shift schedule. 'Trevor' is the direct manager to the employee in question, and was consulted/nearby during the conversations cited above. If you actually intended to take action, you would have done it already. Those calls were on the 15th of January - i.e. two-and-a-half months ago. You were informed via this thread at the time and you had no (relevant) response then - I certainly don't expect one now.]
said by Acanac Inc :We do have a few employees in Newfoundland to work over Voip. Voip it's self is not the problem, but the internet connection. Unfortunately we do not provide service out east. Some are going through satellite and once in a while it may stall causing the Voip connection to drop. Your support lines customarily drop? That's just sad.
Anyway - I happen to know that all my calls were taken by your Mississauga office, so - irrelevant. I also happen to know the difference between a dropped call and a hang-up: One cuts out mid-sentence, the other cuts out after someone says, "I don't want to deal with this issue anymore!". Please don't insult the collective intelligence of this site further.
said by Acanac Inc :Now like I stated many times our free trial accounts are only issued by me on specific sites. None of the staff are aware of these offering. You've offered these free trials for how long? Years? And you've managed to keep it a TOTAL SECRET from your small support team (a dozen people) for all that time? Amazing!
No, seriously, that fib is clearly superseded by the others on the table.
said by Acanac Inc :As many of you probably know Bell started to throttle independent ISP in the last few days. I have been extremely busy. I am sorry I could not get to your PM's earlier... Okay... Did I mention, this happened over two months ago. See thread cited above. See the speed tests above. See your PMs; I haven't sent you one since January 13th. Wow.
said by Acanac Inc :...but after all it is a free trial account. You not even a client. I think that says it all folks. A trial account - meant (I think!) to lure subscribers - is handled this poorly. How are a problems managed once you're halfway into a pre-paid annual contract?!
This is how management behaves at Acanac: weak excuses, blame shifting, no attempts to rectify problems. "Deny everything". No wonder the employees are allowed to treat accounts so poorly. Look at their bosses. |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
2 edits | Re: .
I issues these Free accounts out as a sign of good faith. I do it on my own time and it does not involve any of the staff. I also have not been issuing these for years, more like to 6-9 months (Correction.... about 1 year and 3 months).
You also could of not called our Mississauga office since we don't handle any of our tech support or sales calls from this location.
Once again I am under no obligation to issues free accounts. I do it as a sign of good faith and nothing more.
Good luck with your current provider and I wish you the best. |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
4 edits | Over the course of this and previous threads I've noticed that you have a singular talent for discussing any irrelevant minor point in lieu of addressing serious accusations. Somehow you do this without an ounce of suaveness. It comes off as positively shady.
You're fully aware of your company's horrid customer service record (past and present). In the face of direct evidence, you still won't own up.
I guess you'd rather lose more potential customers than admit to mistakes.
Stick by your guns, Acanac - even if you're packin' blanks. |
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