BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY | reply to jsanders
Re: [trouble] 914 dsl down again
Still severely compromised; I'm giving up for the night at this point
Good luck to all similarly affected DSL users. |
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Bad914
@verizon.net | reply to Fed_Up_In_914
Re: 914 dsl down again Tarrytown
Complaints:
Verizon President's Help Line
800-483-7988 |
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SloJoe914
@verizon.net
1 edit | reply to Fed_Up_In_914
Re: 914 dsl down again Tarrytown
212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address. |
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no_name
@verizon.net
| reply to jsanders
Re: [trouble] 914 dsl down again
Try calling the "premium" support at 1.877.718.6716 and complaining as well.
They don't want to be rude and hang up on you - and are "fearful" of being "monitored" so they want to provide excellent service...
I spent 3 hrs on phone today with Tier1, starting at 10:30 am, before sent to Tier2 for escalation, and it still is not shown as issue on System Status page. |
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altermatt
Premium
join:2004-01-22
White Plains, NY
 ·Verizon Online DSL
| said by no_name :
Try calling the "premium" support They are EXTREMELY helpful, but you can only use premium support if you have paid for it. Otherwise you will be given the option to purchase it, or be connected back to regular tech support.
That said, the person I spoke with CONFIRMED that there is an outage in 914 and 845---guess when it was posted??? 7:30 tonite---literally a few minutes ago!!! All these phone calls all day, and they just ignored them til now.
But now that it is in the system, the engineers are working on it.
I stressed to her that this stonewalling of customers and ignoring calls that say there are posts in the forum does NOT help Verizon, but hurts them. Many of us, again, are angry not so much about the outage (although three in three weeks is too much), but about them ignoring it for so long!
But hang in there; they DO know about.
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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Fed_Up_In_914
@verizon.net | reply to jsanders
Thanks to all who have posted... very frustrated and have contacted all the VZ reps I can (also called the Journal News reporter again). VZ really needs to get this right and give the customer correct & current information instead of blame. |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
·Verizon Online DSL
| reply to jsanders
Amazingly enough, it hasn't hit the status page yet.
I am really amazed that with monitoring equipment they aren't able to see this type of outage before 100 customers have to call in. I am also amazed at the fact that a problem like this can't be resolved with a reroute. |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| said by Pathfinder  :Amazingly enough, it hasn't hit the status page yet. I am really amazed that...they aren't able to see this type of outage before 100 customers have to call in. Yup, we always said Verizon was amazing  !
Anyone else notice that all three times this same thing has happened in the last few weeks, the amount of spam also increased?
--
The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | I haven't noticed any increase in SPAM. |
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raresticks
join:2007-07-31
White Plains, NY
2 edits | reply to altermatt
triplicate post |
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raresticks
join:2007-07-31
White Plains, NY
1 edit | reply to altermatt
triplicate post |
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raresticks
join:2007-07-31
White Plains, NY
| reply to altermatt
Alter -
I called this in on 4/2 at approximately 9:00PM EDT.
Appears exactly as the 3/16-3/18 train wreck. They did open a ticket and said it was escalated to a 'supervisor'.
Somehow I knew 24hrs. later they would still be down and in denial...
Now the rep I spoke to says it looks like a piece of equipment needs to be replaced....914 and 845 impacted. |
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smanjanath
join:2001-12-20
Tarrytown, NY
| Still down in Tarrytown... I haven't seen dnload speeds like this since I was on dialup. 2 different speed tests with 48K download to almost 400K upload.
Calling tech support is no use as they make you jump thru hoops to tell you the problem in on your pc.
I hope it's fixed soon! |
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jsanders
join:2008-03-16
Yonkers, NY | reply to jsanders
at 11:40 speed returned to normal...but for how long??? |
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raresticks
join:2007-07-31
White Plains, NY | reply to jsanders
Back at normal line rates!! I would love to know WTF happened here. I don't think this will be the last one of these adventures. |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | reply to jsanders
Back for now but we'll see. My latency is high though. |
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BriGuy89
Let's Go Orange
join:2001-05-08
Yorktown Heights, NY | reply to jsanders
Just back -- fingers crossed
Any VZ lurkers who can share insight into what the problem was and how it was fixed, please provide that info for future reference. |
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