Willy_ph
join:2002-02-01
Port Hope, ON
1 edit | Odd Message from Bell
Anyone else receiving messages from Bell informing them that a Sympatico account has been established on their line with the activation date being mentioned in the message? Apparently my line is being upgraded to handle new speeds?
Seems a little odd, does it not?
It notes April 8th as the activation date (upgraded line = throttling?) |
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Turbinator
join:2007-10-14
Mississauga, ON | Huh?
Who, what, where, when, how? |
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eots
join:2003-02-04 | reply to Willy_ph
Are you a Sympatico customer or Teksavvy? |
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Willy_ph
join:2002-02-01
Port Hope, ON | reply to Willy_ph
I've been a Teksavvy customer since October/November. Apparently my modem is in the mail too?! |
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eots
join:2003-02-04
 ·TekSavvy Solutions..
1 edit | I'd call Sympatico customer service and confirm that they sent you this message and inform them you did not sign up for their service. On the other hand, since you aren't a Sympatico customer you could just take the free modem they're sending you.  |
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An On
@teksavvy.com | reply to Willy_ph
Is it related to this?
»Hands off our network, Bell tells CRTC |
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AnonAnoff
@telus.net | reply to Willy_ph
Was there creepy music playing in the background, followed by an echoey male voice shouting "mwuh-ha-ha-haaaaaaaaaaa..." ? |
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eots
join:2003-02-04
1 edit | reply to An On
I doubt it. If Bell started switching 3rd party DSL customers back to Sympatico without approval then they'd have a major lawsuit on their hands. |
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Willy_ph
join:2002-02-01
Port Hope, ON
| reply to AnonAnoff
said by AnonAnoff :
Was there creepy music playing in the background, followed by an echoey male voice shouting "mwuh-ha-ha-haaaaaaaaaaa..." ?
Sadly no. Although there have been some odd vehicles with dark windows hanging around the street lately... |
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Arbalister
join:2007-11-24
St Catharines, ON
·TekSavvy Solutions..
| reply to Willy_ph
Actually...I had a customer call me last week to tell me she'd be in during the day to pick up her DSL modem. To my knowledge, she'd never ordered DSL. She's been a dialup customer for years, and *had* inquired about DSL...but I do all the orders and I didn't put one in for her.
She told me she called because Bell just left a message that the order was complete. Which is *also* strange because in every single DSL order I've ever put in, Bell has called the customer less then 10 times... |
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BellACancer
@teksavvy.com | reply to eots
Everything now seems to be possible. It looks like Bell can do whatever they want while the government watches and applause this monopolistic company. Now talk about being screwed |
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HiVolt
Premium
join:2000-12-28
Toronto, ON
clubs: | reply to Willy_ph
I had that happen once, i was with Bell still though. I ignored of course.
--
GOLF LEAFS GOLF! |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| reply to eots
said by eots  :I doubt it. If Bell started switching 3rd party DSL customers back to Sympatico without approval then they'd have a major lawsuit on their hands. It's funny because the same thing was said about throttling months ago when no one believed it would happen. |
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JayMan
Whoot
Premium
join:2002-06-05
Earth | reply to Willy_ph
I had DELL sign me up to Bell without my permission. |
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eots
join:2003-02-04
·TekSavvy Solutions..
| reply to CanerisErik
Let's get some confirmation that Bell is indeed switching customers back to Sympatico without authorization, then the Competition Bureau would have to act! It would be really stupid on Bell's part to pull a stunt like this as it's only going to further hurt their case. I actually hope they are that stupid.  |
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Turbinator
join:2007-10-14
Mississauga, ON | reply to Willy_ph
Same here, I was thinking lets just hope that they are actually switching people to Sympatico. It would completly blow up in to their face. |
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DJ R
Premium
join:2005-06-12
Brossard, QC | reply to Willy_ph
Mm.. sounds like they are trying to pirate your money since they are losing a lot of customers. |
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DarkStar33
join:2008-03-27
Toronto, ON
·TekSavvy Solutions..
1 edit | reply to Willy_ph
Like every other application Bell uses the fulfillment system is also possibly faulty.
Its better to call back and ensure no service was issued. My finance once had a phone line that we had to call 7 times to get canceled.
It was deactivated for 2 months and then suddenly we got yet another bill forwarded to us.
They had no record of us calling to re-activate it either, it just happened. |
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CanerisErik
Caneris
Premium,VIP
join:2007-10-03
Toronto, ON
| said by DarkStar33 :Like every other application Bell uses the fulfillment system is also possibly faulty. Its better to call back and ensure no service was issued. My finance once had a phone line that we had to call 7 times to get canceled. It was deactivated for 2 months and then suddenly we got yet another bill forwarded to us. They had no record of us calling to re-activate it either, it just happened. Telco/cableco OSS/billing/provisioning systems are some of the trickiest pieces of software ever written. The volume of data alone is just phenomenal. Trying to understand these database schemas or state machine transitions is no simple task even for the most seasoned developer.
To make things even more difficult for customers and the company, the sad thing is that for telcos/cablecos the size of those who have forums here on DSLR, there is a very small number of folks there who actually understand how everything works and how all the systems interact with each other and all the effects of changes, etc.
Think the usual "stuff breaks at 2AM and you're asking 'who made the change?' and everyone tries to put the finger on someone else" multiplied by a thousand.
For good fun, add 3rd party vendors, contractors, and mainframes requiring maintenance by dinosaurs.
When I worked for a certain company who has a forum on DSLR, discovering that one of the devs involved in network topology systems/tools/DBs had zero understanding of subnetting explained a lot! |
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DarkStar33
join:2008-03-27
Toronto, ON
·TekSavvy Solutions..
| Oh I know all about it believe me.
However if a system so complex that it makes errors like this then it needs to be re-factored into smaller subsystems that have specific tasks.
If you encompass every possible piece of data within one application you designed the application wrong. The shear amount of data is meaningless these days as long as you can manage and access it properly through proper scope control.
However this could be completely 100% human error as no system can overcome that.
In regards to the sheer amount of problems I have personally seen in Billing, Services and Fufilment I feel Bell has been neglecting these systems. |
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