said by claremontani :

This has become absolutely ridiculous. It happens every single day, including right now. RCN has no idea what's causing it. It started again last night around 6pm and briefly came back up around midnight and it's been back to this since 8am this morning (Sunday). It's taking forever to ping any site, forever to download pages, and I can't really get anything at all uploaded over 20k or the internet dies completely.

What in the world is going on? Can anyone out there help us? Please. I'm begging at this point given the amount of work I need to get done this week and can't sit here going crazy for the 20 minutes, no joke, it takes to pull up a 3MB PDF file.

I'm telling you exactly where this is happening: in the XXXs on Claremont Avenue in 10027. Hell, our IP is 207.237.xxx.xxx. If anyone out there with RCN sees this and please, for the love god, can help us out, we will be forever thankful. I know at least I will so I won't have to continue carrying a 30 pound bag of books back and forth just to get to a place to be able to check my email.

[Mod note: IP address obscurred as well as street number. Not a good idea to post your IP or address in a public forum. sash]

said by Clearpix :

...If you really into the DOCSIS specs 0 dBmv is actually optimal on the downstream...

said by claremontani :

I don't know what kind of company RCN is running and I want to be very nice about this, but I just spent two hours with two different people in the Philippines that got me absolutely nowhere.

After waiting 27 minutes for CSR #1, I was informed that nothing could be done. The CSR apologized. I explained it had been going on for weeks and asked if a tech could be sent to look, with a tech having looked previously a few weeks ago. She said that it would cost $49.95 to send a technician and was very sorry. Then, like that, she hung up.

I called back, waited again, got CSR #2. Repeated the story. 30 minutes later, I was told that there were four tickets on this problem from previous weeks and they had all shown the same issue (packet loss, I was being told) and that they were all resolved. I explained that clearly they had not been resolved. So I asked again if a tech could be sent down here. When she told me that wouldn't be possible, and instead insisted I run through the diagnostics again (which I did, the same power cycling I do on my own, etc), she said she would have to submit another ticket. Not sure what these tickets do, but they must be fun. Anyway, she then said that she had to follow protocol in that nothing more could be done, now an hour into our call (with lots of silence and holds). I asked to speak with a supervisor that might be able to better understand the situation or perhaps jump protocol to set a tech call. I was told that the supervisor was on the phone and it would be another 30 minute wait. I explained that it's pushing midnight. She apologized and hung up.

And there's my story.

By the way, about an hour ago, the DS and US lights were blinking (not turning solid) for a long time rendering the internet completely out of service (until it came back up, at a snail's pace again, a few minutes ago).

said by Dareius :

RCN's speeds are not as good as they used to be. I used to get solid 20 down on 3 test sites including RCN own speed test and now I am lucky to get over 15 down past midnight. I am now debating on downgrading the service to Mach 10.

I am hoping this is just temporary issues, but from my surfing of late, I have noticed the pages do not download like they used to.

said by jmirabella :

we do have our own speedtest servers, they sit on our network.. and 20 mbps is no problem both on or off net.