Kristoph
@cgocable.net | [Niagara] internet issue
A few days ago I have been having the internet slow right down or cut out on me completely. I have eliminated everything else (DNS, browser issue, router etc.). Just wondering if anyone else is experiencing this with cogeco at this time. |
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MrShag
join:2006-07-09
Hamilton, ON
 ·Mountain Cable
| Is this a recurring issue?
Have you checked your ether-net cables?
If you think that everything is ok, then do some speed tests to ensure that you are geting what you should.
I also would suggest that there is a tool called smoke pinng.
try that. It pings your ip every 5 minutes or so, from 2 or three different places on the map. You can let that run for a couple of days.
I would think that might tell you over time what is happening.
--
" Hi Im such and such, and I use Mountain Cable Vision because they offered me a deal fir the promo, not to mention I have no choice." |
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Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON | reply to Kristoph
Yes I have been experiencing the same problems in Welland. My connection drops about 10 times a day and has been happening for the past two weeks. |
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panterateama
join:2007-11-30
canada
| reply to Kristoph
This is ridiculous....
i have been having the same problem for days... i have reset the modem and the router a few times hoping to pick up a different server or something but i get nothing
my ping to google averages about 50ms and speedtest.net wont even start the test until 7-8 seconds later and it reports a 46ms ping.... then the test says i got 503/109?
what the heck am I paying for???
I for one am about to jump ship into another ISP...
I get irregular service from a company that wants me to pay twice as much as the competition... they offer an outsourced support service and take forever to fix anything... not to mention hours of hold time...
ARG!
--
Creativity from the Shadows |
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urbanriot
join:2004-10-18
Ridgeway, ON | Are you just ranting or do you want help? If you want help, »Have a problem? Read this before you post. |
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Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON
·Cogeco Cable
edit:
April 15th, @12:29PM
| reply to Nighthawk
1)What, specifically, is your issue?
a) Is there a specific time that this issue is most prevalent?
I have the problem during peak hours (4pm-10pm)
b) How long has this issue been going on? (days, weeks, months etc)
For about a month now.
2) Do you have cable TV? If so, is there any reception degradation..what channels?
Channels 3&4 occasionally have some distortion.
3) Have you contacted customer support about this problem? If so, what did they say?
Nothing, because I have given up talking to them as it is the same thing over and over, tech comes out says everything fine and then leaves,
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
The gambit...reset modem, disabled firewall and antivirus, unplugged router, connected directly to the modem, still same problems. 
5) Info about you:
Well I am a cancer, 5'5", married, but like a good time...WTF are you looking for here! 
a) What city are you in?
Welland
b) What is your operating system?
Vista Ultimate (ya I know it sucks)
c) What is your home network setup? Provide details.
Cisco dual WAN router with fail over to Teksavvy!!!!
d) If you have more than one computer, is the problem occurring on all other machines?
You bet!
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
I have turned it off and still same problem. The problem is an overloaded node. During off peak hours I get 14/.9 which is great. camper.
f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).
1 
b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
c) Latency: Traceroutes traceroutes traceroutes. Pings too.
del 15-04-2008 12:15 PM j-speed 11370 Kbps 927 Kbps speedtest.cogeco.net cgocable.net more
del 14-04-2008 09:22 PM j-speed 1353 Kbps 654 Kbps speedtest.cogeco.net cgocable.net more
del 14-04-2008 09:06 PM j-speed 1287 Kbps 327 Kbps speedtest.cogeco.net cgocable.net more
del 12-04-2008 06:39 PM j-speed 9810 Kbps 791 Kbps speedtest.cogeco.net cgocable.net more
del 12-04-2008 01:48 PM j-speed 3015 Kbps 951 Kbps speedtest.cogeco.net cgocable.net more
del 11-04-2008 07:49 PM j-speed 13065 Kbps 956 Kbps speedtest.cogeco.net cgocable.net more
del 10-04-2008 10:07 PM j-speed 9280 Kbps 956 Kbps speedtest.cogeco.net cgocable.net more
del 10-04-2008 01:06 PM j-speed 14033 Kbps 942 Kbps speedtest.cogeco.net no rdns more
del 10-04-2008 11:12 AM j-speed 13339 Kbps 921 Kbps speedtest.cogeco.net cgocable.net more
del 10-04-2008 03:22 AM j-speed 14644 Kbps 957 Kbps speedtest.cogeco.net cgocable.net more
del 10-04-2008 03:17 AM j-speed 14405 Kbps 957 Kbps speedtest.cogeco.net cgocable.net more
del 09-04-2008 02:12 PM j-speed 12843 Kbps 946 Kbps speedtest.cogeco.net cgocable.net more
del 07-04-2008 05:36 PM j-speed 5464 Kbps 841 Kbps speedtest.cogeco.net cgocable.net more
del 05-04-2008 10:01 PM j-speed 2353 Kbps 787 Kbps speedtest.cogeco.net cgocable.net more
del 04-04-2008 11:14 PM j-speed 4185 Kbps 314 Kbps speedtest.teksavvy.com teksavvy.com more
del 01-04-2008 04:26 PM j-speed 7552 Kbps 812 Kbps speedtest.cogeco.net cgocable.net more |
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urbanriot
join:2004-10-18
Ridgeway, ON
·Cogeco Cable
| said by Nighthawk  :I have turned it off and still same problem. The problem is an overloaded node. Is there anyone at Cogeco that can look into his problem? He did go through the trouble of filling out the form, and it doesn't sound like he's getting anywhere going through normal channels. |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON | reply to Nighthawk
fer sure i will check it out for ya, send me your cable mac and i will get back to ya in a few days, see what I can do for ya |
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Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON | Thanks DrDog! Always appreciate the help.
My MAC is 0011E3A790C7
Randy |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON | NP will look at it a little later, just waking up, day off today |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON | reply to Nighthawk
I have looked into just waiting on a response from my supervisor, but it would appear that we have met before though.
I will get back to you as soon as I hear soemthing |
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Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON
·Cogeco Cable
edit:
April 18th, @05:35PM
| We did meet before and you did a great job when you were here. I hear you about the day off, ENJOY. Whenever you can take a look at it would be great. Weekends are when they are the worse for speed loss or weekdays between 4-10 PM. Today (Friday April 18th has been very good, no problems).
Take care.
Randy |
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katmeef
join:2002-04-07
Hamilton, ON
| reply to Nighthawk
said by Nighthawk :1)What, specifically, is your issue? c) What is your home network setup? Provide details. Cisco dual WAN router with fail over to Teksavvy!!!! Hi Nighthawk,
Can you give more details on your "Cisco dual WAN router"? What model router are you using, and have you tried bypassing the router for some testing direct to your PC?
Everything looks good currently.
Thanks,
Matt |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON | He is fine i have dealt with him already |
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Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON
edit:
April 21st, @06:20PM
| DrDog fixed me up this weekend! Thanks DrDog and thanks to everyone for your suggestions. |
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urbanriot
join:2004-10-18
Ridgeway, ON |  DrDog's the man! |
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Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON
·Cogeco Cable
edit:
May 8th, @09:37PM
|  reply to DrDog
Hi DrDog.
Well things have gone from good to really bad. We had a notice in our building PVC was going to be making some improvements to our building and yet I can't get close to the speeds that I was getting. It was like they add a couple of hundred extra connections to our already overloaded node. Am back to surfing at 1-3 megs most of the time with peaks in off hours from 6-8 megs. I giving this one last chance and then I am pulling the plug on Cogeco as I am so tired of this up and down speeds.
Randy |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON
| Not sure Randy, I have been off since Wednesday, it is possible they may not be done yet.
I seriously doubt they added more connections in your node, if anything they would have split the node.
But I suspect they were doing panel upgrades, you would not believe what the panel look like on your roof, I will check in on the posted alerts later today
And thanks Urban, got to meet your neighbours the other day, I thought the bldg at end of their property was an outhouse. lol |
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Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON
·Cogeco Cable
| I can believe it when you say the panel looks like crap. Maybe that is what is holding them up as I haven't seen them in over a week. I couldn't even get connected to facebook until I closed the Cogeco connection and switched over to the standby Teksavvy connection. |
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