Farshid420
join:2006-03-24
North York, ON
 ·Acanac Inc.
 ·Rogers Hi-Speed
| reply to poorstudent
Re: Speedstream 4200 & 5200 modem problems?
Well, as with any other tech support, you just have to keep insisting sometimes. You might also decide to contact Acanac Inc. (Paul) here on the forums and let him know of your situation.
Keep us posted  |
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poorstudent
join:2007-10-28
| Gave them a call the other night, and as I thought, simply a matter of registering my username or something simple as that, as they forgot to add me. Took about a minute. Still I don't know why the guy I exchanged emails with didn't bother to check it. |
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Farshid420
join:2006-03-24
North York, ON
·Acanac Inc.
·Rogers Hi-Speed
| Glad to hear you're in business, and you have to understand, you're not always going to get the best experience when contacting tech support, but the important thing is to recognize that that will happen regardless of what company you're with. If you're patient about the situation, and keep trying, your problem will be solved.
It's the sad truth of today's market. Any ISP that claims they have perfect customer service is lying (although some do have better than others), and Acanac is at least trying to get better using the feedback they're given about their employees  |
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