root9
join:2005-04-08
Kitchener, ON
 ·Bell Sympatico
edit:
April 5th, @12:51PM
| reply to Ex_Bell_Tech
Re: Rental State
Just as I and many have expected questions to be answered by a Bell Techie, not so funny though. So let me translate and maybe enlighten with as much respect as I can.
As a Bell Techie you can't get your own company to come over and fix your copper? Very professional attitude
1- With all due respect, you don't know and are just being a windbag like the rest of techies. Not good in front of all these people. And not funny either.
2- Bell can't fix the problems for home owners since most road techies are either sick and tired of the bull from phone techies, Bell management, don't know how, have time constraints put on them or just don't care. I've talked to many of them and this seems to be the answer. In my case it took 4 techies on 4 visits till finally got one that knew what she was doing. The service is still not right though.
3- As a Bell techie it is your job to know. Why don't you know?
4- Customers can't get free trial started within reasonable time since there's so many unqualified techies at Bell. setup and install should take no more than 1/2 hour. If there are line problems free trail must start at time when lines are fixed all the way to modem ON THE FIRST VISIT.
5- Bell overcharges bandwidth due to poor company management, lack of oversight and monopoly tactics.
6- India techies can't understand english and can't understand customers basic questions due to Bell management telling them so as a general practice. They read from a book for answers, therefore they are unqualified.
7- Thank you, first answer you answered correctly. 
8- India techies cancel service calls due to be told by management to do so. Less service calls the better their service appears on contract renewal.
9- Kevin Crull is an import from USA and seems to be towing the line the likes of Comcast and many other US ISP's bent on degrading Canada's prosperity. Hence trying to degrade Canadian services.
BTW: I'm sure if he reads your answers he's going to be very happy with you forwarding me to his family for answers 
Your score: 2 out of 10
Sad, very sad  ... You get the extra point for actually answering. Thank you |
