US Cable Support > Comcast HSI > [Connectivity] connection problems - NJ, PA

[Connectivity] connection problems - NJ, PA

Re: [Connectivity] connection problems

reply to bobsap
Yes, trouble in Central Jersey for me. Strange thing is, I can ping sites fine, but can't reach them with HTTP, so it might be Comcast trying to do "Traffic Shaping" and failing miserably.

reply to bobsap
cannot get thru to "tech" support, so i suspect they are swamped and perhaps it will be fixed shortly???

I just got through to tech support (after 30 minutes on hold). They said they are aware of the problem and it should be fixed by 9:30AM Eastern.

reply to bobsap
Same problem in Philadelphia. Didn't bother calling in. Just using another connection. (dslreports not reachable thru comcast)
Hoping it gets sorted out soon!

reply to bobsap
problems in northern nj too. can't access any e-mail either - from outlook or webmail.

reply to trent7
Suffering same problem - can't reach certain sites including nytimes.com, mchsi.com, etc. but others fine.

reply to bobsap
Same issues here in Jersey City. This is one of the sights I can get through to... many others I can't, nor can I get to email and comcast.net.

problems here in short hills too. can get to some sites but not all.

reply to bobsap
I'm having the same problems. I can't access over half the web pages out there that I normally go to. I couldn't even get to this site to check out if there was a problem. I had to use kproxy.com (which worked) to get here. That's why I'm not signed in.

When I called there was a message of a "major Internet outage" being worked on.

Since most places I can't access can be pinged, I'm assuming something is screwed up with their filtering program.

Seems like Comcast is having lots of problems lately. Yesterday I started getting intermittent packet loss and today I lose half the web.

reply to bobsap
Yep .... was going nuts .... can't ping or get to about half my usual sites.

reply to bobsap
I'm about an hour northwest of Philly; having the same problem: can access some sites but not others. I also could not get through on comcast phone after holding for nearly 50 mins.

Reached comcast tech support by chat and was told the following in answer to my question: "I am on hold with Comcast and the recording says there is a service problem and they are working on it. I am just wondering if there is any way to know when the full internet will be avail again? I work on a remote server."

"Ashley(Sat Apr 05 2008 08:38:34 GMT-0400 (Eastern Daylight Time))>

There is a known issue on our server in relation to just that at the present time. Our network engineers are aware and working to resolve it as soon as possible. Sorry for any inconvenience in the meantime. As it is affecting a large number of states there is no ETA as of yet."

According to a co-worker in Philadelphia, she cannot access the internet there either.

reply to bobsap
Same in in Southeast Pa.

reply to bobsap
outside philadelphia and suffering from the same issues described above, can't reach half my usual sites.

reply to bobsap
Same in Cherry hill, NJ

reply to bobsap
Confirming same behavior in Rutherford, NJ

reply to bobsap
Same in Schuylkill County, PA

reply to bobsap
Well I can now access this site without going through a proxy so things are getting better. I really hope they aren't fixing each web site one at a time though.
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on and off in Lancaster Pa.