bobsap
@comcast.net
1 edit | [Connectivity] connection problems - NJ, PA anyone in central jersey having issues with certain sites...fidelity, aol to name a few...google, dslreports and others okay, some just do not connect??? | |
|
 
submariner
join:2001-12-12
State College, PA
| Re: [Connectivity] connection problems I am not in Central Jersey but in Central PA and am having trouble getting to certain sites too (like dslreports.com, using a different ISP). I can not get to AOL or Fidelity and other sites as noted in other post (Any1 in State College, PA having browsing trouble) | |
|
JerseyGuy
@comcast.net | Yes, trouble in Central Jersey for me. Strange thing is, I can ping sites fine, but can't reach them with HTTP, so it might be Comcast trying to do "Traffic Shaping" and failing miserably. | |
|
 |
AnOutsider
@verizon.net
| Re: [Connectivity] connection problems said by JerseyGuy :
Yes, trouble in Central Jersey for me. Strange thing is, I can ping sites fine, but can't reach them with HTTP, so it might be Comcast trying to do "Traffic Shaping" and failing miserably.
I agree. In PA and having similar issues and have for some time. They didn't want to admit that's what it was, but when I got a tech on hand he admitted they had to undo the "filters" placed on my connection. | |
|
bobsap
@comcast.net | cannot get thru to "tech" support, so i suspect they are swamped and perhaps it will be fixed shortly??? | |
|
|
JerseyGuy
@comcast.net | Re: [Connectivity] connection problems I just got through to tech support (after 30 minutes on hold). They said they are aware of the problem and it should be fixed by 9:30AM Eastern. | |
|
trent25
join:2005-11-28
Philadelphia, PA | Same problem in Philadelphia. Didn't bother calling in. Just using another connection. (dslreports not reachable thru comcast)
Hoping it gets sorted out soon! | |
|
|
danhoffman
@comcast.net | Re: [Connectivity] connection problems Suffering same problem - can't reach certain sites including nytimes.com, mchsi.com, etc. but others fine. | |
|
sangs
@comcast.net | problems in northern nj too. can't access any e-mail either - from outlook or webmail. | |
|
mscottc
join:2006-07-16
Jersey City, NJ | Same issues here in Jersey City. This is one of the sights I can get through to... many others I can't, nor can I get to email and comcast.net. | |
|
|
badcomcast
@comcast.net | Re: [Connectivity] connection problems problems here in short hills too. can get to some sites but not all. | |
|
MoracviaProxy
@crescendo-ro.com
| I'm having the same problems. I can't access over half the web pages out there that I normally go to. I couldn't even get to this site to check out if there was a problem. I had to use kproxy.com (which worked) to get here. That's why I'm not signed in.
When I called there was a message of a "major Internet outage" being worked on.
Since most places I can't access can be pinged, I'm assuming something is screwed up with their filtering program.
Seems like Comcast is having lots of problems lately. Yesterday I started getting intermittent packet loss and today I lose half the web.  | |
|
MisterEd
join:2002-11-04
Linden, NJ | Yep .... was going nuts .... can't ping or get to about half my usual sites. | |
|
gck
@comcast.net
| I'm about an hour northwest of Philly; having the same problem: can access some sites but not others. I also could not get through on comcast phone after holding for nearly 50 mins.
Reached comcast tech support by chat and was told the following in answer to my question: "I am on hold with Comcast and the recording says there is a service problem and they are working on it. I am just wondering if there is any way to know when the full internet will be avail again? I work on a remote server."
"Ashley(Sat Apr 05 2008 08:38:34 GMT-0400 (Eastern Daylight Time))>
There is a known issue on our server in relation to just that at the present time. Our network engineers are aware and working to resolve it as soon as possible. Sorry for any inconvenience in the meantime. As it is affecting a large number of states there is no ETA as of yet."
According to a co-worker in Philadelphia, she cannot access the internet there either. | |
|
Jovi
join:2000-02-24
Mount Joy, PA | Same in in Southeast Pa. | |
|
anon6736583
@comcast.net | outside philadelphia and suffering from the same issues described above, can't reach half my usual sites. | |
|
eagles4
join:2001-12-30
Cherry Hill, NJ | Same in Cherry hill, NJ | |
|
rayray2030
join:2005-07-21
Rutherford, NJ | Confirming same behavior in Rutherford, NJ | |
|
wwfguy2000
join:2002-07-25
Pine Grove, PA | Same in Schuylkill County, PA | |
|
|
| 
spiff
Premium
join:2000-08-04
Lancaster, PA | Re: [Connectivity] connection problems on and off in Lancaster Pa. | |
|
missy45
@comcast.net | In South Jersey; been having problems since before 7 a.m. | |
|
| dstankus
join:2003-11-13
Garwood, NJ | Re: [Connectivity] connection problems Rahway NJ reporting in: same problems, since 7am this morning.
This is a more extreme expression of intermittent problems for the past 10 days or so. | |
|
| |
missy6953
@comcast.net | Re: [Connectivity] connection problems This is aggravating...I was supposed to work online this morning from 7am - 9 a.m. Couldn't log on to the worksite... | |
|
jsr238136
@mycingular.net
| same here in Columbia pa some site don't work some do but load slow. Google works fine as allways. AIM don't work but MSN yahoo and myspa e messengers and skype work. I thought it was a messup on my end for I was doing some network reconfigurations last night but after checking everything I realized it was craptastic. | |
|
Hua
@safesecureweb.com | Have comcast north of Wilmington in Delaware and am having issues all this morning as well (luckily i'm working today and net is stable here). | |
|
JerseyGuy
@adultxspace.com | Getting worse... now I can't access DSLReports - coming through a proxy now.
Come on Comcast, fix your damned network! Why do we have to pay for service we're not gettng? | |
|
dudefrompa
@Level3.net
| Here's - comcast - totlaly clueless....
user Michael_ has entered room
Michael>
What is going on with SE PA connections?
I'm on 26kb Netzero with Comcast basically DOA?
Status ?
Prognosis?
analyst Ning has entered room
Ning>
Hello Michael_, Thank you for contacting Comcast Live Chat Support. My name is Ning. Please give me one moment to review your information.
Ning>
Good morning, Michael! I apologize for this. There is a known DNS issue at Comcast, which is affecting your access to websites and is currently being worked on. There is no estimated time of resolution as of yet, however,please be assured that the issue is being investigated and worked on for resolution the soonest possible time. You may try again later on today.
Michael_>
really all these bright people and they have no ETA on solution? 12 hours ? 24 hours? or are they simply too arrogant to care?
Michael_>
give me an assurance then ?
Ning>
The DNS outage started early today and is still being worked on.The team working on this is focusing on the issue and conduting further investigations on it to get this issue resolved the soonest possible time.
Ning>
Ooppss..sorry for the typo, I meant, conducting..
Michael_>
Right now you have thousands of customers wasting their time trying to boot router, reboot modems , reroute wiring and nowhere - exAMPLE ON THE COMCOST NEWS CHANNEL , do you have a single alert or notice that there is an issue. You have provided no assurance at all simply promises which are backed by nothing.
Michael_>
if you charge premium price - we expect premium customer service....which includes providing some ETA , not a guarenntee, but an estimate.
Michael_>
BTW , this actually started last night @ 8:30 PM.
Michael_>
Verizon's up so it's not external DNS
Ning>
There should be an alert or notice in place soon via phone. I wish I can provide you an ETA on this, however,I have not been given information on any ETA for this issue. If you wish to reference this issue, you may use this ticket number posted on our message board: ND004347504, no further details are provided for me to give out to you. Comcast knows how this is affecting a lot of customers and the people involved in resolving this issue are working on the issue now so you can go back to surfing the internet. I guess, you can be assured that this issue will need to be taken cared of the soonest possible time as Comcast would not want to lose a lot of customers because of this.
Ning>
There are some areas where DNS is an issue and some areas may have a possible routing issue.
Ning>
If you are able to resolve the DNS, then your connection must be experiencing a routing issue.
Michael_>
How can I be assured? What is the mechanism of assurance?
Ning>
We are currently gather some information and samples on this issue. Can I get you to please provide me with some information that will help to resolve the issue sooner?
Michael_>
No dude - read your own message boards - others in SEPA are reporting Verizon is NOT experiencing DNS issue - so stop with the blame the customer routine - it's pathetic.
Michael_>
Don't try t do diagnostics without asking followup questions LOL.
Michael_>
what's the assurance - how's that work ?
Michael_>
what's the assurance - how's that work?
Michael_>
what's the assurance - how's that work?
Ning>
What do you want me to say, Michael? I can assure you that this issue will be resolved since people from the network team are working on the problem.
Michael_>
That's a statement not an assurance. An assurance is a show of evidence - what you are offering is an "assumption".
Ning>
I have given you a ticket number that is associated with the issue and a proof that the network team has identified this issue as a Comcast-related problem and which is now being worked on.
Ning>
This is not an assumption as this is already taking place at the moment.
Michael_>
who's working on it and where are they located , first name and city,state?
Michael_>
this is tonight's powerball winner 01,07,08,15,22,28 powerbal 22.
Michael_>
is that proff I am going to win it?
Ning>
I am sorry, what you are asking for are not provided here for me. The network team is comprised of several people and their names are not provided as well as the place where it is taking place.
Michael_>
so you don't know - you are assumption based on vague statements
Michael_>
stop using the word assurance - misuse of the Engish language by tech support re tee's me off. just say "Je'assume" - and you can say "Goodnight , Gracie"
Ning>
I am not making an assumption, Michael. The information you are asking is not available for me here or to any agents on the floor. The problem exists and there is a message posted on our board with the ticket number, ND004347504, that has been identified as a Comcast-related problem and is currently being worked on.
Michael_>
lessee - you say you offer evidence but cannot give any details..............do you seriously how vapid that sounds?
Michael_>
say "goodnight", gracie
Ning>
I am sorry, if you have nothing else to inquire, I may as well disemminate the information to customers having the same issue as you are.
Ning>
Thank you for contacting Comcast Live Support. It was my pleasure assisting you today. If you need assistance in the future, please do not hesitate to contact us again through Live Chat (available 24 hours a day, 7 days a week). You may also visit our FAQ section at »www.comcast.net/help/faq/
Ning>
Have a great day!
Ning>
Analyst has closed chat and left the room
analyst Ning has left room | |
|
|
Morac_Proxy
@steephost.com
| Re: [Connectivity] connection problems said by dudefrompa :
Good morning, Michael! I apologize for this. There is a known DNS issue at Comcast, which is affecting your access to websites and is currently being worked on. There is no estimated time of resolution as of yet, however,please be assured that the issue is being investigated and worked on for resolution the soonest possible time. You may try again later on today.
That's not even accurate. It's not a DNS issue since domains are resolving correctly. It's the HTTP traffic that's being blocked.
For example, www.cnet.com doesn't work, but doing an nslookup on it gives me 216.239.122.220 which is correct, yet the page still fails to load.
BTW it seems completely random as to what works and what doesn't. Comcast's own www.comcast.net page isn't working, but publish.comcast.net and www.comcast.com does. | |
|
| | llevitt
join:2005-03-31
Hightstown, NJ
| Re: [Connectivity] connection problems Spoke to a customer service agent at 11:00 am said problem started for NJ and pa at 1:00 in the morning. She had no ETA
of when the problem will be resolved. We should all ask for credit to our monthly bill . Maybe this will give them some
impetus to correct their problems quickly. | |
|
| | | 
SparkChaser
BURY BECK
Premium
join:2000-06-06
Downingtown, PA
 ·Verizon FIOS
 ·Comcast
| Re: [Connectivity] connection problems said by llevitt  :Spoke to a customer service agent at 11:00 am said problem started for NJ and pa at 1:00 in the morning. She had no ETA of when the problem will be resolved. We should all ask for credit to our monthly bill . Maybe this will give them some impetus to correct their problems quickly. How can they have such a large outage for so long and know so little 
--
"Facts do not cease to exist because they are ignored." - Aldous Huxley
"The difference between stupidity and genius is that genius has its limits." - Albert Einstein | |
|
| | | | |
|
|
|
