TraumaJunkie
Premium
join:2004-03-05
Knoxville, TN
| reply to SND2005
Re: [Connectivity] connection problems
said by SND2005  :said by beerbum :jeeze you would think the world had come to an end by the posts here. I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace. Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down. Hmmmm..if you manage 1000 machines and it's that critical shouldn't YOU have a backup plan other than a residential internet connection? |
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stateguy
@comcast.net | reply to bobsap
Full speed here in Newark, NJ suburb. At least I had a Verizon air card as back up. |
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shaggy010
join:2008-01-17
Linden, NJ
1 edit | reply to beerbum
said by beerbum :I've worked in the cable, telco and electric distribution fields, one thing I can tell you is that they all suffer from the same lack of communication.. it has been my experience in all three fields that the #1 priority is to fix and or reroute around the problem.. that is the primary focus.. for announcing a problem, in most cases the problem is fixed before the knowledge of the outage gets to the senior management folk who make the decision to notify about the outage. I guess you've never heard of Crisis Management (CM)? The companies I have worked for in the past and present have always had a CM department. While the Ops crew (me) was busy repairing a major fault, CM was busy notifying our customers. The customers were never kept out of the loop and were fully aware. ComCrap is obviously quite the opposite. 'They' are working on it, who knows what 'they' are 'working' on and they never, ever have a ETR.
Edit: Oh yeah, up in 07036. |
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FedUp88
@comcast.net | reply to bobsap
Yep back up here in harleysville, i guess i can beg comcast for my .45 credit on my bill now. |
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FedUp88
@comcast.net | reply to bobsap
All sites work for me now except the Comcast network outage page....too funny |
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SND2005
Premium
join:2001-09-15
Im Over Here
 ·CWLab
| reply to beerbum
said by beerbum :said by SND2005 :said by beerbum :jeeze you would think the world had come to an end by the posts here. I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace. Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down. ok so it's a big deal to you.. if your accessing those 1000+ machines is so important, what is *your* contingency plan for a network outage? My plan? As I said in my original post, a bridged PCS connection. Or I can drive to any of the 1000+ machines and access that network from there. Yes, it is inconvenient; but the point is that 12+ hours with nobody having a clue is completely unacceptable. |
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wwfguy2000
join:2002-07-25
Pine Grove, PA | reply to bobsap
Re: [Connectivity] connection problems
Back up in Schuylkill county |
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wwfguy2000
join:2002-07-25
Pine Grove, PA
| reply to bobsap
Some people use the internet for work, not just browsing.
I monitor AHP's (At Home Professionals) who use there computer to take incoming and outgoing phone calls, and when things like this happen, it makes it so hard for one, AHP's in the area to get on and 2 for me to be able to monitor them successfully. |
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LeftOfSanity
join:2005-11-06
Felton, DE
| reply to SND2005
said by SND2005 :said by beerbum :jeeze you would think the world had come to an end by the posts here. I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace. Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down. Then you should have a backup, since you know network problems can happen. |
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cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs: | reply to bobsap
I had connectivity problems this morning too.
No AIM, aol, cnn, time warner, engadget, bbr, etc..
Ransom sites just wouldn't connect. It's back up now though. |
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Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ | reply to bobsap
some do use it for work however residental internet services does not guarentee 99.9% like a T1 does. 7hrs on a weekend might suck but you will survive.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
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Marduk
join:2004-09-05
West Chester, PA
 ·Comcast
| reply to LeftOfSanity
said by LeftOfSanity :said by SND2005 :said by beerbum :jeeze you would think the world had come to an end by the posts here. I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace. Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down. Then you should have a backup, since you know network problems can happen. Sure, but his point was that nobody at comcast is very helpful, in so many words.
It's unacceptable in his opinion.
It's an opinion that I happen to agree with. |
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Spy
Premium
join:2001-09-22
NE | reply to bobsap
Re: [Connectivity] connection problems - NJ, PA
damn, that was crazy. now it seems to be working better. |
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sansri88
Go digtal you analog laggards
Premium
join:2005-12-17
New York, NY
clubs: | reply to bobsap
Hmmm maybe that's why my dad was unable to connect to his company via Cisco VPN this morning? |
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Morac
join:2001-08-30
Riverside, NJ
·Comcast
| reply to bobsap
Well it's definitely working. I also got an automated call from Comcast saying the problem was fixed (they stopped taking support calls earlier and the only option was to have them call you when it was fixed).
There's still no answer given as to what exactly was the problem.
--
The Comcast Disney Avatar has been retired. |
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sgs8r
@att.com
| reply to bobsap
Same issue.
I was doing a software install for AT&T and planned on working from home. The one day things go to crap.
Thankfully, Verizon FIOS is coming to my street (finally!). Maybe the competition will force both of them to provide decent customer service.
Just got to get my primary email switched to something like gmail and get everything else isp-agnostic so I can switch back and forth as needed to reward crappy service.
-Steve |
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inturnaround
Premium
join:2002-02-19
Newark, DE
clubs:
| reply to shaggy010
Re: [Connectivity] connection problems
said by shaggy010 :]I guess you've never heard of Crisis Management (CM)? The companies I have worked for in the past and present have always had a CM department. While the Ops crew (me) was busy repairing a major fault, CM was busy notifying our customers. The customers were never kept out of the loop and were fully aware. ComCrap is obviously quite the opposite. 'They' are working on it, who knows what 'they' are 'working' on and they never, ever have a ETR. The IVRs were updated to reflect the outage. While internally there may be an ETR, the problem with sharing that is that in creates an expectation that may not be met due to unforeseen circumstances, creating two calls when there may have only been 1.
People really did care that there was a problem and it was unfortunate that it went on as long as it did.
I wonder, though, what kind of explanation of the outage would suffice for both technical and non-technical people? Heck, I've seen the explanation and even I don't understand it completely. Then again, I am not a network engineer.
--
"I try to make everyone's day a little more surreal." -Calvin |
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EG
Ho Ho Ho
Premium
join:2006-11-18
Union, NJ
| said by inturnaround :I wonder, though, what kind of explanation of the outage would suffice for both technical and non-technical people? Heck, I've seen the explanation and even I don't understand it completely. Then again, I am not a network engineer. Care to share ? And something other than the generic "routing issue" ?  |
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