[Connectivity] connection problems - NJ, PA in Comcast HSI http://www.dslreports.com/forum/r20286322 en Mon, 14 Dec 2009 19:24:24 EDT Mon, 14 Dec 2009 19:24:24 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20304626 EG : F.U.D. ? :D]]> http://www.dslreports.com/forum/remark,20304626 Tue, 08 Apr 2008 19:32:54 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20301922 Anyuser2 : If you're having issues in other states, like MI or TN, then you've (probably) got something else going on - this issue seems to be/have been geographically centralized... AFAIK, nothing's even been happening on this side of PA (a wholly seperate region from the east). After talking to a few people who work for them in this area, they haven't talked to a single person who's experienced any similar issue (this is the western half of PA, bits of northern WV and some of eastern OH... with a dab of MD in there, I believe). But, hey, I could be wrong.]]> http://www.dslreports.com/forum/remark,20301922 Tue, 08 Apr 2008 11:12:52 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20301429 telcolackey : Not related to this issue, but an answer to the above question:
quote:
A note regarding our findings: Further experiments have led us to believe that our initial conclusions that indicated Comcast's responsibility for dropping TCP SYN packets and forging TCP SYN, ACK and RST (reset) packets was incorrect.

Our experiments were conducted from behind a network address translator (NAT). The anomalous packets were generated when the outbound TCP SYN packets exceeded the NAT's resources available in it's state table. In this case, TCP SYN, ACK and RST packets were sent. We would like to thank Don Bowman, Robb Topolski, Neal Krawetz, and Comcast engineers for bringing this to our attention. We sincerely apologize for any inconvenience that this posting may have caused.


»systems.cs.colorado.edu/mediawik···nagement
--
"Believe only half of what you see and nothing that you hear." - Dinah Craik]]> http://www.dslreports.com/forum/remark,20301429 Tue, 08 Apr 2008 09:41:38 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20301301 Morac :
said by Loker1 :

anyone know what the actual issue is?
»tech.slashdot.org/article.pl?sid···/1457218]]> http://www.dslreports.com/forum/remark,20301301 Tue, 08 Apr 2008 09:11:02 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20300270 iamcool2 : comcast's network is falling apart :(]]> http://www.dslreports.com/forum/remark,20300270 Mon, 07 Apr 2008 23:50:24 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20299667 anon : Issues here all day in southwestern Michigan.....they have said they are aware of the issue but still nothing....

anyone know what the actual issue is?]]> http://www.dslreports.com/forum/remark,20299667 Mon, 07 Apr 2008 21:46:25 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20296195 MysticGogeta :
said by Siko See Profile :

It is just an "update" so they could throttle torrents more efficiently.
Cleaver]]> http://www.dslreports.com/forum/remark,20296195 Mon, 07 Apr 2008 11:21:30 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20294600 Razor155 : 11:36 PM and all is not well in Atlantic county, NJ.
It seem to be hit and miss. It was out earlier now it's back on-for the time being.]]> http://www.dslreports.com/forum/remark,20294600 Sun, 06 Apr 2008 23:39:08 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20294588 anon : i live in southern West Virginia and my speeds have dropped to dial up. i called comcast three times today, last time was around 7pm. i was told that at&t had problem's with some of their switches and allot of customers have been rerouted to make up for the outage. the end result has been reduced speeds for everyone. ]]> http://www.dslreports.com/forum/remark,20294588 Sun, 06 Apr 2008 23:35:08 EDT Re: [Connectivity] connection problems - NJ, PA and TN! http://www.dslreports.com/forum/remark,20294524 anon :
said by vontar :

I am in TN and I have been having very similar problems all night.
I too am in TN and am having slow issues.
I didn't notice them until around 1030pm when I stopped working a non-net needed project I've been working on.

Pathping to google.com shows high ping (249ms) at outbound 12.118.120.101, and 100% loss at next two router sbr2.attga.ip.att.net [12.123.20.182] and 12.122.96.5
Hops 5,6, and 7 respectively.

Called support, they said they're aware of the issue and it's being worked.
After seeing all these posts, I'm not confident it will be corrected quickly.]]> http://www.dslreports.com/forum/remark,20294524 Sun, 06 Apr 2008 23:19:59 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20294441 anon : I am in TN and I have been having very similar problems all night.

I noticed my tracerT have been routed different then normal and 7 hops from me is where the pings go freaking high.]]> http://www.dslreports.com/forum/remark,20294441 Sun, 06 Apr 2008 22:59:35 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20294287 npolite : I've been having issues all week with a 40 minute outage on Monday. I'm guessing a lot of people haven't noticed the issue since it has been flaking on and off in 20 second intervals. I had thought I had an issue on my end with my splitters until my cousin who lives about 20 miles away mentioned she has been having problems all week as well. Comcast broke something and as always is playing the defensive game instead of actually listening to the customers. The minute that FiOS is available in my area I’m dumping Comcast. I had Suburban Cable before Comcast bought them out and only had interruptions with major storms. I can’t rely on the service anymore.
While I was calling in last week to inform them of my issue they tried to sell me on VOIP and I immediately told them how can I rely on my phone service being available 24x7 if my internet service isn’t?]]> http://www.dslreports.com/forum/remark,20294287 Sun, 06 Apr 2008 22:26:15 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20294230 mikeeo : It's comcast hiring entry level engineers. I can assure you that the Comcast engineers did not fix this problem, they had to call for....help.]]> http://www.dslreports.com/forum/remark,20294230 Sun, 06 Apr 2008 22:10:48 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20293673 EG :
said by Siko See Profile :

It is just an "update" so they could throttle torrents more efficiently.
What has that to do with the price of Pork Bellies ? :uhh:]]> http://www.dslreports.com/forum/remark,20293673 Sun, 06 Apr 2008 20:19:59 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20293601 Siko : It is just an "update" so they could throttle torrents more efficiently.]]> http://www.dslreports.com/forum/remark,20293601 Sun, 06 Apr 2008 20:05:16 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20293067 EG :
said by sava700 See Profile :

It appears to be effecting us in Virginia today my net is worse than dialup even on the Blast package..I called and they didn't know anything other that to say there was a issue yesterday and call us back tomorrow as it might clear up by then..wtH!?
How have you come to this determination ?

Who else has concurred with you ?

What have you done to determine if the problem is local to you rather than a general and more widespread issue ?

I suspect that there would already be many more posts here from Virginians if this were so..]]> http://www.dslreports.com/forum/remark,20293067 Sun, 06 Apr 2008 18:03:53 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20292935 sava700 :
said by NYWebWatcher :

Comcast Major Internet Outage in 7 states.

Comcast! Their service is Crap-Castic!
It appears to be effecting us in Virginia today my net is worse than dialup even on the Blast package..I called and they didn't know anything other that to say there was a issue yesterday and call us back tomorrow as it might clear up by then..wtH!?]]> http://www.dslreports.com/forum/remark,20292935 Sun, 06 Apr 2008 17:34:05 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20291972 anon : Comcast Major Internet Outage in 7 states.

Comcast! Their service is Crap-Castic!]]> http://www.dslreports.com/forum/remark,20291972 Sun, 06 Apr 2008 13:30:57 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20289604 EG :
said by inturnaround See Profile :

I wonder, though, what kind of explanation of the outage would suffice for both technical and non-technical people? Heck, I've seen the explanation and even I don't understand it completely. Then again, I am not a network engineer.
Care to share ? And something other than the generic "routing issue" ? ;)]]> http://www.dslreports.com/forum/remark,20289604 Sat, 05 Apr 2008 21:52:52 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20289306 inturnaround :
said by shaggy010 See Profile :

]I guess you've never heard of Crisis Management (CM)? The companies I have worked for in the past and present have always had a CM department. While the Ops crew (me) was busy repairing a major fault, CM was busy notifying our customers. The customers were never kept out of the loop and were fully aware. ComCrap is obviously quite the opposite. 'They' are working on it, who knows what 'they' are 'working' on and they never, ever have a ETR.
The IVRs were updated to reflect the outage. While internally there may be an ETR, the problem with sharing that is that in creates an expectation that may not be met due to unforeseen circumstances, creating two calls when there may have only been 1.

People really did care that there was a problem and it was unfortunate that it went on as long as it did.

I wonder, though, what kind of explanation of the outage would suffice for both technical and non-technical people? Heck, I've seen the explanation and even I don't understand it completely. Then again, I am not a network engineer.
--
"I try to make everyone's day a little more surreal." -Calvin]]> http://www.dslreports.com/forum/remark,20289306 Sat, 05 Apr 2008 20:34:50 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20288891 anon : Same issue.

I was doing a software install for AT&T and planned on working from home. The one day things go to crap.

Thankfully, Verizon FIOS is coming to my street (finally!). Maybe the competition will force both of them to provide decent customer service.

Just got to get my primary email switched to something like gmail and get everything else isp-agnostic so I can switch back and forth as needed to reward crappy service.

-Steve]]> http://www.dslreports.com/forum/remark,20288891 Sat, 05 Apr 2008 18:49:12 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20288890 Morac : Well it's definitely working. I also got an automated call from Comcast saying the problem was fixed (they stopped taking support calls earlier and the only option was to have them call you when it was fixed).

There's still no answer given as to what exactly was the problem.
--

The Comcast Disney Avatar has been retired.]]> http://www.dslreports.com/forum/remark,20288890 Sat, 05 Apr 2008 18:48:22 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20288776 sansri88 : Hmmm maybe that's why my dad was unable to connect to his company via Cisco VPN this morning?]]> http://www.dslreports.com/forum/remark,20288776 Sat, 05 Apr 2008 18:18:36 EDT Re: [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20288765 Spy : damn, that was crazy. now it seems to be working better. ]]> http://www.dslreports.com/forum/remark,20288765 Sat, 05 Apr 2008 18:16:55 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20288623 Marduk :
said by LeftOfSanity See Profile :

said by SND2005 See Profile :

said by beerbum See Profile :

jeeze you would think the world had come to an end by the posts here.
I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace.

Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down.
Then you should have a backup, since you know network problems can happen.
Sure, but his point was that nobody at comcast is very helpful, in so many words.

It's unacceptable in his opinion.

It's an opinion that I happen to agree with.]]> http://www.dslreports.com/forum/remark,20288623 Sat, 05 Apr 2008 17:42:26 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20288253 Kearnstd : some do use it for work however residental internet services does not guarentee 99.9% like a T1 does. 7hrs on a weekend might suck but you will survive.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports]]> http://www.dslreports.com/forum/remark,20288253 Sat, 05 Apr 2008 15:56:43 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20288237 cypherstream : I had connectivity problems this morning too.

No AIM, aol, cnn, time warner, engadget, bbr, etc..

Ransom sites just wouldn't connect. It's back up now though.]]> http://www.dslreports.com/forum/remark,20288237 Sat, 05 Apr 2008 15:52:31 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20288226 LeftOfSanity :
said by SND2005 See Profile :

said by beerbum See Profile :

jeeze you would think the world had come to an end by the posts here.
I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace.

Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down.
Then you should have a backup, since you know network problems can happen.]]> http://www.dslreports.com/forum/remark,20288226 Sat, 05 Apr 2008 15:48:32 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20288167 wwfguy2000 : Some people use the internet for work, not just browsing.

I monitor AHP's (At Home Professionals) who use there computer to take incoming and outgoing phone calls, and when things like this happen, it makes it so hard for one, AHP's in the area to get on and 2 for me to be able to monitor them successfully. ]]> http://www.dslreports.com/forum/remark,20288167 Sat, 05 Apr 2008 15:35:58 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20288088 wwfguy2000 : Back up in Schuylkill county]]> http://www.dslreports.com/forum/remark,20288088 Sat, 05 Apr 2008 15:16:59 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287987 SND2005 :
said by beerbum See Profile :

said by SND2005 See Profile :

said by beerbum See Profile :

jeeze you would think the world had come to an end by the posts here.
I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace.

Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down.
ok so it's a big deal to you.. if your accessing those 1000+ machines is so important, what is *your* contingency plan for a network outage?

My plan? As I said in my original post, a bridged PCS connection. Or I can drive to any of the 1000+ machines and access that network from there. Yes, it is inconvenient; but the point is that 12+ hours with nobody having a clue is completely unacceptable. ]]> http://www.dslreports.com/forum/remark,20287987 Sat, 05 Apr 2008 14:52:05 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287843 anon : All sites work for me now except the Comcast network outage page....too funny]]> http://www.dslreports.com/forum/remark,20287843 Sat, 05 Apr 2008 14:51:21 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287811 anon : Yep back up here in harleysville, i guess i can beg comcast for my .45 credit on my bill now.]]> http://www.dslreports.com/forum/remark,20287811 Sat, 05 Apr 2008 14:51:11 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287975 shaggy010 :
said by beerbum See Profile :

I've worked in the cable, telco and electric distribution fields, one thing I can tell you is that they all suffer from the same lack of communication.. it has been my experience in all three fields that the #1 priority is to fix and or reroute around the problem.. that is the primary focus.. for announcing a problem, in most cases the problem is fixed before the knowledge of the outage gets to the senior management folk who make the decision to notify about the outage.
I guess you've never heard of Crisis Management (CM)? The companies I have worked for in the past and present have always had a CM department. While the Ops crew (me) was busy repairing a major fault, CM was busy notifying our customers. The customers were never kept out of the loop and were fully aware. ComCrap is obviously quite the opposite. 'They' are working on it, who knows what 'they' are 'working' on and they never, ever have a ETR.

Edit: Oh yeah, up in 07036.]]> http://www.dslreports.com/forum/remark,20287975 Sat, 05 Apr 2008 14:50:03 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287937 anon : Full speed here in Newark, NJ suburb. At least I had a Verizon air card as back up. ]]> http://www.dslreports.com/forum/remark,20287937 Sat, 05 Apr 2008 14:39:45 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287928 TraumaJunkie :
said by SND2005 See Profile :

said by beerbum See Profile :

jeeze you would think the world had come to an end by the posts here.
I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace.

Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down.
Hmmmm..if you manage 1000 machines and it's that critical shouldn't YOU have a backup plan other than a residential internet connection?]]> http://www.dslreports.com/forum/remark,20287928 Sat, 05 Apr 2008 14:38:19 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287925 beerbum :
said by SND2005 See Profile :

said by beerbum See Profile :

jeeze you would think the world had come to an end by the posts here.
I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace.

Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down.
ok so it's a big deal to you.. if your accessing those 1000+ machines is so important, what is *your* contingency plan for a network outage?

if access is such a big deal to you, certainly relying on a single provider for access (i.e. single point of failure) then complaining when that single provider is down or having problems is foolish IMO.

I've worked in the cable, telco and electric distribution fields, one thing I can tell you is that they all suffer from the same lack of communication.. it has been my experience in all three fields that the #1 priority is to fix and or reroute around the problem.. that is the primary focus.. for announcing a problem, in most cases the problem is fixed before the knowledge of the outage gets to the senior management folk who make the decision to notify about the outage.

to you and others it may suck - yes it would be nice to know.. unfortunately timely outage reporting is not in the corporate mindset, has never been and most likely will always be that way.]]> http://www.dslreports.com/forum/remark,20287925 Sat, 05 Apr 2008 14:37:44 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287898 Homebrew1994 : It is back up here]]> http://www.dslreports.com/forum/remark,20287898 Sat, 05 Apr 2008 14:31:18 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287870 SND2005 :
said by beerbum See Profile :

jeeze you would think the world had come to an end by the posts here.
I support 1000+ machines remotely, IT IS A BIG DEAL. Not everyone is downloading movies or on myspace.

Comcast receives a boatload of money from its subs, it's a huge company. There should be a contingency plan in place, or at least some method to notify its customers that the network is down.]]> http://www.dslreports.com/forum/remark,20287870 Sat, 05 Apr 2008 14:24:58 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287852 anon : same garbage here for 10 hours now... I blame consoles.]]> http://www.dslreports.com/forum/remark,20287852 Sat, 05 Apr 2008 14:20:01 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287832 anon : Backup in Motco, PA.]]> http://www.dslreports.com/forum/remark,20287832 Sat, 05 Apr 2008 14:16:36 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287821 beerbum : jeeze you would think the world had come to an end by the posts here.]]> http://www.dslreports.com/forum/remark,20287821 Sat, 05 Apr 2008 14:14:30 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287807 anon : 14:09 was down all day in Pt Pleasant Beach, NJ, then up at 12:22pm for 7 min and then down. As of 2:10pm, it looks up again. Hopefully they are getting things squared away.]]> http://www.dslreports.com/forum/remark,20287807 Sat, 05 Apr 2008 14:11:50 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287802 Chillin : Was down here to.. I flipped out and bought a new router thinking I tanked another linksys... however its back up now here west of philly.
--
Graphic Disorder]]> http://www.dslreports.com/forum/remark,20287802 Sat, 05 Apr 2008 14:10:54 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287796 SND2005 : Seems to be up here in King Of Prussia area.

It's quite funny to me that my bridged SprintPCS connection was actually working FASTER than Comcast was! (working period..)

Maybe they were installing a new P2P filter ;-)]]> http://www.dslreports.com/forum/remark,20287796 Sat, 05 Apr 2008 14:09:59 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287788 SparkChaser : Up and running here at the moment. That was a 12+ hour glitch and I can't find any report on it. :huh:]]> http://www.dslreports.com/forum/remark,20287788 Sat, 05 Apr 2008 14:09:01 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287786 anon : Just came back up in JC, NJ]]> http://www.dslreports.com/forum/remark,20287786 Sat, 05 Apr 2008 14:08:48 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287784 Blam : Same here. Right at ~ 2pm EDT, everything froze and now for the very first time today, I am now getting updates on my browser status bar without a connection error message (e.g., weather updates) and I can get into my usual sites. Am also now able to stream one of my internet radio channels. Am crossing fingers that we are fixed. :D]]> http://www.dslreports.com/forum/remark,20287784 Sat, 05 Apr 2008 14:08:35 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287783 derekivey : Seems to be back up for me as well in Mechanicsburg, PA]]> http://www.dslreports.com/forum/remark,20287783 Sat, 05 Apr 2008 14:08:21 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287782 jmich : back up in Toms River, NJ--came here first to see how widespread the issue was]]> http://www.dslreports.com/forum/remark,20287782 Sat, 05 Apr 2008 14:08:11 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287765 RedHOT : Everything seems back up for me now... Waiting for it to go back down again.]]> http://www.dslreports.com/forum/remark,20287765 Sat, 05 Apr 2008 14:03:23 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287730 RedHOT : My ICMP traffic does seem to be making it but when I do a trace route I'm getting lots of dropped packets between comcasts network and level3s network.]]> http://www.dslreports.com/forum/remark,20287730 Sat, 05 Apr 2008 13:53:45 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287728 Fiat131 : Having problems in New Castle, DE connecting to certain sites.
At least this time I could connect to dslreports, which I could not before. Looks like service is coming back up in certain areas. ]]> http://www.dslreports.com/forum/remark,20287728 Sat, 05 Apr 2008 13:53:21 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287727 anon : Running a tracert of a few various websites yields connectivity issues at hops containing level3.net and att.net.

It's an issue with these hops.]]> http://www.dslreports.com/forum/remark,20287727 Sat, 05 Apr 2008 13:53:17 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287720 anon : I doesn't necessarily have to be a Comcast issue. IP traffic travels through a lot of hops and if a major backbone is down than it's not necessarily an issue with Comcast.

However, the problems seem to be in a rather small area within the Philadelphia area, which makes me assume that no backbone of core router is involved and that it is a Comcast-only problem, otherwise we would have seen a lot more reported issues across the country. We shall see. ;)]]> http://www.dslreports.com/forum/remark,20287720 Sat, 05 Apr 2008 13:51:26 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287703 insaneirish : It's not just HTTP. It's other protocols as well. ICMP gets through without issue, but then various higher level protocols break. I highly doubt it is related to a transit provider (e.g. Level3 or AT&T). If there were isolation problems such that Comcast was unable to reach certain Autonomous Systems, ICMP (e.g. ping) would not get through either. This is most likely not a BGP routing issue but some sort of policy routing that is breaking certain higher level protocols.]]> http://www.dslreports.com/forum/remark,20287703 Sat, 05 Apr 2008 13:46:41 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287691 anon : Talked to a tech and he said a trunk line (i guess this is a big hub) went down at AT&T. I said wth does AT&T have to do with Comcast? I got silence for few seconds before I was told they are working on bringing it back online.]]> http://www.dslreports.com/forum/remark,20287691 Sat, 05 Apr 2008 13:41:45 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287689 anon : posting this from my iPhone...

Been down in montco all morning. More sites are seeming to load that weren't before but still having major issues. I dont think this is a level3 backbone issue at all. They are obviously blocking HTTP traffic for some reason. This is getting ridiculious.]]> http://www.dslreports.com/forum/remark,20287689 Sat, 05 Apr 2008 13:41:20 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287642 RedHOT :
said by Kearnstd See Profile :

Level 3(the net backbone company) has crashed from what i got in an email.
Not a good situation... hopefully it something they will be able to isolate quickly.]]> http://www.dslreports.com/forum/remark,20287642 Sat, 05 Apr 2008 13:30:45 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287617 anon : Same connection problems here in Delaware County, PA 19061.

Called Comcast and they have now an automated message up that they are having widespread connection issues and the option to get a call back once the issues have been resolved.]]> http://www.dslreports.com/forum/remark,20287617 Sat, 05 Apr 2008 13:23:13 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287607 Kearnstd : Level 3(the net backbone company) has crashed from what i got in an email.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports]]> http://www.dslreports.com/forum/remark,20287607 Sat, 05 Apr 2008 13:21:12 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287597 RedHOT : Clearly everyone in here that can't connect to the internet is having issues with either their router or computer. duh.]]> http://www.dslreports.com/forum/remark,20287597 Sat, 05 Apr 2008 13:18:13 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287574 anon : it seems obvious they remain CLUELESS!!! ]]> http://www.dslreports.com/forum/remark,20287574 Sat, 05 Apr 2008 13:11:57 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287561 Aiki Woce : Having issues near Hershey/PA, here's a line quality test: »/linequality/nil/2371285]]> http://www.dslreports.com/forum/remark,20287561 Sat, 05 Apr 2008 13:09:27 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287538 shaggy010 : I was up and running for all of 10 minutes around 12:35p in 07036. I can reach about 10% of the sites I visit and now using my work connection to get in. I can't wait to get rid of ComCrap.]]> http://www.dslreports.com/forum/remark,20287538 Sat, 05 Apr 2008 13:07:04 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287525 anon : It got worse for awhile here in northern Montco: I lost connection to some of the sites I had access to from the beginning, including this one. I can access those original sites again now, but still not the rest I've been trying to access all morning, including remote servers for work.]]> http://www.dslreports.com/forum/remark,20287525 Sat, 05 Apr 2008 13:04:16 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287506 jansm38 : Yeah, just as I thought, it's back to crap again. Oh well, it looks like they're making some progress at least.

said by jansm38 See Profile :

It's looking to be getting better if not completely resolved here in South Jersey, at least for me. How's it looking to everyone else? Maybe it's just an anomaly and it'll go back to crap.
]]> http://www.dslreports.com/forum/remark,20287506 Sat, 05 Apr 2008 12:59:47 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287501 anon : it never changes!!! reboot, reboot, reboot!!! a waste of time, i am wondering if indeed they have any idea of what went wrong...its mind boggling that a company this size continues to remain clueless, when these outages happen...my verizon dsl earning its back-up keep!!! cannot wait for FIOS this summer or fall and goodbye to comcast...]]> http://www.dslreports.com/forum/remark,20287501 Sat, 05 Apr 2008 12:58:48 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287460 anon : I love how they still try to blame the consumer. I was actually able to get into the live chat on comcast.com an hour or so ago and initially he said they were doing server maintenance and then said my modem needed to be rebooted. Its downright comical that this happens once a year about this time and this day in age act like they do when it occurs]]> http://www.dslreports.com/forum/remark,20287460 Sat, 05 Apr 2008 12:50:07 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287458 anon : Great! so its a problem all around. I spent several hours trying to torubleshoot. handful of sites load. rest just timeout. VOIP phone service (att callvantage) is down as well bcos of this. I am in Delaware county PA 19342. Hope it is fixed soon. Wont bother calling in to comcast.]]> http://www.dslreports.com/forum/remark,20287458 Sat, 05 Apr 2008 12:49:54 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287454 linuxx : Experiencing trouble "The connection has timed out" in Delaware. Many Media and government websites return no access time outs. Downloads are slow. Tech support is not responding.]]> http://www.dslreports.com/forum/remark,20287454 Sat, 05 Apr 2008 12:49:35 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287434 anon : Still an issue here in Montgomery County, PA. A few more sites are loading then before (this site didn't load earlier this morning, does now) but there are still plenty of sites that still won't load. It's Comcastic!]]> http://www.dslreports.com/forum/remark,20287434 Sat, 05 Apr 2008 12:44:28 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287409 Homebrew1994 : No connection here in Upper Merion (Montgomery county near Chester and Delaware counties).
I am leeching off a neighbors Verizon connection (unsecured wireless).

It is good to know it is a Comcast problem so I dont spend hours troubleshooting my home network.
--
My other cyber-pasttime, Where's George
Miserable Failure]]> http://www.dslreports.com/forum/remark,20287409 Sat, 05 Apr 2008 12:38:39 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287403 anon :
said by Morac See Profile :

I'm also noticing more sites are working, but some are slow to load. Overall it's a lot better now.
Back down again. Back to using the proxy server to get to this site. :mad:]]> http://www.dslreports.com/forum/remark,20287403 Sat, 05 Apr 2008 12:37:47 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287395 anon : up and now back down in central jersey???]]> http://www.dslreports.com/forum/remark,20287395 Sat, 05 Apr 2008 12:36:16 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287391 anon : springfield, delaware county PA still down (right outside philly)]]> http://www.dslreports.com/forum/remark,20287391 Sat, 05 Apr 2008 12:35:01 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287379 wwfguy2000 : Schuylkill County, PA Still Down]]> http://www.dslreports.com/forum/remark,20287379 Sat, 05 Apr 2008 12:32:20 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287374 anon : West Chester here as well. We came back online about 10 minutes ago. Stupid comcast. Cant wait for verizon to finish installing FIOS]]> http://www.dslreports.com/forum/remark,20287374 Sat, 05 Apr 2008 12:31:57 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287372 Blam : I couldn't get to any of my weather sites nor could I get to news sites, although it tried to go to MSNBC.com, but was hung up. Ironically it got right to Drudge without any delay. :uhh:

Just now, within the past couple minutes, I have more sites loading that wouldn't load before (including the news sites) - this on my linux box. I think something might be happening (paths are being rerouted?)... Still having problems with sites on the browser status bar though. My other machine (Vista) is still hanging up on the news sites though...

And I am still posting this via Verizon DSL that takes a licking and keeps on ticking. ]]> http://www.dslreports.com/forum/remark,20287372 Sat, 05 Apr 2008 12:31:40 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287356 Marduk : Yup, West Chester, PA was in and out this morning. We're looking good for now (came back 5 mins ago)]]> http://www.dslreports.com/forum/remark,20287356 Sat, 05 Apr 2008 12:29:05 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287340 anon : Things have cleared up here in DE for the moment. Looks like they might have fixed their proxy / filter / whatever they are using to "speed things up" ]]> http://www.dslreports.com/forum/remark,20287340 Sat, 05 Apr 2008 12:25:37 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287338 ebubman : harrisburg area down all morning (sat 4/5); just came back.

oops, was up for 5 min then back in the tank. not sure wassup but it ain't good. took an hour or 2 to come back the 2nd time. wonder if i can get a rebate for outage?]]> http://www.dslreports.com/forum/remark,20287338 Sat, 05 Apr 2008 12:25:27 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287330 anon : Philly here and everything just came back. Had been able to get to 2/3rds of the sites I tried before. ]]> http://www.dslreports.com/forum/remark,20287330 Sat, 05 Apr 2008 12:24:53 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287324 RedHOT : Finally able to get to a few more sites then google... dslreports is now working for me from comcast. I'm in Valley Forge, PA.]]> http://www.dslreports.com/forum/remark,20287324 Sat, 05 Apr 2008 12:23:16 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287318 Morac : I can get to dslreports.com again. It wasn't working, then it worked, then it didn't work and now it works again.

I'm also noticing more sites are working, but some are slow to load. Overall it's a lot better now.
--

The Comcast Disney Avatar has been retired.]]> http://www.dslreports.com/forum/remark,20287318 Sat, 05 Apr 2008 12:22:29 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287312 Epyon9283 : Yay I can get to dslreports again. My connection has been screwed up all morning. The only site I could get to consistently was google.

All seems well at the moment.]]> http://www.dslreports.com/forum/remark,20287312 Sat, 05 Apr 2008 12:21:48 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287307 anon : I'm in Cherry Hill - still having problems accessing a lot of sites.

Reps to the person who mentioned kproxy... :) At least with that I can access some sites otherwise unavailable.

-I]]> http://www.dslreports.com/forum/remark,20287307 Sat, 05 Apr 2008 12:21:01 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287267 anon : I'm in NW Chester County near Pottstown and it's been out since early this morning. I changed DNS servers and it really didn't make much of a difference.

Right now I'm using a system in Cape May County using comcast and it's slow but at least I could get to this site.

Nice job Comcast. Like many others I've been rebooting routers and reconfiguring. Glad I didn't take the extra step of swapping out my router.

Hmmm..... I wonder if they'll credit my account? ]]> http://www.dslreports.com/forum/remark,20287267 Sat, 05 Apr 2008 12:10:41 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287224 jansm38 : It's looking to be getting better if not completely resolved here in South Jersey, at least for me. How's it looking to everyone else? Maybe it's just an anomaly and it'll go back to crap.]]> http://www.dslreports.com/forum/remark,20287224 Sat, 05 Apr 2008 12:04:34 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287212 Blam : What's ironic is that about an hour ago, I was able to get to comcast.net just fine but was unable to login or get to mail from there. I did get to read my comcast email though via my PPC phone (Sprint Touch) about 15 minutes ago. :D

Seems I may be stuck surfing the web for awhile using either my slow DSL (768K) or my faster Sprint EVDO (1.5MB). Looks like the Slowskis finally got what they always wanted! LOL ]]> http://www.dslreports.com/forum/remark,20287212 Sat, 05 Apr 2008 12:02:11 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287204 anon : Having all kinds of problems in PA as well. Seems to have gone down around 6am. Doesn't appear to be DNS related like normal Comcast outages. I've tried Verizon, AT&T, OpenDNS, and Speakeasy DNS servers with the same random working results.

I finally managed to get on my corporate VPN and using our internet backbone I'm having no issues at all. Best part is their "Network Health" page is down. Guess they don't actually want to tell us they are out of service.

On comcast I can't access a ton of sites:
comcast.net (nice, can't even see if they admit to a problem)
cnn.com
aol.com
engadget.com
dslreports.com

Working:
espn.com
google.com
yahoo.com]]> http://www.dslreports.com/forum/remark,20287204 Sat, 05 Apr 2008 11:59:54 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287189 anon : Comcast Northern Delaware having the same problem.]]> http://www.dslreports.com/forum/remark,20287189 Sat, 05 Apr 2008 11:56:34 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287186 anon : Northern Delaware having the same problem.]]> http://www.dslreports.com/forum/remark,20287186 Sat, 05 Apr 2008 11:56:16 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287164 anon : Here is DE we are still having the same problem. The funny thing is that I am able to get to comcast.com just fine but comcast.net is unavailable. It seems to me that it is a filtering issue.]]> http://www.dslreports.com/forum/remark,20287164 Sat, 05 Apr 2008 11:50:36 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287124 Str1der3 : Maybe Comcast should take a tiny bit of the money from that skyscraper they're building down the street and build some redundancy into their network :) .]]> http://www.dslreports.com/forum/remark,20287124 Sat, 05 Apr 2008 11:39:35 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287114 anon : still screwed up in central jersey! cannot even get to dslreports, now using verizon...anyone have an eta for this mess???]]> http://www.dslreports.com/forum/remark,20287114 Sat, 05 Apr 2008 11:36:52 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287092 TraumaJunkie : Originally thought to be a backbone issue as that did go down but is now back up and still having issues in the PA/DE markets. Engineers from the backbone, CRAN and local markets are working on the issue, no ETR.
--
I'm not really sure what I am doing, but I'm doing it anyway!]]> http://www.dslreports.com/forum/remark,20287092 Sat, 05 Apr 2008 11:33:13 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287091 NyQuil Kid : It's no accident that "Comcastic" is derived from "bombastic":

»dictionary.reference.com/browse/bombastic

[8F] The NyQuil Kid]]> http://www.dslreports.com/forum/remark,20287091 Sat, 05 Apr 2008 11:33:01 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287062 SparkChaser :
said by llevitt See Profile :

Spoke to a customer service agent at 11:00 am said problem started for NJ and pa at 1:00 in the morning. She had no ETA
of when the problem will be resolved. We should all ask for credit to our monthly bill . Maybe this will give them some
impetus to correct their problems quickly.
How can they have such a large outage for so long and know so little :p
--

"Facts do not cease to exist because they are ignored." - Aldous Huxley

"The difference between stupidity and genius is that genius has its limits." - Albert Einstein]]> http://www.dslreports.com/forum/remark,20287062 Sat, 05 Apr 2008 11:26:37 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287042 anon : Same here in Blackwood, NJ. Wasting time rebooting PC, Modem, Router. LOL.]]> http://www.dslreports.com/forum/remark,20287042 Sat, 05 Apr 2008 11:23:35 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287039 NyQuil Kid : Yes just another confirmation - Central Jersey; clients from Brick, Long Branch and Little Silver are experiencing issues.

[8F] The NyQuil Kid]]> http://www.dslreports.com/forum/remark,20287039 Sat, 05 Apr 2008 11:23:11 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287030 llevitt : Spoke to a customer service agent at 11:00 am said problem started for NJ and pa at 1:00 in the morning. She had no ETA
of when the problem will be resolved. We should all ask for credit to our monthly bill . Maybe this will give them some
impetus to correct their problems quickly.]]> http://www.dslreports.com/forum/remark,20287030 Sat, 05 Apr 2008 11:20:44 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287028 Blam : Another Philly person who has essentially wasted a couple hours resetting the modem, router, doing a direct connect of one of my laptops to the modem, etc., this morning. Am posting from my Verizon DSL laptop that I use as a backup to Comcast. As I fumbled through various troubleshooting things, it did appear to be DNS related as I was finally able to get to a few sites like google and even comcast.net (main page), but little else.

I always pop by here when I'm having issues just to check and thank goodness for this thread! :)

EDIT - I see from some responses that came just before I posted that it might be a http filtering problem. Ah well... I wouldn't be surprised considering some of the press about Comcast doing reconfiguring, including to handle P2P. :huh:]]> http://www.dslreports.com/forum/remark,20287028 Sat, 05 Apr 2008 11:20:05 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287022 Str1der3 : I agree this is not a dns issue. Names resolve fine here too but tracert's time out pretty far into the trace (I can get out of comcast's network fine).]]> http://www.dslreports.com/forum/remark,20287022 Sat, 05 Apr 2008 11:19:06 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20287005 anon :
said by dudefrompa :

Good morning, Michael! I apologize for this. There is a known DNS issue at Comcast, which is affecting your access to websites and is currently being worked on. There is no estimated time of resolution as of yet, however,please be assured that the issue is being investigated and worked on for resolution the soonest possible time. You may try again later on today.
That's not even accurate. It's not a DNS issue since domains are resolving correctly. It's the HTTP traffic that's being blocked.

For example, www.cnet.com doesn't work, but doing an nslookup on it gives me 216.239.122.220 which is correct, yet the page still fails to load.

BTW it seems completely random as to what works and what doesn't. Comcast's own www.comcast.net page isn't working, but publish.comcast.net and www.comcast.com does.]]> http://www.dslreports.com/forum/remark,20287005 Sat, 05 Apr 2008 11:14:38 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286975 anon : hey dude for pa,
the support tech must be wrong anyway about dns issues. all nslookups from command line are working just fine. its the trace routes that fail. so it is a path/route problem, not dns.]]> http://www.dslreports.com/forum/remark,20286975 Sat, 05 Apr 2008 11:07:41 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286934 anon : lots of failed attempts to sites like

apple.com
mac.com
usatoday.com
cnet.com
wikipedia.org
youtube.com - partial - slow and missing content]]> http://www.dslreports.com/forum/remark,20286934 Sat, 05 Apr 2008 10:56:43 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286850 underwhelmed : Also having problem with Comcast in north-west NJ (Warren County). Can't get to any websites, can't get to WoW. Verizon Wireless BroadbandAccess is earning its keep today! ]]> http://www.dslreports.com/forum/remark,20286850 Sat, 05 Apr 2008 10:36:26 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286806 anon : Here's - comcast - totlaly clueless....

user Michael_ has entered room

Michael>
What is going on with SE PA connections?
I'm on 26kb Netzero with Comcast basically DOA?
Status ?
Prognosis?

analyst Ning has entered room

Ning>
Hello Michael_, Thank you for contacting Comcast Live Chat Support. My name is Ning. Please give me one moment to review your information.

Ning>
Good morning, Michael! I apologize for this. There is a known DNS issue at Comcast, which is affecting your access to websites and is currently being worked on. There is no estimated time of resolution as of yet, however,please be assured that the issue is being investigated and worked on for resolution the soonest possible time. You may try again later on today.

Michael_>
really all these bright people and they have no ETA on solution? 12 hours ? 24 hours? or are they simply too arrogant to care?

Michael_>
give me an assurance then ?

Ning>
The DNS outage started early today and is still being worked on.The team working on this is focusing on the issue and conduting further investigations on it to get this issue resolved the soonest possible time.

Ning>
Ooppss..sorry for the typo, I meant, conducting..

Michael_>
Right now you have thousands of customers wasting their time trying to boot router, reboot modems , reroute wiring and nowhere - exAMPLE ON THE COMCOST NEWS CHANNEL , do you have a single alert or notice that there is an issue. You have provided no assurance at all simply promises which are backed by nothing.

Michael_>
if you charge premium price - we expect premium customer service....which includes providing some ETA , not a guarenntee, but an estimate.

Michael_>
BTW , this actually started last night @ 8:30 PM.

Michael_>
Verizon's up so it's not external DNS

Ning>
There should be an alert or notice in place soon via phone. I wish I can provide you an ETA on this, however,I have not been given information on any ETA for this issue. If you wish to reference this issue, you may use this ticket number posted on our message board: ND004347504, no further details are provided for me to give out to you. Comcast knows how this is affecting a lot of customers and the people involved in resolving this issue are working on the issue now so you can go back to surfing the internet. I guess, you can be assured that this issue will need to be taken cared of the soonest possible time as Comcast would not want to lose a lot of customers because of this.

Ning>
There are some areas where DNS is an issue and some areas may have a possible routing issue.

Ning>
If you are able to resolve the DNS, then your connection must be experiencing a routing issue.

Michael_>
How can I be assured? What is the mechanism of assurance?

Ning>
We are currently gather some information and samples on this issue. Can I get you to please provide me with some information that will help to resolve the issue sooner?

Michael_>
No dude - read your own message boards - others in SEPA are reporting Verizon is NOT experiencing DNS issue - so stop with the blame the customer routine - it's pathetic.

Michael_>
Don't try t do diagnostics without asking followup questions LOL.

Michael_>
what's the assurance - how's that work ?

Michael_>
what's the assurance - how's that work?

Michael_>
what's the assurance - how's that work?

Ning>
What do you want me to say, Michael? I can assure you that this issue will be resolved since people from the network team are working on the problem.

Michael_>
That's a statement not an assurance. An assurance is a show of evidence - what you are offering is an "assumption".

Ning>
I have given you a ticket number that is associated with the issue and a proof that the network team has identified this issue as a Comcast-related problem and which is now being worked on.

Ning>
This is not an assumption as this is already taking place at the moment.

Michael_>
who's working on it and where are they located , first name and city,state?

Michael_>
this is tonight's powerball winner 01,07,08,15,22,28 powerbal 22.

Michael_>
is that proff I am going to win it?

Ning>
I am sorry, what you are asking for are not provided here for me. The network team is comprised of several people and their names are not provided as well as the place where it is taking place.

Michael_>
so you don't know - you are assumption based on vague statements

Michael_>
stop using the word assurance - misuse of the Engish language by tech support re tee's me off. just say "Je'assume" - and you can say "Goodnight , Gracie"

Ning>
I am not making an assumption, Michael. The information you are asking is not available for me here or to any agents on the floor. The problem exists and there is a message posted on our board with the ticket number, ND004347504, that has been identified as a Comcast-related problem and is currently being worked on.

Michael_>
lessee - you say you offer evidence but cannot give any details..............do you seriously how vapid that sounds?

Michael_>
say "goodnight", gracie

Ning>
I am sorry, if you have nothing else to inquire, I may as well disemminate the information to customers having the same issue as you are.

Ning>
Thank you for contacting Comcast Live Support. It was my pleasure assisting you today. If you need assistance in the future, please do not hesitate to contact us again through Live Chat (available 24 hours a day, 7 days a week). You may also visit our FAQ section at »www.comcast.net/help/faq/

Ning>
Have a great day!

Ning>
Analyst has closed chat and left the room

analyst Ning has left room]]> http://www.dslreports.com/forum/remark,20286806 Sat, 05 Apr 2008 10:28:03 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286787 anon : Getting worse... now I can't access DSLReports - coming through a proxy now.
Come on Comcast, fix your damned network! Why do we have to pay for service we're not gettng?]]> http://www.dslreports.com/forum/remark,20286787 Sat, 05 Apr 2008 10:23:06 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286771 anon : Have comcast north of Wilmington in Delaware and am having issues all this morning as well (luckily i'm working today and net is stable here). ]]> http://www.dslreports.com/forum/remark,20286771 Sat, 05 Apr 2008 10:17:54 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286717 anon :
said by JerseyGuy :

Yes, trouble in Central Jersey for me. Strange thing is, I can ping sites fine, but can't reach them with HTTP, so it might be Comcast trying to do "Traffic Shaping" and failing miserably.
I agree. In PA and having similar issues and have for some time. They didn't want to admit that's what it was, but when I got a tech on hand he admitted they had to undo the "filters" placed on my connection.]]> http://www.dslreports.com/forum/remark,20286717 Sat, 05 Apr 2008 10:02:05 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286636 anon : same here in Columbia pa some site don't work some do but load slow. Google works fine as allways. AIM don't work but MSN yahoo and myspa e messengers and skype work. I thought it was a messup on my end for I was doing some network reconfigurations last night but after checking everything I realized it was craptastic. ]]> http://www.dslreports.com/forum/remark,20286636 Sat, 05 Apr 2008 09:33:08 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286590 anon : This is aggravating...I was supposed to work online this morning from 7am - 9 a.m. Couldn't log on to the worksite...]]> http://www.dslreports.com/forum/remark,20286590 Sat, 05 Apr 2008 09:14:56 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286582 dstankus : Rahway NJ reporting in: same problems, since 7am this morning.

This is a more extreme expression of intermittent problems for the past 10 days or so.]]> http://www.dslreports.com/forum/remark,20286582 Sat, 05 Apr 2008 09:11:12 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286579 anon : In South Jersey; been having problems since before 7 a.m.]]> http://www.dslreports.com/forum/remark,20286579 Sat, 05 Apr 2008 09:09:46 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286572 spiff : on and off in Lancaster Pa.]]> http://www.dslreports.com/forum/remark,20286572 Sat, 05 Apr 2008 09:07:12 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286564 Morac : Well I can now access this site without going through a proxy so things are getting better. I really hope they aren't fixing each web site one at a time though. ;)
--

The Comcast Disney Avatar has been retired.]]> http://www.dslreports.com/forum/remark,20286564 Sat, 05 Apr 2008 09:04:13 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286563 wwfguy2000 : Same in Schuylkill County, PA ]]> http://www.dslreports.com/forum/remark,20286563 Sat, 05 Apr 2008 09:04:03 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286562 rayray2030 : Confirming same behavior in Rutherford, NJ]]> http://www.dslreports.com/forum/remark,20286562 Sat, 05 Apr 2008 09:03:52 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286559 eagles4 : Same in Cherry hill, NJ]]> http://www.dslreports.com/forum/remark,20286559 Sat, 05 Apr 2008 09:01:55 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286556 anon : outside philadelphia and suffering from the same issues described above, can't reach half my usual sites.]]> http://www.dslreports.com/forum/remark,20286556 Sat, 05 Apr 2008 09:01:21 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286552 Jovi : Same in in Southeast Pa.]]> http://www.dslreports.com/forum/remark,20286552 Sat, 05 Apr 2008 08:59:08 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286540 anon : I'm about an hour northwest of Philly; having the same problem: can access some sites but not others. I also could not get through on comcast phone after holding for nearly 50 mins.

Reached comcast tech support by chat and was told the following in answer to my question: "I am on hold with Comcast and the recording says there is a service problem and they are working on it. I am just wondering if there is any way to know when the full internet will be avail again? I work on a remote server."

"Ashley(Sat Apr 05 2008 08:38:34 GMT-0400 (Eastern Daylight Time))>

There is a known issue on our server in relation to just that at the present time. Our network engineers are aware and working to resolve it as soon as possible. Sorry for any inconvenience in the meantime. As it is affecting a large number of states there is no ETA as of yet."

According to a co-worker in Philadelphia, she cannot access the internet there either.]]> http://www.dslreports.com/forum/remark,20286540 Sat, 05 Apr 2008 08:54:05 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286501 MisterEd : Yep .... was going nuts .... can't ping or get to about half my usual sites.]]> http://www.dslreports.com/forum/remark,20286501 Sat, 05 Apr 2008 08:41:51 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286486 anon : I'm having the same problems. I can't access over half the web pages out there that I normally go to. I couldn't even get to this site to check out if there was a problem. I had to use kproxy.com (which worked) to get here. That's why I'm not signed in.

When I called there was a message of a "major Internet outage" being worked on.

Since most places I can't access can be pinged, I'm assuming something is screwed up with their filtering program.

Seems like Comcast is having lots of problems lately. Yesterday I started getting intermittent packet loss and today I lose half the web. :uhh:]]> http://www.dslreports.com/forum/remark,20286486 Sat, 05 Apr 2008 08:34:06 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286480 anon : problems here in short hills too. can get to some sites but not all. ]]> http://www.dslreports.com/forum/remark,20286480 Sat, 05 Apr 2008 08:31:04 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286453 mscottc : Same issues here in Jersey City. This is one of the sights I can get through to... many others I can't, nor can I get to email and comcast.net.]]> http://www.dslreports.com/forum/remark,20286453 Sat, 05 Apr 2008 08:11:55 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286421 anon : Suffering same problem - can't reach certain sites including nytimes.com, mchsi.com, etc. but others fine.]]> http://www.dslreports.com/forum/remark,20286421 Sat, 05 Apr 2008 07:55:03 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286420 anon : problems in northern nj too. can't access any e-mail either - from outlook or webmail.]]> http://www.dslreports.com/forum/remark,20286420 Sat, 05 Apr 2008 07:54:19 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286408 trent25 : Same problem in Philadelphia. Didn't bother calling in. Just using another connection. (dslreports not reachable thru comcast)
Hoping it gets sorted out soon!]]> http://www.dslreports.com/forum/remark,20286408 Sat, 05 Apr 2008 07:47:14 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286395 anon : I just got through to tech support (after 30 minutes on hold). They said they are aware of the problem and it should be fixed by 9:30AM Eastern.]]> http://www.dslreports.com/forum/remark,20286395 Sat, 05 Apr 2008 07:34:39 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286382 anon : cannot get thru to "tech" support, so i suspect they are swamped and perhaps it will be fixed shortly???]]> http://www.dslreports.com/forum/remark,20286382 Sat, 05 Apr 2008 07:19:38 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286347 anon : Yes, trouble in Central Jersey for me. Strange thing is, I can ping sites fine, but can't reach them with HTTP, so it might be Comcast trying to do "Traffic Shaping" and failing miserably.]]> http://www.dslreports.com/forum/remark,20286347 Sat, 05 Apr 2008 07:00:52 EDT Re: [Connectivity] connection problems http://www.dslreports.com/forum/remark,20286333 submariner : I am not in Central Jersey but in Central PA and am having trouble getting to certain sites too (like dslreports.com, using a different ISP). I can not get to AOL or Fidelity and other sites as noted in other post (Any1 in State College, PA having browsing trouble)]]> http://www.dslreports.com/forum/remark,20286333 Sat, 05 Apr 2008 06:51:51 EDT [Connectivity] connection problems - NJ, PA http://www.dslreports.com/forum/remark,20286322 anon : anyone in central jersey having issues with certain sites...fidelity, aol to name a few...google, dslreports and others okay, some just do not connect???]]> http://www.dslreports.com/forum/remark,20286322 Sat, 05 Apr 2008 06:43:20 EDT