JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| reply to Phire4
Re: FIOS availability is "address specific" ?
A block away and distance to the CO means nothing. Check addresses on both sides of you. If your block is not up yet and you're surrounded by service on 4 sides, you could have a physical problem in the plant that's blocking you. You can have a sales agent refer your specific address to engineering to see why it's not available. Most likely the HUB that feeds your block is just not lit yet. |
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diskman
join:2000-01-21
Pasadena, MD
|  I agree with JohnA. If all 4 sides of you can get the service and not you, chances are the FIOS tech forget to connect something up. I had the same problem last month. My neighbors all around me could order the service but not me. I called and complained to Verizon and to my county representative to Verizon and still didn't get a straight answer. It wasn't until I complained on Verizon forum were I suppose a Verizon worker must have did some checking and found my street wasn't connected. I was told we were connected around the block but instead we're connected up the street. Mar 30th my address finally became FIOS active and my connection date is Apr 29th. Keep rattling their cage and hopefully you will get connected. Good luck.  |
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scoopy03
join:2003-05-06
00000
 ·Verizon FIOS
| said by diskman  :I agree with JohnA. If all 4 sides of you can get the service and not you, chances are the FIOS tech forget to connect something up. incorrect. the address have to be programmed into the system and the tech is given what to wire from the blueprints. its not the tech's fault its more of verizon's fault of skipping certain addresses especially if it is a new development.
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Member of FIOS tech forum. |
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JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| said by diskman : chances are the FIOS tech forget to connect something up.
Only this part of diskman's entire post is not right. Ordering service is solely dependent on your address being entered into the database of service available addresses. If it's there you can order, period.
said by scoopy03 : tech is given what to wire from the blueprints. its not the tech's fault its more of verizon's fault of skipping certain addresses especially if it is a new development. Your need to defend techs and assign all blame to Verizon is childish and asinine. Prints are wrong, and techs make mistakes. Prospective subs care about neither. They, like the OP, are looking for an answer, as to why they can't order. Having the address referred to engineering is the only thing that will produce an answer other than Your segment just isn't finished yet.
Diskman was served from a different HUB than he expected. No one missed a connection. When his HUB was lit and approved, he was able to order. Feel better now? |
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diskman
join:2000-01-21
Pasadena, MD
2 edits | reply to scoopy03
Scoopy03,
I agree the switch has to be programmed however how can you forget an entire 2 streets mainly one leg to connect to the hub? I doubt they forgot to program the switch. As I mentioned to JohnA I saw and talked to the tech and he told me I was connected around the block. If so, then I should have been able to order the service 1-1/2 month ago when they completed my street. I was unable to order the service until 23rd of March 2 weeks later. I brought this to the attention and I still believe my and my neighbor street was missed on the connection. Someone zigged instead they zagged. We're only human and humans do make mistakes. Something this big and new has flaws. I'm just glad someone looked over the plans and said "hmm? this isn't right. Let's check this out" Oh well, just waiting for the installer (29 April). I'll let you know.
P.S, I did contact Verizon engineering and they were suppose to contact me around the time of the first posting. I guess this was their early Xmas present to me.  |
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