ShadPTR
join:2008-01-23
Markham, ON
 ·TekSavvy Solutions..
| reply to shwing
Re: upgraded to Total Internet Performance and got put on 60GB
Yep, textbook case. Been there done that, you sound like me many many messages/phonescalls/complaints ago.
Switch provider. Don't bend over backwards to be their customer. Your bloody pressure will be better. What a POS company.
In fact switch your homephone and tv too.  |
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shwing
A Sphincter Says What ?
join:2002-11-14
| reply to shwing
this issue was not solved to my satisfaction, I spoke with Mr Lafontain and it was made clear that I could not revert to unlimited, he offered 10 months at a discounted rate + no cancellation fee...I will be switching to Cogeco after the 10 months are up...why stay with Sympatico
Jessuz I hate getting screwed by a company that I promptly pay,on time every month...un real
"Hello Mr. ,
I am sorry to hear that you issue was not to you satisfaction but at this time, if the people you dealt with were not able to fix it for you, I will not be able to do anything either.
Regards,
Sylvain "
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P4 3.0 800 MHz FSB|WD 120 GB 8mb HDD|WD 160 GB 8mb HDD|WD 320 GB 8mb HDD|ASUS P4C800-E Deluxe|Corsair Twinx 1.5 GB 3200LLPT(2-3-2-6)|ATI-X800 Pro VIVO flashed to X800XT PE|Aardvark Direct Pro 24/96|2x NEC DVD-RW 3500AG Burners|Enermax 450PSU|XP Pro|Beer |
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shwing
A Sphincter Says What ?
join:2002-11-14
| reply to Dslam
said by Dslam  :When discussing the switch to Total Internet Performance from an unlimited plan there are ways to get moved back. Tell the rep you speak to that a ticket outlining the previous package needs to be sent to "AMDOCS". Takes about 2 weeks to reflect the change. It's not advertised because of the rather small dept would be overrun with demands. And no, they (AMDOCS) do not take phone calls so don't even ask to speak to them. "dan 6019327" just phoned me to look into the abuse, he also forwarded a ticket outlining my previous unlimited package to AMDOCS
the ticket number is 87002344
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P4 3.0 800 MHz FSB|WD 120 GB 8mb HDD|WD 160 GB 8mb HDD|WD 320 GB 8mb HDD|ASUS P4C800-E Deluxe|Corsair Twinx 1.5 GB 3200LLPT(2-3-2-6)|ATI-X800 Pro VIVO flashed to X800XT PE|Aardvark Direct Pro 24/96|2x NEC DVD-RW 3500AG Burners|Enermax 450PSU|XP Pro|Beer |
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Pegasys66
join:2008-01-16 | reply to Guspaz
Yes they do....When they want you to switch long distance providers or sell you more of their products. |
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habskilla
join:2005-09-19
Moncton, NB | reply to Guspaz
The 72 hours and we'll call you back is just a way for them to get you off the phone.
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GO LEAFS GO (all the way to the golf course) |
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Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC | reply to shwing
To be fair to Bell, you called Friday, they said 72 hours, and it's only been perhaps 36-48 business hours since then.
To be fair to you, Bell never seems to call anybody back. Ever, as far as I can tell. |
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shwing
A Sphincter Says What ?
join:2002-11-14
1 edit | reply to hmmmmmmm
Thanks, I Emailed kevin.crull@bell.ca and I have a post in sympatdirect |
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drjp81
join:2006-01-09
canada
·TELUS
·TekSavvy Solutions..
1 edit | reply to shwing
[Edit non-affiliation]
Do as I did. Switch to Teksavvy. Then you have the option of 200GB or unlimited. Look them up: »www.teksavvy.com/
I am not affiliated, nor do I receive kickback from Teksavvy. Justa happy customer.  |
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hmmmmmmm
@videotron.ca
| reply to shwing
Bell is telling everyone who has unlimited that they don't have unlimited, and also telling people to PROVE they had unlimited.
You can see it in Bells own forum and this one. I think we will be seeing more of this again.
So whats your choices?
1. Write an Email to kevin.crull@bell.ca (president of residential services)
Tell him what happened (see if he cares) and say after being insulted like that you want to leave sympatico and to shove (use a polite word) the cancellation fee, if any.
The call one of the wholesale ISP's and get hooked up with them. They are unlimited.
You can find one by making a post in the Canadian BroadBand forum:
»Canadian Broadband
Chose one that is unlimited and less expensive than Sympatico.
2. Ask in the direct forum »/forum/sympatdirect if they can put you back on unlimited (may as well tell them how you were insulted as well).
3. Accept the insult, stay will Bell for all your services, and be aware that you will be billed up the yahooo. And be aware that if they did this to you now, more abuse from them is sure to follow in the coming weeks/months.
Any other choice? |
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cacruden
join:2008-03-18
Toronto, ON | reply to cacruden
You may require 30 days notice - so you should start it ticking NOW -- right NOW  |
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cacruden
join:2008-03-18
Toronto, ON | reply to shwing
So, you are finally finding out that they REALLY DON'T WANT you as a customer - find someone that does.... |
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shwing
A Sphincter Says What ?
join:2002-11-14
1 edit | reply to Dslam
said by Dslam :When discussing the switch to Total Internet Performance from an unlimited plan there are ways to get moved back. Tell the rep you speak to that a ticket outlining the previous package needs to be sent to "AMDOCS". Takes about 2 weeks to reflect the change. It's not advertised because of the rather small dept would be overrun with demands. And no, they (AMDOCS) do not take phone calls so don't even ask to speak to them. I just got off the phone with billing
I first spoke with "MaryAnn XM380" who insited I had a cap on my previouse plan, which is not true...she insisted that I did...a blatent lie
Then she put me on the line with her superviso "SerIgn7261" he refused to foward a ticket outlining my previouse plan, he would not respond to my questions...I pointed out that I am the customer... he insulted me by mocking me and saying "ahh...the customer is king eh" !
He then hung up on me!
I had opened a ticket Friday (#86893505) I was promised a rep would contact me within 72 hours...nobody called
The original order number for the switch to total internet is 7533563, this is where the rep told my wife we should switch because it would make our monthly bill lower, both the wife and I are quite savvy when it comes to internet and computer...so she made sure to ask that we would still have unlimited and she was promised me would
So far I have been lied to and verbally insulted...I have never been treated with such disrespect by a company in my entire life...this is unacceptable
what can be some about this? |
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theteck2
join:2004-02-02
Montreal, QC | reply to shwing
why when the rep call me i refuse the offer
. |
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shwing
A Sphincter Says What ?
join:2002-11-14
| reply to Dslam
said by Dslam :When discussing the switch to Total Internet Performance from an unlimited plan there are ways to get moved back. Tell the rep you speak to that a ticket outlining the previous package needs to be sent to "AMDOCS". Takes about 2 weeks to reflect the change. It's not advertised because of the rather small dept would be overrun with demands. And no, they (AMDOCS) do not take phone calls so don't even ask to speak to them. Thanks Mate! I'll try that |
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shwing
A Sphincter Says What ?
join:2002-11-14
| reply to Sean
Re: upgraded to Total Internet Performance and got put on 60GB
said by Sean :How long have you been a customer? Go to the cancellations department.. they are the only ones who can give it to you. I just got 8 months at $37/m with unlimitoed BW just maybe 2 weeks ago. This is AFTER Deadpool told me in the forum there was no way I was going to get unlimited bandwidth. Call them with the intention of cancelling. a couple of years now |
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shwing
A Sphincter Says What ?
join:2002-11-14
| reply to andyb
said by andyb :I know its not billing or anything but if you talk to a first level teck named Kevin he is great.He maybe able to puut you onto someone more knowledgeable. Hi, how would I get him on the phone and not someone else?
Thanks |
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Sean
join:2004-01-23
Ottawa
·Bell Sympatico
| reply to shwing
Re: upgraded to Total Internet Performance and got put on 60GB
How long have you been a customer?
Go to the cancellations department.. they are the only ones who can give it to you. I just got 8 months at $37/m with unlimitoed BW just maybe 2 weeks ago. This is AFTER Deadpool told me in the forum there was no way I was going to get unlimited bandwidth.
Call them with the intention of cancelling. |
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Dslam
join:2007-04-04
Canada
·Bell Sympatico
| reply to shwing
When discussing the switch to Total Internet Performance from an unlimited plan there are ways to get moved back. Tell the rep you speak to that a ticket outlining the previous package needs to be sent to "AMDOCS". Takes about 2 weeks to reflect the change. It's not advertised because of the rather small dept would be overrun with demands. And no, they (AMDOCS) do not take phone calls so don't even ask to speak to them.
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Be careful who's toes you step on today, they may be connected to the a$$ you have to kiss tomorrow.
(Unknown)
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