upgraded to Total Internet Performance and got put on 60GB in Bell Canada http://www.dslreports.com/forum/r20288333 en Sun, 29 Nov 2009 16:48:33 EDT Sun, 29 Nov 2009 16:48:33 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20362736 ShadPTR : Yep, textbook case. Been there done that, you sound like me many many messages/phonescalls/complaints ago.
Switch provider. Don't bend over backwards to be their customer. Your bloody pressure will be better. What a POS company.
In fact switch your homephone and tv too. :D]]> http://www.dslreports.com/forum/remark,20362736 Mon, 21 Apr 2008 12:23:43 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20362261 shwing : this issue was not solved to my satisfaction, I spoke with Mr Lafontain and it was made clear that I could not revert to unlimited, he offered 10 months at a discounted rate + no cancellation fee...I will be switching to Cogeco after the 10 months are up...why stay with Sympatico
Jessuz I hate getting screwed by a company that I promptly pay,on time every month...un real

"Hello Mr. ,

I am sorry to hear that you issue was not to you satisfaction but at this time, if the people you dealt with were not able to fix it for you, I will not be able to do anything either.

Regards,

Sylvain "
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P4 3.0 800 MHz FSB|WD 120 GB 8mb HDD|WD 160 GB 8mb HDD|WD 320 GB 8mb HDD|ASUS P4C800-E Deluxe|Corsair Twinx 1.5 GB 3200LLPT(2-3-2-6)|ATI-X800 Pro VIVO flashed to X800XT PE|Aardvark Direct Pro 24/96|2x NEC DVD-RW 3500AG Burners|Enermax 450PSU|XP Pro|Beer]]> http://www.dslreports.com/forum/remark,20362261 Mon, 21 Apr 2008 10:31:31 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20303502 shwing :
said by Dslam See Profile :

When discussing the switch to Total Internet Performance from an unlimited plan there are ways to get moved back. Tell the rep you speak to that a ticket outlining the previous package needs to be sent to "AMDOCS". Takes about 2 weeks to reflect the change. It's not advertised because of the rather small dept would be overrun with demands. And no, they (AMDOCS) do not take phone calls so don't even ask to speak to them.
"dan 6019327" just phoned me to look into the abuse, he also forwarded a ticket outlining my previous unlimited package to AMDOCS
the ticket number is 87002344
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P4 3.0 800 MHz FSB|WD 120 GB 8mb HDD|WD 160 GB 8mb HDD|WD 320 GB 8mb HDD|ASUS P4C800-E Deluxe|Corsair Twinx 1.5 GB 3200LLPT(2-3-2-6)|ATI-X800 Pro VIVO flashed to X800XT PE|Aardvark Direct Pro 24/96|2x NEC DVD-RW 3500AG Burners|Enermax 450PSU|XP Pro|Beer]]> http://www.dslreports.com/forum/remark,20303502 Tue, 08 Apr 2008 15:47:34 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20303178 Pegasys66 : Yes they do....When they want you to switch long distance providers or sell you more of their products.]]> http://www.dslreports.com/forum/remark,20303178 Tue, 08 Apr 2008 14:50:32 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20303129 habskilla : The 72 hours and we'll call you back is just a way for them to get you off the phone.
--
GO LEAFS GO (all the way to the golf course)]]> http://www.dslreports.com/forum/remark,20303129 Tue, 08 Apr 2008 14:42:06 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20302933 Guspaz : To be fair to Bell, you called Friday, they said 72 hours, and it's only been perhaps 36-48 business hours since then.

To be fair to you, Bell never seems to call anybody back. Ever, as far as I can tell.]]> http://www.dslreports.com/forum/remark,20302933 Tue, 08 Apr 2008 14:04:14 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20302453 shwing : Thanks, I Emailed kevin.crull@bell.ca and I have a post in sympatdirect ]]> http://www.dslreports.com/forum/remark,20302453 Tue, 08 Apr 2008 12:42:36 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20302448 drjp81 : [Edit non-affiliation]

Do as I did. Switch to Teksavvy. Then you have the option of 200GB or unlimited. Look them up: »www.teksavvy.com/

I am not affiliated, nor do I receive kickback from Teksavvy. Justa happy customer. :)]]> http://www.dslreports.com/forum/remark,20302448 Tue, 08 Apr 2008 12:42:13 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20302377 anon : Bell is telling everyone who has unlimited that they don't have unlimited, and also telling people to PROVE they had unlimited.

You can see it in Bells own forum and this one. I think we will be seeing more of this again.

So whats your choices?

1. Write an Email to kevin.crull@bell.ca (president of residential services)
Tell him what happened (see if he cares) and say after being insulted like that you want to leave sympatico and to shove (use a polite word) the cancellation fee, if any.

The call one of the wholesale ISP's and get hooked up with them. They are unlimited.

You can find one by making a post in the Canadian BroadBand forum:
»Canadian Broadband
Chose one that is unlimited and less expensive than Sympatico.

2. Ask in the direct forum »/forum/sympatdirect if they can put you back on unlimited (may as well tell them how you were insulted as well).

3. Accept the insult, stay will Bell for all your services, and be aware that you will be billed up the yahooo. And be aware that if they did this to you now, more abuse from them is sure to follow in the coming weeks/months.

Any other choice?]]> http://www.dslreports.com/forum/remark,20302377 Tue, 08 Apr 2008 12:31:35 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20302322 cacruden : You may require 30 days notice - so you should start it ticking NOW -- right NOW :p]]> http://www.dslreports.com/forum/remark,20302322 Tue, 08 Apr 2008 12:23:07 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20302315 cacruden : So, you are finally finding out that they REALLY DON'T WANT you as a customer - find someone that does....]]> http://www.dslreports.com/forum/remark,20302315 Tue, 08 Apr 2008 12:21:40 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20302295 shwing :
said by Dslam See Profile :

When discussing the switch to Total Internet Performance from an unlimited plan there are ways to get moved back. Tell the rep you speak to that a ticket outlining the previous package needs to be sent to "AMDOCS". Takes about 2 weeks to reflect the change. It's not advertised because of the rather small dept would be overrun with demands. And no, they (AMDOCS) do not take phone calls so don't even ask to speak to them.
I just got off the phone with billing
I first spoke with "MaryAnn XM380" who insited I had a cap on my previouse plan, which is not true...she insisted that I did...a blatent lie
Then she put me on the line with her superviso "SerIgn7261" he refused to foward a ticket outlining my previouse plan, he would not respond to my questions...I pointed out that I am the customer... he insulted me by mocking me and saying "ahh...the customer is king eh" !
He then hung up on me!
I had opened a ticket Friday (#86893505) I was promised a rep would contact me within 72 hours...nobody called

The original order number for the switch to total internet is 7533563, this is where the rep told my wife we should switch because it would make our monthly bill lower, both the wife and I are quite savvy when it comes to internet and computer...so she made sure to ask that we would still have unlimited and she was promised me would

So far I have been lied to and verbally insulted...I have never been treated with such disrespect by a company in my entire life...this is unacceptable
what can be some about this?]]> http://www.dslreports.com/forum/remark,20302295 Tue, 08 Apr 2008 12:19:30 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20292270 theteck2 : why when the rep call me i refuse the offer

.]]> http://www.dslreports.com/forum/remark,20292270 Sun, 06 Apr 2008 14:29:31 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288846 shwing :
said by Dslam See Profile :

When discussing the switch to Total Internet Performance from an unlimited plan there are ways to get moved back. Tell the rep you speak to that a ticket outlining the previous package needs to be sent to "AMDOCS". Takes about 2 weeks to reflect the change. It's not advertised because of the rather small dept would be overrun with demands. And no, they (AMDOCS) do not take phone calls so don't even ask to speak to them.
Thanks Mate! I'll try that ]]> http://www.dslreports.com/forum/remark,20288846 Sat, 05 Apr 2008 18:35:54 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288830 shwing :
said by Sean See Profile :

How long have you been a customer?

Go to the cancellations department.. they are the only ones who can give it to you. I just got 8 months at $37/m with unlimitoed BW just maybe 2 weeks ago. This is AFTER Deadpool told me in the forum there was no way I was going to get unlimited bandwidth.

Call them with the intention of cancelling.
a couple of years now]]> http://www.dslreports.com/forum/remark,20288830 Sat, 05 Apr 2008 18:32:59 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288826 shwing :
said by andyb See Profile :

I know its not billing or anything but if you talk to a first level teck named Kevin he is great.He maybe able to puut you onto someone more knowledgeable.
Hi, how would I get him on the phone and not someone else?
Thanks]]> http://www.dslreports.com/forum/remark,20288826 Sat, 05 Apr 2008 18:31:51 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288801 Sean : How long have you been a customer?

Go to the cancellations department.. they are the only ones who can give it to you. I just got 8 months at $37/m with unlimitoed BW just maybe 2 weeks ago. This is AFTER Deadpool told me in the forum there was no way I was going to get unlimited bandwidth.

Call them with the intention of cancelling.]]> http://www.dslreports.com/forum/remark,20288801 Sat, 05 Apr 2008 18:25:26 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288752 Dslam : When discussing the switch to Total Internet Performance from an unlimited plan there are ways to get moved back. Tell the rep you speak to that a ticket outlining the previous package needs to be sent to "AMDOCS". Takes about 2 weeks to reflect the change. It's not advertised because of the rather small dept would be overrun with demands. And no, they (AMDOCS) do not take phone calls so don't even ask to speak to them.
--
Be careful who's toes you step on today, they may be connected to the a$$ you have to kiss tomorrow.
(Unknown)
]]> http://www.dslreports.com/forum/remark,20288752 Sat, 05 Apr 2008 18:14:07 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288696 andyb : I know its not billing or anything but if you talk to a first level teck named Kevin he is great.He maybe able to puut you onto someone more knowledgeable.]]> http://www.dslreports.com/forum/remark,20288696 Sat, 05 Apr 2008 18:00:11 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288555 Snickerdo :
said by Adam20 See Profile :

Cogeco Might not be the best place for you to go. I am currently paying 64.95 for a 16 meg/1 meg account and last night I received the following speeds 1161/924 see »Re: [SW Ontario] How Is Your Connecction Performing?
... yet I'm pulling at least 13M down and 1M up at all times. It depends on the neighbourhood. Providing a blanket assessment because your one particular node is overloaded is not fair at all. Believe me, I was in the same boast as you up until February.
--
I swear that I will faithfully and bear true allegiance to Her Majesty Queen Elizabeth the Second, Queen of Canada, Her Heirs and Successors, and that I will faithfully observe the laws of Canada and fulfil my duties as a Canadian citizen.]]> http://www.dslreports.com/forum/remark,20288555 Sat, 05 Apr 2008 17:16:50 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288431 shwing :
said by Adam20 See Profile :

ANY and I mean ANY Total Internet Package in ONTARIO comes with 30 Gigabytes+30Gigabytes of additional band width. AKA A Total Of 60 Gigabytes of usage, you can purchase an additional 30 Gigs of usage for 10$, or If you ask you can get the unlimited package for 25$ EXTRA, and keep in mind thats in the fair usage policy.

That is the way it has been since TIP and TIM came out.

If I were you I would post in the direct forumn and see if theres anything DeadPool or any of the other folks can do to help you
k, I'll do that right now
Thanks]]> http://www.dslreports.com/forum/remark,20288431 Sat, 05 Apr 2008 16:48:03 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288393 Adam20 : Cogeco Might not be the best place for you to go. I am currently paying 64.95 for a 16 meg/1 meg account and last night I received the following speeds 1161/924 see »Re: [SW Ontario] How Is Your Connecction Performing?

I would check like I said first with the direct forumn to see if they can do anything]]> http://www.dslreports.com/forum/remark,20288393 Sat, 05 Apr 2008 16:38:12 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288389 HiVolt : This happened to me back in October '07, I was on 5meg unlimited, I wanted to try ADSL2+ 7meg so I had to upgrade to Total Performance.

I was assured many times that I would stay on unlimited. In the end I never got upgraded because the hardware was not active in my area yet (but they happily sold it to me), and a month or so later I noticed I was put on 60gb cap. Several calls to the business office all promised remedy, but nothing happened, 60gb cap remained. I cancelled in November.
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20288389 Sat, 05 Apr 2008 16:37:09 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288388 sbrook : Except that they will NOT give you the unlimited package any more. Absolutely out of the question.]]> http://www.dslreports.com/forum/remark,20288388 Sat, 05 Apr 2008 16:37:08 EDT Re: upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288383 Adam20 : ANY and I mean ANY Total Internet Package in ONTARIO comes with 30 Gigabytes+30Gigabytes of additional band width. AKA A Total Of 60 Gigabytes of usage, you can purchase an additional 30 Gigs of usage for 10$, or If you ask you can get the unlimited package for 25$ EXTRA, and keep in mind thats in the fair usage policy.

That is the way it has been since TIP and TIM came out.

If I were you I would post in the direct forumn and see if theres anything DeadPool or any of the other folks can do to help you]]> http://www.dslreports.com/forum/remark,20288383 Sat, 05 Apr 2008 16:36:04 EDT upgraded to Total Internet Performance and got put on 60GB http://www.dslreports.com/forum/remark,20288333 shwing : I have had unlimited since they day I signed on, I pay by the month, the wife upgraded to TIP becuase she was told by the rep we would still have unlimited, she upgraded because the rep said it would save us money

I just checked my bandwidth usage and almost fell out of my chair when I saw this ...(see pic)

1) talked to first level billing I talked to "Alley X9429"
she was not able to solve the problem so she put her supervisor on

2) "Hecter XK71" said there was nothing that could be done and this will slowly happed to ALL unlimited accounts
I am furious....just livid at this bull$hit
I opened a ticket
is there anything I can do?
With throttling and caps I might as well go back to Cogeco
--
P4 3.0 800 MHz FSB|WD 120 GB 8mb HDD|WD 160 GB 8mb HDD|WD 320 GB 8mb HDD|ASUS P4C800-E Deluxe|Corsair Twinx 1.5 GB 3200LLPT(2-3-2-6)|ATI-X800 Pro VIVO flashed to X800XT PE|Aardvark Direct Pro 24/96|2x NEC DVD-RW 3500AG Burners|Enermax 450PSU|XP Pro|Beer
Click for full size
]]> http://www.dslreports.com/forum/remark,20288333 Sat, 05 Apr 2008 16:20:17 EDT