Airwolf7
Premium
join:2004-12-12
Franklin, KY
 ·AT&T Southeast
| reply to Hayward
Re: Is your DSL connection interrupted by Lightening?
I have had just about every modem that BellSouth has released to their customers and the only one that loses sync when it lightnings is any of the forty eleven Westell 6100 modems that I have owned.
Mine will only lose sync if lightning is hitting shit out in the back yard.
A fellow that lives about a block away from me had a Westell 2200 that pooped out on him and I gave him a brand new in the box Westell 6100 model C90-610030-06 and he called me up one day and said that he can't use the Internet if it is storming because the DSL LED is always flashing when it storms.
I gave him a Netopia 2241N-006 and he has had no problems since then.
He recently called me and asked what would be a good wireless router to get to work with his Netopia 2241N-006 and how much would it cost and I told him that he could get a FREE 2Wire 2701HG-B and he has had no problems with it either.
I would bet money that I could take a Westell 6100 back over to his house and it would lose sync every time it stormed.
His would lose sync if it is lightning in the next county and mine will only lose sync if the lightning is hitting stuff in my yard.
We both have Xtreme 6.0 with the same Siecor/Corning ADSL/POTS splitter and are both connected to the CO on High Street and his DSL Statistics are way better than mine.
My Downstream SNR Margin is 12dB and Upstream SNR Margin is 12dB with a Downstream Line Attenuation of 14B and an Upstream Line Attenuation of 7dB.
His Downstream SNR Margin is 21dB and Upstream SNR Margin is 14dB with a Downstream Line Attenuation of 12dB and an Upstream Line Attenuation of 5dB.
His DSL Statistics are way better than mine but for some reason when it storms a Westell 6100 on his line hides in the closet and cries until the storm has passed and on my line a Westell 6100 does not care about storms unless lightning is hitting the trees in my back yard.
Hayward, I don't have any idea why some people can have a Westell 6100 in the lightning capital of the world and never have a problem and some people will have nothing but problems with their Westell 6100 when it storms. |
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Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
1 edit | reply to et1212
»AT&T Southeast Forum FAQ 2Wire Info
Yes you can Bridge it.
It does 802.11B (11Mbps) and 802.11G (54Mbps).
I think that it also can do Super G (108Mbps) if your wireless adapter supports it. The last one that I set up had a laptop connected to it at a reported speed of 108Mbps, but I did not test it to make sure.
It only does 10/100 on it's four ethernet ports as far as I can tell. I'm pretty sure that it will not do 10/100/1000.
When you order it you will have the option of billing it to your account in one lump sum of $100.00 or ten payments of $10.00 and if you do the ten payments of $10.00 it won't be such a big hit all at once if for some reason you don't get your rebate. Make sure that you read the Terms and Conditions before you jump in and get one.
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Before you do anything else post your DSL Statistics and lets see what they look like. Maybe they are crappy and that could be causing your loss of sync issues with your Westell 6100 when it is storming.
How do I check modem stats & event logs? What do the numbers mean?
How do I check modem statistics, synch rates & speeds at the NID? (Residential Housing)
How do I check modem statistics, synch rates & speeds at the INI? (Residential Apartment)
I reckon we should look into that before jumping the gun and getting a new modem. |
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Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
4 edits | reply to Airwolf7
said by Airwolf7  :Hayward, I don't have any idea why some people can have a Westell 6100 in the lightning capital of the world and never have a problem and some people will have nothing but problems with their Westell 6100 when it storms. Well again that sort of screams line and not modem... even if stats are good in norm conditions... the line is seeing storm surges all can go to hell.... and maybe the 6100's are just good at saying hey I'll let go for a sec before I fry myself for no reason... or whatever.
But again I would attribute it more to the given line conditions and not the modem per se.
And I have the historical line monitor graphs from here to show it, even if I wasn't there doing something a very flat line ping and green all the way across unless I actually shut it down. Of course as I recall that is only once every 10 min pinged.
And then another thing do these people also have their PPPoE software or router set to be always connected? And OK maybe for 30 sec I wasn't doing anything might have been disconnected, but it reconnected no problem and I'm not a 24/7/365 full bore downloader of the world... to maybe notice that 10 sec failure 
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»haywardm.com (Hayward's Key West)
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et1212
join:2005-10-23
Mableton, GA
·AT&T Southeast
1 edit | reply to Airwolf7
said by Airwolf7 :I reckon we should look into that before jumping the gun and getting a new modem. Will do this (maybe tomorrow -- will have to go to a dinner tonight and, most likely, watch the game.
Thanks a lot for your help. |
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Airwolf7
Premium
join:2004-12-12
Franklin, KY | Make sure that you check the DSL Statistics at the phone jack that it is plugged into now before checking them at the "Test Jack" at the NID or INI so you will have something to compare them with. |
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impala
join:2008-03-08
Clemson, SC
1 edit | reply to et1212
Yes. Using a Westell 327W at 1.5Mbps G.DMT Mode interleaved on a dirty line. |
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KeysCapt
Premium,Mod
join:2001-07-11
Keys Exile
clubs: | reply to et1212
In spite of the 'expert' comments to the contrary, I had the lightning problem as the OP described with two different Westell modems, after upgrading to xtreme 6.0 ...
I replaced the Westells with a 2wire 2701HG and the problem disappeared. |
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Drex
Beer..It's What's For Dinner
Premium
join:2000-02-24
La Place, LA
·AT&T Southeast
| reply to Airwolf7
said by Airwolf7 :You have FastAccess DSL Xtreme 6.0 and you are using a Westell 6100 in conjunction with a D-Link wireless router, so why don't you order yourself an AT&T HomeNetworking Wireless Gateway from AT&T for FREE after rebate and have yourself an all in one unit that is supported by the FastAccess DSL Help Desk. Figures...I go and upgrade to 6.0 BEFORE they do the free modem promotion. BAH!
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I gave up drinking and eating bad food. And in 14 days, I had lost 2 weeks. |
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brandon
Some truth included in this post.
Premium
join:2003-03-31
Hurley, MS
·AT&T Southeast
| reply to KeysCapt
said by KeysCapt :In spite of the 'expert' comments to the contrary, I had the lightning problem as the OP described with two different Westell modems, after upgrading to xtreme 6.0 ... I replaced the Westells with a 2wire 2701HG and the problem disappeared. Same. Two westell 6100s, both disconnected in storms. Westell 2100, Alcatel STH, and now Netopia 3346 all perfect during storms. |
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noone special
@bellsouth.net | reply to et1212
have seen poorly bonded homes (power neutral ground) cause intermittent troubles on sync rates @ oni. ie loose ground wire on ground rod @ power meter. |
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et1212
join:2005-10-23
Mableton, GA
·AT&T Southeast
| said by noone special :
have seen poorly bonded homes (power neutral ground) cause intermittent troubles on sync rates @ oni. ie loose ground wire on ground rod @ power meter.
How can I test to see if this is a problem for me? I apologize if this is a stupid question. |
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et1212
join:2005-10-23
Mableton, GA
·AT&T Southeast
| reply to Airwolf7
Airwolf7: I read the rebate language carefully and think I can get the "free after rebate" only at the time of a new order. I'll try to call/email and get some clarification.
I wish I had checked around before ordering-- should have gone for the router in the first place.
I will post the stats as you suggested later tonight. I remember I checked them when I first got the dsl service and was happy with the results (and the connection is good in the past 4 months as long as the weather is fine). But, you are right, it does not hurt to double check. |
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et1212
join:2005-10-23
Mableton, GA
·AT&T Southeast
2 edits | reply to Airwolf7
said by Airwolf7 :Make sure that you check the DSL Statistics at the phone jack that it is plugged into now before checking them at the "Test Jack" at the NID or INI so you will have something to compare them with. Very strange ... I can not get the modem to sync at the test jack on the EBN.. tried different cables with/w/o filters and it did not work. (I forgot to see if regular telephone would work, though - it is too dark out now). BTW this jack seems to be filled up with some glue by the phone company???
Stats when connected to inside jack:
s/n 11.5 to 16.5 down ---- 24 up
(down was much better at 18-20 before)
atten 20 down ---- 8.5 up
CRC errors 0 ---- 0
down sync 8125 ---- up sync 511
at the log:
US atten 8.5 --- DS atten 20
US Margin 24 --- DS Margin 20
US tx power -14.9 (??)--- DS TX Power 18.3 (?? too high?)
US DSL Rate 511 --- DS DSL rate 8124
(a) Why does the margin at startup (log) is at 20 but go down to as low as 11.5 at the DSL screen. Is this too low?
(b) Tx power is negative US? I believe this is common/
(c) Ds Tx power too high?
(d) why can't I get it to sync at the test jack at the EBN? |
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Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| reply to et1212
I sure hope that it is free after rebate. | 
Payment and Billing Options. |
said by et1212 :Airwolf7: I read the rebate language carefully and think I can get the "free after rebate" only at the time of a new order. I'll try to call/email and get some clarification. I wish I had checked around before ordering-- should have gone for the router in the first place. I think that it is FREE after rebate with online orders only.
I think that also applies for existing customers that have FastAccess DSL Xtreme or Xtreme 6.0 and I sure hope that is the case because I'm going to have several people in my hometown mad at me if it is not.
What is below is from section 2 of the Pricing Terms and Conditions
"AT&T® Home Networking is $5.00 per month. An AT&T Wireless Gateway is required for service. AT&T® Home Networking is available with FastAccess DSL Xtreme and Xtreme 6.0 at no additional charge. Offer is available to existing FastAccess DSL Xtreme and Xtreme 6.0 customers upon request."
It states that an AT&T Wireless Gateway is required for AT&T Home Networking service. It states that the AT&T Home Networking offer is available to existing FastAccess DSL Xtreme and Xtreme 6.0 customers upon request.
By ordering it online you are requesting the offer.
While ordering AT&T Home Networking online it states that there is a charge of $0.00 for it and it states that the AT&T Wireless Gateway is $100.00 and is FREE after rebate with online orders only.
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I very well could be wrong about all of this and I would hate to see someone order this and find out latter that the rebate does not apply to existing customers.
I believe it does by the way that it is worded and due to the fact that is says so during the online ordering process.
I printed out all of the information about this offer when I was helping the people here where I live order this and will raise seven kinds of Hell if they do not get their rebates.
I have not heard anything back from these people that I helped that would lead me to believe that they did not receive their AT&T Wireless Gateway for FREE after rebate.
I made it very clear to them that this Wireless Gateway would be FREE after rebate and to check and make sure that they were not charged for it.
I would expect that they would be calling me and fussing at me if it were not so, sometimes people do not check things like this and they may have overlooked it.
If I had thought that this AT&T Wireless Gateway was going to cost them $100.00 then I would have just got them a Linksys WRT54G wireless router and set it up with their existing modem for way less money because you can pick one of these up at Walmart for $45.00. I wanted them to have the AT&T Wireless Gateway because it would be officially supported by the Help Desk in case for some reason I could not be able to help them in the future.
I have not ordered one of these myself because I have no need for one but I do intend to order one. Right now I don't want to do anything that might would make me have to call these people up and talk to them about anything because I'm still pissed off to no end over the ordeal I had with them over an AT&T Managed Internet Services T1 line. I will try to the best of my abilities to never put myself into a position where I might have to call them up and talk to them if I don't have to. If you will look at my first picture you will see that I pay the old price of $46.95 for Xtreme 6.0 when Xtreme 6.0 is now $42.95 and for $4.00 a month it is worth it to me to not have to call them and change it on the off chance that something might happen to cause my head to explode.
Don't take anything that I say as the truth. Call them up and ask them to be sure. If you call six different people there you will probably get three that will say it is FREE after rebate and three that won't. |
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Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| reply to Drex
said by Drex :said by Airwolf7 :You have FastAccess DSL Xtreme 6.0 and you are using a Westell 6100 in conjunction with a D-Link wireless router, so why don't you order yourself an AT&T HomeNetworking Wireless Gateway from AT&T for FREE after rebate and have yourself an all in one unit that is supported by the FastAccess DSL Help Desk. Figures...I go and upgrade to 6.0 BEFORE they do the free modem promotion. BAH! Drex, Look at my above reply to et1212 for more information about AT&T Home Networking and the AT&T Wireless Gateway. |
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Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| reply to et1212
said by et1212 :(a) Why does the margin at startup (log) is at 20 but go down to as low as 11.5 at the DSL screen. Is this too low? (b) Tx power is negative US? I believe this is common/ (c) Ds Tx power too high? (d) why can't I get it to sync at the test jack at the EBN? (a) They always seems to do that. It seems like it takes a short while for it to settle down and find it's groove. I guess that it is more optimistic at when it first connects and after it settles down and finds it's groove it become more pessimistic about how favorable the conditions actually are. I have noticed that the Downstream SNR Margin seems to fluctuate within a certain range. Mine is between 11.5dB to 15.5dB and I would assume that is due to the fact that my line is not all by it's self but is in a binder with many other lines that are creating their own varying amount of noise. ADSL2+ seems to be relatively happy at 9.0dB of above and ADSL1 seems to be relatively happy at 12dB or above.
(b) I always seen it as a negative number with ADSL2/2+.
(c) It's probably not to high. I guess that they have to scream pretty loud once you get to the high speeds like 6.0, but I don't know for sure.
(d) The stuff inside of the Test Jack is a sealing gel. Push your phone cable firmly into the Test Jack until it clicks into place and you can not pull it out without pressing the release tang on your phone cable. If you test it with a corded phone and have a dial-tone then unplug the phone cable from the phone and plug it into the DSL modem that way you know that the cable is good. |
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Drex
Beer..It's What's For Dinner
Premium
join:2000-02-24
La Place, LA
·AT&T Southeast
| reply to Airwolf7
said by Airwolf7 :said by Drex :said by Airwolf7 :You have FastAccess DSL Xtreme 6.0 and you are using a Westell 6100 in conjunction with a D-Link wireless router, so why don't you order yourself an AT&T HomeNetworking Wireless Gateway from AT&T for FREE after rebate and have yourself an all in one unit that is supported by the FastAccess DSL Help Desk. Figures...I go and upgrade to 6.0 BEFORE they do the free modem promotion. BAH! Drex, Look at my above reply to et1212 for more information about AT&T Home Networking and the AT&T Wireless Gateway. I already upgraded to the 6.0 online, but they weren't offering the modem for free after rebate. Unfortunately, I'm being charged the $10/month until it's paid off. I'm not sure if I can call and see about getting the rebate after the fact. Might be worth 10 minutes of my time.
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I gave up drinking and eating bad food. And in 14 days, I had lost 2 weeks. |
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Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
1 edit | Have you checked the AT&T Reward Center.
»rewardcenter.att.com/
Have you checked the BellSouth Reward Center.
»bellsouthrewardcenter.com/promoc···ex.shtml
It has been worded on the ordering page as to the Home Networking Wireless Gateway being $100.00 FREE after rebate with online orders only for as long as I can remember.
It was like that when it was BellSouth and has still been like that since it became AT&T Southeast.
I sure hope that it's FREE after rebate.
I suggested to and ordered online this Wireless Gateway for about five people here in my hometown so they would not have to buy a separate wireless router and would have a device that was officially supported by the FastAccess Help Desk.
I'm going to have to go through my records and see who it was that I did this for and call them up to see if the got rebated or not.
I told these fellows to check both reward centers and their emails from AT&T Southeast/BellSouth to make sure that they would get their reward and I have not heard anything back from them saying that they had or had not received the rebate.
Some of these people don't pay close attention to their bills and probably would not have noticed one way or another especially since it was just $10.00 and that would be easy to overlook.
I know these fellows don't look very close because I have caught billing mistakes and third party billers screwing them over before and had the billing mistakes corrected and had the third party billers refund their money then got the phone company to block third party billing on their account for them.
A lot of these fellows probably would not even call me up and tell me that they did not get a rebate because they were having so much problems with their DSL losing sync and their computers running bad and others problems that they could never get anyone to fix until they got me to come over a check everything out and get it fixed up for them that they would never think to call me up a fuss over $10.00 per month for ten months to get a nice Wireless Gateway. These fellows were so happy to finally get their problems fixed, plus I helped them get some of those bundles to save them money on their bills that they would not bother a fellow over something like this.
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I'm starting to feel bad now.
Did anyone that was an existing FastAccess DSL Xtreme 3.0 or FastAccess DSL Xtreme 6.0 customer upgrade online to the FREE Home Networking and get a Home Networking Wireless Gateway for $100.00 and then get a rebate for it on their phone bill to make it FREE?
I'm confused about the wording on the ordering page where you upgrade to the FREE Home Networking with a $100.00 Wireless Gateway FREE after rebate for online orders only.
Does anyone know the answer to this thing that puzzles me? |
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Drex
Beer..It's What's For Dinner
Premium
join:2000-02-24
La Place, LA | I got a $20 upgrade rebate. The check actually came pretty quick as I've already cashed it.
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I gave up drinking and eating bad food. And in 14 days, I had lost 2 weeks. |
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tezt
@funtimeoffers.com
| reply to Airwolf7
I believe existing DSL Xtreme 3.0 & 6.0 customers with the free HN account & order the wireless gateway online will not get the 100$ rebate. This also includes existing DSL Lite & Ultra customers with the HN plan.
Only DSL Lite & Ultra customers (with or without the HN plan) who upgrade to the DSL Xtreme 3.0/6.0 service will get the 100$ rebate. Oh yeah even new cutomers opting for the 3.0/6.0 service. I'm not sure about new customers who wants the Lite/Ultra plus HN who orders the wireless modem online. By the way Xtreme 3.0/6.0 has the free HN service included. |
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