fiestaware
join:2008-01-07
 ·Bell Sympatico
·Acanac
| reply to Acanac Inc
Re: Acanac Inc.
The discussion that you initiated was over your requests for personal information - not how that information was to be delivered.
*cough**ahem* What were you saying again?
Back on-topic:
said by Acanac Inc  :You are free to have your own opinion... Am I? Thanks. Here it is then, in brief:
If it wasn't for your pathetic service/support, your disingenuous, obstinate, uncontrite remarks on this board would be your company's greatest liability.
It has been suggested elsewhere that you guys should stop posting on here, since you generate such negative PR for yourselves. But I tend to think of that as a good reason why you should continue. Keep on exacerbating!
Your company benefits from Rogers' and Bell's unwitting refugees, but those same customers will absolutely pine for the old days should their accounts ever need attention at Acanac.
In fact, I think I found a graph of your customer retention rate.
It looks like this---> \ |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
3 edits | It looks like in that specific post I did request contact information. Right on the next page on the same thread I state the following
"If you need a 30 day test account please just send me a PM. At this moment all request have been sent logins. If you have not received yours please send me a PM."
»Acanac Free Trial
Lets also not forgot that on the other threads no contact information was requested.
I am sorry to also disappoint you on the attrition rates. Referrals are also making up the majority of all new orders now. I guess we must be doing something right. |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| said by Acanac Inc :... the user is not required to even submit any contact information what's so ever. said by Acanac Inc :It looks like in that specific post I did request contact information. Huh.
Again, since you refuse to address the important points in my review, I'll insist:
said by Acanac Inc :None of our employees will personally hang up on a client. If it does end up happening they wont be working for Acanac for long. What happened to the employee who spoke to me in the manner described above? Also, what happened in these cases? |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | All calls are recorded. Please provide me with the phone number you called from and I will check it right away.
Once again please PM the phone number you called from and the time frame. At least specify the day.
Best Regards,
Paul
www.acanac.ca |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| You are already in possession of that information.
Why was nothing done when I brought this to your attention nearly three months ago (here) ?
Why was nothing done when this review was initially posted?
How many licks does it take to get to the center of an Acanac? |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
3 edits | I am sorry, but I don't remember dealing with you on this issue. Please keep mind that I answer over a hundred emails and PM's each and every day. I am only one person and can not get to everything. I am willing to look into it, but I do need the phone number you called from. I also need the time frame to narrow it down.
Best Regards,
Paul
www.acanac.ca |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
1 edit | 'Pay no attention to that man behind the curtain!'
said by Acanac Inc :I am only one person and can not get to anything. |
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ab_
@nrc.ca | reply to Acanac Inc
Re: Acanac Inc.
I am wondering how thing got solved with "fiestaware"? Have he/she provided the phone number he/she have called from to acanac customer service, etc? He continues swearing.. Why? |
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fiestaware
join:2008-01-07
·Bell Sympatico
·Acanac
| Dear Acanacnonymous:
Acanac failed to respond to their technical issues and (more importantly) has failed to respond to their customer service issues. It doesn't really matter to me because 'thing got solved' when I chose a better provider; there's little that Acanac could do at this point to change that fact. Conveniently enough, they've made no effort.
Now, who is swearing? |
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