tekguy
Go Mountaineers
join:2002-07-28
Charmco, WV
| Charging Me To Pickup Equipment?
I bought a cable modem yesterday because I was tired of the $5 per month raping that suddenlink was charging me to lease an old surboard 4101 modem.
I called and got the new one provisioned today, everything worked out, and it synced up right away. Then, I was told that I would be charged $9.99 for someone to come and pick up the modem, or I could turn it in myself. Unfortunately, the nearest office is in Beckley WV, and I live roughly 40 miles from that office.
So no matter which I go about it, either allowing them to come pick it up, or turning it in myself, I am out $10. And I was told that until I turned it in, I would continue to be charged the $5.00 rental fee.
Is suddenlink broke? Why do they feel the need to charge this to their customers when their trucks drive back and forth in front of my house a few times each day?
A little over a month ago I dropped my cable TV service because I just couldn't keep reading about DirecTv and the plethora of HD channels they have. I made the switch to DirecTv, and subscribed to their premiere package along with DVR and HD service. If there was an alternate ISP here, (aside from dial-up), I would make the switch in a heartbeat...especially now.
/rant.
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»www.bloggingwv.com |
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JBrown07
join:2007-11-26
Wayne, WV | They do that with everyone. They did it to me and I live in Wayne, WV. |
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SteveP75904
join:2008-03-29
Lufkin, TX
 ·Suddenlink
| reply to tekguy
Give the modem to someone in a SL truck, they will get 8 bucks commission for turning in the modem so they will be glad to take it off your hands. You could always mail it in.
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A government large enough to provide you with everything, is also large enough to take everything away. |
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tekguy
Go Mountaineers
join:2002-07-28
Charmco, WV | That is my plan.  |
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