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Bisk
join:2008-04-06
Maxie, VA
|  4pm - 12am traffic shaping problem list
I am starting this thread to act as a list of users that are experiencing the 4pm-12am traffic shaping / bandwidth throttling issue. Please do not post in this topic for other problems, general slowness, or discussion of the problem. I hope this will become a place where we can direct entities of importance (bbb, consumer protection, etc.) for a data set that they may use. One could also infer how widespread this problem is.
If you are experiencing this issue and wish, could you please post a single post such as this
Date when First noticed problem
Plan that you are subscribed to
when you signed up
your modem type
your satellite
frequency
and a few of your speed test results, especially the huge change ones at the 4 and 12 marks.
I will go first
Date: January 29th, 05:18PM
Plan: Pro plan
User Since: August 07
Modem: dw7000S
Satellite: 74West
Frequency: 1250
Tests:
February 14th, 11:35PM - 66/36 kbps
February 15th, 12:15AM - 860/192 kbps
April 1st, 05:59PM - 49/36 kbps
April 1st, 11:53PM - 79/39 kbps
April 2nd, 12:03AM - 468/189 kbps
April 2nd, 03:44PM - 463/115 kbps
April 2nd, 04:13PM - 63/38 kbps
April 3rd, 11:36PM - 60/68 kbps
April 3rd, 11:58PM - 69/40 kbps
April 4th, 12:03AM - 406/193 kbps
April 4th, 12:05AM - 588/195 kbps
Thanks Everyone | |
Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:  
 ·HughesNet Satellit..
| It appears that this is your first post and you've taken a big step towards credibility by not posting anonymously.
But I have to ask, what steps have you taken to try and resolve your speed issues?
I would be the last to argue that these issues don't exist, but one of the first, from experience, that addressed properly, Hughes will remedy these issues.
I would assume you've been lurking to post such a clear, non ranting post as you have. But by lurking, which I have no problem with, I did it about one year before joining myself, that you might have noticed that the jury is still out on whether this is traffic shaping or congestion.
Oh, and I almost forgot, welcome to the HughesNet forum.
--
I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer
| |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
edit:
April 6th, @11:40PM
| reply to Bisk
1. Not counting an occasional few minutes during very heavy rain, my connection is working just fine, 24/7
2. ProPlus
3. about 8 years ago
4. DW3000>DW4000>HN7000S
5. G4R (99)
6. 1250H
7. Test History for Site ID: 'xXxxxxxx'
April 6th, 11:35PM - 1179/186 kbps
April 6th, 11:33PM - 1065/175 kbps
April 4th, 02:05PM - 994/126 kbps
April 4th, 02:04PM - 727/92 kbps
March 18th, 09:40AM - 1206/169 kbps
March 18th, 09:38AM - 1214/190 kbps
March 11th, 03:47PM - 1105/150 kbps
March 11th, 03:46PM - 1110/173 kbps
February 29th, 08:56AM - 1083/187 kbps
February 29th, 08:55AM - 1000/182 kbps
February 3rd, 03:18PM - 1151/194 kbps
February 3rd, 03:16PM - 1193/194 kbps
January 30th, 12:49PM - 984/128 kbps
January 30th, 12:48PM - 769/153 kbps
January 16th, 08:19AM - 1179/138 kbps
January 16th, 08:18AM - 1005/144 kbps
And I didn't cherry pick the best ones either. This is a copy cut and paste of every speed test I've done since January 16th. There aren't very many - because I've no reason to do it for myself. I only test when others like yourself need to see that not everybody shares your pain.
Bottom line; I don't see now - nor have I ever seen - any suggestion that the performance of my connection is affected in any way by "traffic shaping"
//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5 | |
absence
@direcpc.com
| said by grohgreg  :1. Not counting an occasional few minutes during very heavy rain, my connection is working just fine, 24/7 2. ProPlus 3. about 8 years ago 4. DW3000>DW4000>HN7000S 5. G4R (99) 6. 1250H 7. Test History for Site ID: 'xXxxxxxx' April 6th, 11:35PM - 1179/186 kbps April 6th, 11:33PM - 1065/175 kbps April 4th, 02:05PM - 994/126 kbps April 4th, 02:04PM - 727/92 kbps March 18th, 09:40AM - 1206/169 kbps March 18th, 09:38AM - 1214/190 kbps March 11th, 03:47PM - 1105/150 kbps March 11th, 03:46PM - 1110/173 kbps February 29th, 08:56AM - 1083/187 kbps February 29th, 08:55AM - 1000/182 kbps February 3rd, 03:18PM - 1151/194 kbps February 3rd, 03:16PM - 1193/194 kbps January 30th, 12:49PM - 984/128 kbps January 30th, 12:48PM - 769/153 kbps January 16th, 08:19AM - 1179/138 kbps January 16th, 08:18AM - 1005/144 kbps And I didn't cherry pick the best ones either. This is a copy cut and paste of every speed test I've done since January 16th. There aren't very many - because I've no reason to do it for myself. I only test when others like yourself need to see that not everybody shares your pain. Bottom line; I don't see now - nor have I ever seen - any suggestion that the performance of my connection is affected in any way by "traffic shaping" //greg// This test history is meaningless as there is a complete absence of test results between 4 pm and 11 pm. | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
edit:
April 7th, @09:51AM
| said by absence :
This test history is meaningless as there is a complete absence of test results between 4 pm and 11 pm. Do you understand time zones ?
Even if you do - and considering that my speed tests generally coincide with dubious complaints about throughput (or traffic shaping) - I believe you just made my point.
Consider also that I mentioned cherry-picking. Rejecting input that doesn't conform to a preconceived notion - fits that category perfectly.
//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5 | |
gilberca
join:2001-04-15
Darlington, MD
| reply to Bisk
I have been experiencing poor browsing performance from about 3:30PM-11:59PM M-F consistantly since March 11. I placed 4 service calls to tech support for this issue and as of 3/31 when I spoke with tier3 tech support the issue remains unresolved. The tier3 tech I spoke with told me that 91W is maxed out with subscribers. No new subscribers will be added to the satellite. Moreover, no existing subscriber to 91W can even change thier plan without a dish repoint to another satellite. No estimate when I will see any improvement to this situation.
I have noticed that during the slow browsing periods, the HN7000S will have its flow control enabled. I suspect that this function is being manipulated in a effort to reduce congestion with the undesirable effect of severly limiting bandwidth.
I've been a hughesnet subscriber since 2004
Pro Plan
HN7000S Modem
91W
1410 Transponder
April 6th, 10:41PM - 417/119 kbps
April 5th, 06:25PM - 789/187 kbps
April 4th, 05:17PM - 613/145 kbps
April 4th, 05:14PM - 370/176 kbps
April 3rd, 11:26PM - 634/126 kbps
April 3rd, 11:24PM - 564/70 kbps
April 3rd, 08:55PM - 168/119 kbps
April 3rd, 09:00AM - 818/195 kbps
April 3rd, 08:58AM - 850/127 kbps
April 1st, 09:10AM - 844/163 kbps
April 1st, 08:51AM - 447/104 kbps
April 1st, 08:48AM - 772/137 kbps
March 31st, 10:48PM - 251/23 kbps
March 31st, 05:13PM - 257/69 kbps
March 31st, 05:10PM - 337/53 kbps
March 31st, 09:43AM - 839/195 kbps
March 31st, 09:33AM - 820/130 kbps
March 31st, 09:00AM - 819/146 kbps
March 31st, 08:30AM - 870/195 kbps
March 31st, 08:10AM - 877/195 kbps
March 31st, 08:08AM - 879/196 kbps
March 31st, 12:09AM - 745/113 kbps
March 31st, 12:07AM - 796/188 kbps
March 31st, 12:05AM - 595/151 kbps
March 30th, 09:39PM - 67/25 kbps
March 30th, 09:38PM - 76/27 kbps
March 30th, 09:28PM - 108/36 kbps
March 30th, 09:27PM - 94/59 kbps
March 30th, 05:32PM - 199/109 kbps
March 30th, 05:16PM - 221/72 kbps
March 30th, 05:14PM - 220/67 kbps
March 29th, 09:11AM - 785/176 kbps
March 28th, 08:13PM - 229/55 kbps
March 28th, 01:02AM - 863/195 kbps
March 27th, 08:44PM - 244/55 kbps
March 27th, 08:41PM - 243/136 kbps
March 27th, 11:26AM - 851/187 kbps
March 26th, 11:50PM - 511/74 kbps
March 25th, 07:35AM - 875/193 kbps
March 24th, 07:30PM - 193/116 kbps
March 24th, 07:07PM - 153/62 kbps
March 24th, 07:03PM - 119/39 kbps
March 24th, 06:36PM - 189/37 kbps
March 20th, 03:13PM - 844/193 kbps
March 20th, 11:13AM - 876/159 kbps
March 20th, 09:56AM - 870/167 kbps
March 20th, 09:53AM - 870/159 kbps
March 19th, 03:31PM - 302/140 kbps
March 19th, 03:05PM - 432/185 kbps
March 19th, 02:32PM - 361/127 kbps
March 19th, 02:30PM - 394/144 kbps
March 17th, 02:44PM - 820/158 kbps
March 17th, 11:27AM - 875/147 kbps
March 17th, 11:26AM - 875/150 kbps
March 16th, 05:01PM - 302/127 kbps
March 16th, 04:58PM - 358/95 kbps
March 16th, 04:18PM - 427/100 kbps
March 16th, 04:16PM - 435/110 kbps
March 16th, 11:03AM - 680/68 kbps
March 16th, 11:02AM - 806/74 kbps
March 15th, 08:43AM - 879/146 kbps
March 15th, 08:36AM - 822/165 kbps
March 14th, 03:23PM - 855/116 kbps
March 14th, 12:15PM - 768/110 kbps
March 14th, 08:30AM - 874/188 kbps
March 14th, 05:52AM - 868/191 kbps
March 14th, 05:50AM - 782/193 kbps
March 13th, 11:22PM - 105/25 kbps
March 13th, 11:21PM - 109/38 kbps
March 13th, 10:14PM - 87/34 kbps
March 13th, 08:15PM - 67/36 kbps
March 13th, 08:14PM - 68/32 kbps
March 11th, 11:58PM - 273/142 kbps
--
DW7000 G11 1410Mhz XPPro | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
edit:
April 7th, @08:51AM
| said by gilberca :I have been experiencing poor browsing performance from about 3:30PM-11:59PM ... The tier3 tech I spoke with told me that 91W is maxed out with subscribers. Thank you Gil. That's positive reinforcement that the problem is simply one of selective over-subscription. Four to midnight approximates the peak internet usage period. Too many people trying to share shared bandwidth. There is no nefarious traffic shaping conspiracy.
//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5 | |
MonstaDriva
join:2007-09-02
edit:
April 7th, @10:45PM
| reply to grohgreg
87 west 1270
Greg , your test really don't show a single result from the affected times . The test results reflect hughesnets eastern time zone and not your own . I know this for a fact . You need test results for after 4pm and before 12 am est . But even if yours is ok , I am scientific enough to know some of us DOOO have a problem that has nothing to do with normal congestion . I'd be very happy to have my old normal congestion problems back . At least then I had a fighting chance .
These problems begin at exactly the stroke of 4 pm and end at exactly 12am and remain constant throughout the period and do support the nefarious charge of shaping or taking away whatever you wanna call it .
On another note after I got nowhere with hughesnet tecj support and they got thru running their diagnostics my good speeds during unaffected times now peak at only around 700 for the first time ever since I've owned this system . I have always gotten mid 800's until that fateful phonecall .
April 7th, 08:36AM - 702/60 kbps
April 7th, 08:34AM - 694/58 kbps
April 7th, 08:08AM - 712/129 kbps
April 7th, 08:05AM - 720/131 kbps
April 6th, 11:58PM - 70/23 kbps
April 6th, 09:37PM - 66/17 kbps
April 6th, 05:24PM - 65/37 kbps
April 6th, 02:53AM - 711/166 kbps
April 5th, 01:31AM - 830/186 kbps
April 4th, 09:23PM - 62/67 kbps
April 4th, 08:04PM - 69/53 kbps
April 4th, 04:35PM - 77/31 kbps
April 4th, 04:23PM - 76/75 kbps
April 4th, 04:02PM - 82/33 kbps
April 4th, 03:48PM - 806/29 kbps
April 4th, 12:59PM - 863/72 kbps
April 4th, 10:55AM - 869/93 kbps
April 4th, 08:23AM - 865/94 kbps
April 4th, 01:00AM - 871/94 kbps
April 4th, 12:10AM - 867/79 kbps
April 3rd, 09:23PM - 65/34 kbps
April 3rd, 09:21PM - 72/35 kbps
April 3rd, 09:19PM - 66/63 kbps
April 3rd, 08:38PM - 64/12 kbps
April 3rd, 07:45PM - 70/29 kbps
April 3rd, 07:01PM - 71/44 kbps
April 3rd, 06:27PM - 66/37 kbps
April 3rd, 05:50PM - 66/66 kbps
April 3rd, 04:41PM - 66/54 kbps
April 3rd, 04:18PM - 76/48 kbps
April 3rd, 04:10PM - 80/49 kbps
April 3rd, 03:33PM - 671/39 kbps
April 3rd, 02:45PM - 839/78 kbps
April 3rd, 01:37PM - 833/60 kbps
April 3rd, 11:42AM - 832/53 kbps
April 3rd, 10:27AM - 824/78 kbps
April 3rd, 10:25AM - 831/63 kbps
April 3rd, 08:05AM - 827/145 kbps
April 3rd, 12:27AM - 835/181 kbps
April 3rd, 12:25AM - 838/133 kbps
April 2nd, 11:57PM - 67/42 kbps
April 2nd, 11:28PM - 69/68 kbps
April 2nd, 10:56PM - 70/61 kbps
April 2nd, 09:24PM - 64/27 kbps
April 2nd, 08:41PM - 70/34 kbps
April 2nd, 07:53PM - 66/29 kbps
April 2nd, 07:17PM - 65/49 kbps
April 2nd, 07:01PM - 16/29 kbps
April 2nd, 06:47PM - 65/38 kbps
April 2nd, 06:42PM - 66/71 kbps
April 2nd, 05:49PM - 56/60 kbps
April 2nd, 05:47PM - 39/28 kbps
April 2nd, 04:29PM - 79/65 kbps
April 2nd, 04:28PM - 84/58 kbps
April 2nd, 07:28AM - 836/176 kbps
April 1st, 07:27PM - 65/23 kbps
April 1st, 07:12PM - 20/38 kbps
April 1st, 05:14PM - 21/34 kbps
April 1st, 03:45AM - 261/111 kbps
March 30th, 01:48AM - 830/148 kbps
March 28th, 06:59AM - 839/189 kbps
March 27th, 10:51PM - 70/33 kbps
March 27th, 09:41PM - 65/12 kbps
March 27th, 08:18PM - 45/71 kbps
March 27th, 03:05PM - 815/54 kbps
March 25th, 06:22PM - 61/25 kbps
March 25th, 05:03PM - 65/40 kbps
March 15th, 09:28AM - 818/170 kbps | |
Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:
·HughesNet Satellit..
| Re: 4pm - 12am traffic shaping problem list
Have even so much as called Executive Customer Care with well documented issues? Have you explained that level four has basically told you they can't help you?
I see a ton of complaining here but seldom do I see people see past their anger about their complaints enough to take effective actions to resolve them.
I am in 100% agreement that it's a horrible business practice on Hughes's part to subject their customers to this, but it is what it is.
--
I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer
| |
tori
@1dial.com
| reply to gilberca
Re: 4pm - 12am traffic shaping problem list
said by gilberca :The tier3 tech I spoke with told me that 91W is maxed out with subscribers. No new subscribers will be added to the satellite. Moreover, no existing subscriber to 91W can even change thier plan without a dish repoint to another satellite. I don't think your tech was right, since last week I upgraded (sort of) from my DW3000 that is on 91w (I did not cancel my old service)to a HN7000S and my installer was told that he had to put my new dish on 91w. It took several phone calls to Hughes and at least an hour of trying to lock onto 91w unsuccessfully before they relented to a new satellite for my new dish. | |
Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:
·HughesNet Satellit..
edit:
April 7th, @06:27PM
| reply to Anon
I did not participate in that thread. I'd also like to ask where Karl mentioned traffic shaping in that article.
I would like to point out that neither Greg nor myself are trying argue or "have the last word" What we are doing is trying to use our more than six month history of looking into and helping solve others issues with Hughes for no other reason than we've each found some effective ways of doing so. Greg, with his long history of two way satellite communications on the technical side, and I with my experience at getting Hughes support to work for me and others.
It seems your lack of ability to accept any explanation other than traffic shaping might be rooted in your inability to understand that traffic shaping would affect 100% of the users on whatever given satellite it was being practiced on and that just isn't happening.
I would ask you to point out to me where the traffic shaping is in this 6:24 pm speed test.
I wish you success in resolving your speed issues.
--
I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer
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