4pm - 12am traffic shaping problem list Page 3

Author	All Replies
Gettingout	reply to Bisk Re: 4pm - 12am traffic shaping problem list I appreciate any information or suggestions that are useful but with regard to the 4 pm to midnight speed reduction most of them do not apply. This is not a customer modem, dish, setup, etc, problem. Do not compare this problem to that of the normal slow down at peak times. This is not about people being unhappy because the system got a little slow in the evening. During my 4 years with DirecWay/Hughesnet I’ve had slowdowns but understood that this was normal and never complained. This is different. I’m not sure that the people who have not experienced this problem even understand what we who have are talking about. This is not about seeing the download speed between 4 pm and midnight vary from a normal of perhaps 600-700 kbps (Home plan) or 800-1000 (Pro plan) to values of 400 or 300 or even 200. This is an entire 8 hours of 65-100 kbps, normally on the lower end, day after day. This is equivalent to DirecTV allowing you to view only 10 channels during that time period and then being told there is nothing they can do about it. I hope dmp has continued success with the changes but my experience and that of others would indicate it is short lived. Here’s to hoping you beat the odds!!!! I hope tomorrow the problem goes away. I hope several months from now I can once again praise Hughesnet and suggest the system to friends. But until that happens, if it happens, we need to keep looking for options and making our situation well known. If we don’t squeak we don’t get greased. Corporate Headquarters HNS 111717 Exploration Lane Germantown, MD 20876 Attn: Pradman P. Kaul, CEO Corporate Headquarters HNS 111717 Exploration Lane Germantown, MD 20876 Attn: Grant Barber, CFO Corporate Headquarters HNS 111717 Exploration Lane Germantown, MD 20876 Attn: T. Paul Gaske, GM
	to forum · permalink · 2008-04-11 11:17:59 · (locked)
Vtblues if you can't get out of it, get in to it Premium join:2006-05-29 Brookfield, VT clubs: ·Verizon Wireless B.. ·HughesNet Satellit..	reply to Gettingout Re: 4pm - 12am traffic shaping problem list Gettingout, I've had two separate time periods when my downloads were less than 100Kbs and one lengthy time when all Hughes could provide me was dial up. Nobody is comparing these problems to normal peak hour slowdowns that I've encountered except for one Hughes level 4 tech who ran out of bs excuses with me and gave me the "speeds are not guaranteed" line. -- I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer
	to forum · permalink · · 2008-04-11 15:49:24 · (locked)
MonstaDriva join:2007-09-02 1 edit	reply to Bisk I think this tells the tale when its every single day . I called ECC and they said they would check into it although they pretend they don't know anything about it . April 11th, 04:00PM - 81/36 kbps April 11th, 03:58PM - 694/72 kbps April 11th, 03:10PM - 710/30 kbps Tonight at 12 am on the dot of course it will go back to normal and then tomorrow at 4 pm same eact thing . I never complained about regular congestion either . I wish I could get regular old congestion back but this is like an 8 hour fap everyday and its misleading because the max speed I can download from any server anywhere is 6k and it never fluctuates up or down from that over 1k . I sure hope they do whats right .
	to forum · permalink · · 2008-04-11 16:10:04 · (locked)
K1DEU 160 ft Rohn 45g Tower Premium join:2007-10-30 Stamford, VT 4 edits	reply to Bisk Re: 4pm - 12am traffic shaping/limiting problem list A little background First Back in the 9 to 16 foot "C" Band Dish days a few early higher frequency, smaller dish Ku Band systems started appearing. Canadian TV was there unscrambled. LNA/LNB GasFET temperatures were coming down (the necessary receive ingredient to get a signal in the white noise)and becoming affordable to we little consumers! Not that it matters, but I was the Only Dealer, Installer for DirecPC (Hughes) in Vermont in the Early "One Way" (telephone modem to Maryland uplink days. We would install a IF Block receiver/modem internally on a ISA Card Bus on the customers Computer Mother Board. No PCI or USB yet! Yes, and Hughes gave me a free Store/Show room satellite account for several years. In these days there was no FAP policy and only one Transponder on one satellite ! Also I and other Volunteers worked (without pay) directly with Hughes Software Design Engineers on many projects, including a Hughes Binary (newsgroups) Server to reduce congestion. In the early days on the one and only 6 MHz Transponder one could easily Experence Dl's of 4-6 Thousand BPS day or night Downloading a big file from MS was something to witness! Eventually population started to reduce the Max Dl speed and with new management the word came down to software design to implement a per person download maximum limiting program. They had many problems but finally got it working. It was interesting to watch for the first several small hits would slide through un-throttled, but then the speed would quickly drop down and vary a bit until it settled in with a new slow average. Joining back with Hughes recently with my used 2nd hand purchased on E-Bay (no contract) system last summer has been interesting but very frustrating, sometimes. Most was reasonable until somewhere around 3 +- weeks ago when I noticed that I was on permanent max capping/limiting from my average of 150 down to about 35 between exactly 4PM and Midnight! Yes I see a little congestion in the early afternoon but its short lived and not worth mentioning. I FAPPed myself many times several months ago and enjoyed watching their FAP software at work! Their modern version is faster, quickly limiting after the first hit. Yep, I could see one normal hit at 150 Thousand quickly followed by a slow averaging of 5 seconds to about 35, much slower than my telephone dial up modem. Its very interesting that Hughes is selectively using limiting software similar to their FAP software on myself and many others (but not all !) between 4 PM and Midnight. In my line of non-profit work I must occasionally monitor our US house of Reps and Senate on CSPAN 1,2 or 3. The limited 4PM to Midnight bandwidth has occasional, disrupting connectivity problems when normal connectivity packet losses mount. I think Hughes at least tried to allow us CSPAN and U-Tube small bandwidths but it only works when connectivity is reasonable. That's not the way the unstable internet works ! With out a close afternoon/evening limit I could easily monitor CSPAN during poor connectivity periods ! The streaming could recover ! This will be my bottom line to separate from Hughes... Best regards John Shaw, Please Relax and use your insight from Heaven to feel and confirm the problem! Good olde Hughes(sadly, mislead and Lie Policy)is forcing me to www.Millenicom.com EVDO Rev A, shortly. Hughes sadly has enough(but not all) very strange pompous/arrogant management that concludes we are mostly stupid and we can easily be snowed in the Summer. No more satellite work, ever again, with/for Hughes from Shaw Communications, Stamford, in Vermont or Massachusetts. It must be interesting where their bandwidth goes in the evening? Maybe caching their own new bird and also a few out side customers ? -- HN7000s Small Off \|.98 \| 2watt \| house wall mount\| G16 V-TX\| 1210 \|RSS 94 \|Ubuntu 7.10 OS\|www.spiritualpeaceproject.com
	to forum · permalink · · 2008-04-11 22:58:55 · (locked)
K1DEU 160 ft Rohn 45g Tower Premium join:2007-10-30 Stamford, VT	reply to Bisk Re: 4pm - 12am traffic shaping problem list [Apr 12 2008 7:22:35 AM] Welcome to our chat customer support . [Apr 12 2008 7:22:38 AM] John, you have been connected to Dana Dana(Apr 12 2008 7:22:48 AM): John, welcome to HughesNet Technical Support. You are chatting with Dana. John(Apr 12 2008 7:23:24 AM): Hi Dana Dana(Apr 12 2008 7:23:47 AM): Hello, John. Dana(Apr 12 2008 7:23:54 AM): John, how may I assist you today? John(Apr 12 2008 7:24:25 AM): I will try pasting my comments again. It may be too large Dana(Apr 12 2008 7:24:36 AM): Alright. John(Apr 12 2008 7:26:18 AM): reply to Bisk Re: 4pm - 12am traffic shaping/limiting problem list A little background First Back in the 9 to 16 foot "C" Band Dish days a few early higher frequency, smaller dish Ku Band systems started appearing. Canadian TV was there unscrambled. LNA/LNB GasFET temperatures were coming down (the necessary receive ingredient to get a signal in the white noise)and becoming affordable to we little consumers! Not that it matters, but I was the Only Dealer, Installer for DirecPC (Hughes) in Vermont in the Early "One Way" (telephone modem to Maryland uplink days. We would install a IF Block receiver/modem internally on a ISA Card Bus on the customers Computer Mother Board. No PCI or USB yet! Yes, and Hughes gave me a free Store/Show room satellite account for several years. In these days there was no FAP policy and only one Transponder on one satellite ! Also I and other Volunteers worked (without pay) directly with Hughes Software Design Engineers on many projects, including a Hughes Binary (newsgroups) Server to reduce congestion. In the early days on the one and only 6 MHz Transponder one could easily Experence Dl's of 4-6 Thousand BPS day or night Downloading a big file from MS was something to witness! Eventually population started to reduce the Max Dl speed and with new management the word came down to software design to implement a per person download maximum limiting program. They had many problems but finally got it working. It was interesting to watch for the first several small hits would slide through un-throttled, but then the speed would quickly drop down and vary a bit until it settled in with a new slow average. Joining back with Hughes recently with my used 2nd hand purchased on E-Bay (no contract) system last summer has been interesting but very frustrating, sometimes. Most was reasonable until somewhere around 3 +- weeks ago when I noticed that I was on permanent max capping/limiting from my average of 150 down to about 35 between exactly 4PM and Midnight! Yes I see a little congestion in the early afternoon but its short lived and not worth mentioning. I FAPPed myself many times several months ago and enjoyed watching their FAP software at work! Their modern version is faster, quickly limiting after the first hit. Yep, I could see one normal hit at 150 Thousand quickly followed by a slow averaging of 5 seconds to about 35, much slower than my telephone dial up modem. Its very interesting that Hughes is selectively using limiting software similar to their FAP software on myself and many others (but not all !) between 4 PM and Midnight. In my line of non-profit work I must occasionally monitor our US house of Reps and Senate on CSPAN 1,2 or 3. The limited 4PM to Midnight bandwidth has occasional, disrupting connectivity problems when normal connectivity packet losses mount. I think Hughes at least tried to allow us CSPAN and U-Tube small bandwidths but it only works when connectivity is reasonable. That's not the way the unstable internet works ! With out a close afternoon/evening limit I could easily monitor CSPAN during poor connectivity periods ! The streaming could recover ! This will be my bottom line to separate from Hughes... Best regards John Shaw, Please Relax and use your insight from Heaven to feel and confirm the problem! Good olde Hughes(sadly, mislead and Lie Policy)is forcing me to www.Millenicom.com EVDO Rev A, shortly. Hughes sadly has enough(but not all) very strange pompous/arrogant management that concludes we are mostly stupid and we can easily be snowed in the Summer. No more satellite work, ever again, with/for Hughes from Shaw Communications, Stamford, in Vermont or Massachusetts. It must be interesting where their bandwidth goes in the evening? Maybe caching their own new bird and also a few out side customers ? -- HN7000s Small Off \|.98 \| 2watt \| house wall mount\| G16 V-TX\| 1210 \|RSS 94 \|Ubuntu 7.10 OS\|www.spiritualpeaceproject.com Dana(Apr 12 2008 7:26:46 AM): Give me some time. John(Apr 12 2008 7:28:07 AM): Of Course and the BBS where I sadly posted this is at top Dana(Apr 12 2008 7:29:33 AM): When I checked your modem, I found that you are using business edition plan. John(Apr 12 2008 7:30:42 AM): $100 per month with no static IP Dana(Apr 12 2008 7:31:38 AM): Please be aware that we do not wish to leave the issue unresolved. Dana(Apr 12 2008 7:31:41 AM): You are one of our valued Small Office Business Internet customers; we have a special technical support department for you. Dana(Apr 12 2008 7:31:45 AM): As such, I would suggest you to contact them, as they would be in a better position to assist you in this issue. Dana(Apr 12 2008 7:32:33 AM): You can contact them on the Phone Support 1-866-347-3292 and choose the following option in the IVR respectively Dana(Apr 12 2008 7:32:39 AM): Choose (1 >> 3 >> 2>> 3) for Small Office/ Business Internet. They will be available 24/7 John(Apr 12 2008 7:34:34 AM): Thousands of non business accounts are experencing this problem, and are informed. Dana(Apr 12 2008 7:35:07 AM): Since you are business account holder, I cannot comment on your issue. Dana(Apr 12 2008 7:35:17 AM): I regret the inconvenience caused to you. John(Apr 12 2008 7:35:48 AM): The regret is mutual ! Dana(Apr 12 2008 7:36:46 AM): I am glad you contacted us today, but I wish I could have been more helpful. John(Apr 12 2008 7:38:41 AM): Sadly, I am not going to read my BBS letter to someone on the phone. I am sure it will be fruitless and at great time lost. Your management and lower at least understand what is transpiring. Dana(Apr 12 2008 7:39:21 AM): I can understand how frustrating it can get. Dana(Apr 12 2008 7:39:23 AM): I would have felt the same if I were in your place. John(Apr 12 2008 7:39:24 AM): Do you have chat for Business customers ? Dana(Apr 12 2008 7:39:44 AM): No, unfortunately, they done have a chat support. John(Apr 12 2008 7:40:35 AM): Pass my regards to Summer. Dana(Apr 12 2008 7:41:27 AM): I will, thank you. Dana(Apr 12 2008 7:41:59 AM): Is there any thing else that I may assist you with? John(Apr 12 2008 7:42:02 AM): And my complaint to management about no way to record our discussions when we pay more for a business account ! Dana(Apr 12 2008 7:42:37 AM): I will add everything to your. John(Apr 12 2008 7:42:44 AM): Grrr. Thanks Dana John(Apr 12 2008 7:43:11 AM): Our non-profit Healing site John(Apr 12 2008 7:43:48 AM): »www.spiritualpeaceproject.com Dana(Apr 12 2008 7:46:03 AM): Thank you. John(Apr 12 2008 7:46:11 AM): Love to all Including Management John Shaw Dana(Apr 12 2008 7:46:22 AM): Dana(Apr 12 2008 7:46:28 AM): Thank you for getting in touch with HughesNet Technical Support. I am glad I was able to assist you. To end this chat, please click on the 'End Chat' button. -- HN7000s Small Off \|.98 \| 2watt \| house wall mount\| G16 V-TX\| 1210 \|RSS 94 \|Ubuntu 7.10 OS\|www.spiritualpeaceproject.com
	to forum · permalink · · 2008-04-12 07:50:02 · (locked)
Gettingout	reply to Bisk Good news for me? After being plagued by the 4 pm to midnight 1/10 speed issue for almost 4 months, a bit more than a week ago it stopped. No modem changes, no re-pointing and no other hardware changes. I had even given up talking with or complaining to Hughes. In the non-peak hours my download speeds are now about 1mbps (Pro-Plan as measured at speedtest.net). During the evening hours the speed ranges from 200+ to 1m. 400-600 is common during that time but I’ve also seen 1m for most of the evening. I hope this is a sign of positive change, that this change is not short lived and that I’m not the only one seeing the difference. I also hope that Hughes hasn’t just decided they screwed me enough and it was time to share the pain and pick another lucky customer. I’m still looking for alternatives. I tried Sprint EVDO but could not get a signal. I’m in the Verizon coverage area but from what I’ve seen from demos in local Verizon outlets I’m not impress (100-300 kbps download in local stores vs 1m+ in city stores). It would be nice if Hughes was now on the right track so I didn’t have to start a new 2 year commitment with another provider but history is against it. I need to redo the roof and it would be nice if I didn’t have to deal with remounting the dish once I complete the roof job.
	to forum · permalink · 2008-04-22 11:07:20 · (locked)
grohgreg Dunno. Ask The Chief join:2001-07-05 Dawson Springs, KY	I don't suppose you noticed whether or not a gateway server change accompanied this resolution? If in doubt, check your reset logs //greg//
	to forum · permalink · · 2008-04-22 16:43:16 · (locked)
MonstaDriva join:2007-09-02 1 edit	reply to Gettingout yeah 8 days ago ECC had engineering take me off the list and it worked perfect on the original gateway , 850 down pretty much any time of the day . Then 2 days later for some reason they swapped my frequency and it was still fine , getting an average of 800/180 . I was barely seeing any congestion even during peak hours . Then yesterday boom , right back to the 4 pm until 12am phenomena . April 22nd, 04:01PM - 61/26 kbps April 22nd, 03:58PM - 837/89 kbps April 22nd, 03:54PM - 819/94 kbps April 22nd, 03:43PM - 824/91 kbps April 22nd, 12:33PM - 831/153 kbps April 22nd, 09:22AM - 847/191 kbps
	to forum · permalink · · 2008-04-22 18:52:47 · (locked)
slaver join:2006-07-23 Alma, WV	reply to Bisk April 12 Pro Plus February 2006 7000S 74 W 1130 I am not home at 4pm I have to work and cant stay up all night to use the fast speeds April 23rd, 12:02AM - 821/189 kbps April 22nd, 11:59PM - 42/36 kbps April 22nd, 11:33PM - 37/36 kbps April 22nd, 10:57PM - 33/39 kbps April 22nd, 10:24PM - 35/37 kbps April 22nd, 10:02PM - 47/33 kbps April 22nd, 09:35PM - 45/32 kbps April 22nd, 08:12PM - 36/28 kbps April 22nd, 08:10PM - 27/30 kbps monsta, i believe this ilegeal
	to forum · permalink · · 2008-04-23 00:07:46 · (locked)
MMS747 @direcpc.com	reply to Bisk April 23rd, 12:05AM - 695/123 kbps April 20th, 11:17PM - 80/59 kbps April 17th, 10:42PM - 73/40 kbps April 15th, 10:25PM - 69/41 kbps April 14th, 11:01PM - 80/69 kbps March 2nd, 09:40PM - 78/124 kbps March 2nd, 02:36PM - 701/122 kbps February 29th, 12:03AM - 696/122 kbps February 28th, 11:43PM - 79/123 kbps February 23rd, 09:14PM - 78/75 kbps February 22nd, 09:55PM - 81/53 kbps February 22nd, 02:26AM - 699/123 kbps February 21st, 09:15PM - 75/36 kbps February 20th, 01:08PM - 612/123 kbps February 20th, 01:03PM - 74/123 kbps February 6th, 02:07AM - 711/123 kbps February 1st, 09:13PM - 107/68 kbps January 31st, 10:08PM - 105/51 kbps January 30th, 01:21PM - 700/113 kbps January 28th, 08:59PM - 117/59 kbps January 27th, 09:13PM - 109/37 kbps January 26th, 10:30PM - 100/54 kbps ALL SPEED TESTS ARE CONFIRMED BY STREAMING PERFORMANCE. (Notice that the tests during the 4-12 period have gotten steadily worse since January.) I've been with Direcway/Hughes since 2002. I don't include information about my setup because I don't need to. I don't seek help from anyone for any technical issues I might experience. 100% of the "problems" I've had were at Hughes' end, not mine. I learned long ago that calling Hughes is a waste of time, and that if I just wait, the "problem" magically fixes itself without any "help" from Hughes. When it's on my end, believe me, I'll know. Just before the new year (08) I noticed a drop in performance between 4 and 12. I understand about bandwidth, but I also know there is more going on than just clogged bandwidth. That alone doesn't explain the well documented "flip switch" phenomenon. I've also had periods lasting a few weeks where performance has been normal 24 hours a day. But when the "flip switch" is in effect, it's so predictable that I adjust my Internet use accordingly. Those of you who haven't experienced this, good, count yourself lucky (like the guy who got free satellite service for years). But don't piss down my back and tell me it's raining.
	to forum · permalink · 2008-04-23 01:00:16 · (locked)
MonstaDriva join:2007-09-02 1 edit	your results during the 8 hour punishment period are better than my own as I never hardly get over the 70's down but it does hit an occaional 80 or 90 . I just got this . April 23rd, 07:35AM - 861/184 kbps I'mm come in here this afternoo at 3:57 set down and start a test at 3:58 and get the same results precisely as yesterday . its so predictable . I don't see how manipiulation like this can be legal . I kinda have a theory on why the ones of us on this list are on it and I'm gonna post soon to try to establish some common demoninators
	to forum · permalink · · 2008-04-23 07:44:55 · (locked)
DSL_Dreamer5 join:2005-05-11 Inyokern, CA	reply to Bisk For gosh sakes people PLEASE create sig lines, or at least post your sat and transponder. It's the only way to get a handle on what is happening to your service. There are too many birds, transponders, gateways and NOCs. Thank you. -- DW7000 PRO/Dynamic IP, G16, 1110, XP, Currently Proxy is ---> ON
	to forum · permalink · · 2008-04-23 14:32:10 · (locked)
MonstaDriva join:2007-09-02	already have , fyi it doesn't matter what transponder or sat your on with this issue because its already been determined its on a lot of the sats on several transponders and its not equipment or congestion related . Its a user related screw list on the hughesnet end .
	to forum · permalink · · 2008-04-23 16:54:36 · (locked)
slaver join:2006-07-23 Alma, WV	reply to Bisk April 24th, 12:06AM - 1131/182 kbps April 24th, 12:01AM - 931/184 kbps April 23rd, 11:58PM - 41/64 kbps April 23rd, 11:33PM - 40/40 kbps
	to forum · permalink · · 2008-04-24 00:09:58 · (locked)
grohgreg Dunno. Ask The Chief join:2001-07-05 Dawson Springs, KY	reply to MonstaDriva said by MonstaDriva : Its a user related screw list on the hughesnet end . Since you seem to be interested in collecting an otherwise inexplicable "selective victim list", perhaps you'd go one step farther and find out how many of them have P2P applications on their computers. Or streaming data, or anything bandwidth-intensive. If such a selective throttle physically exists, perhaps it's triggered only on accounts that have a demonstrated history of using some protocol(s) that Hughes frowns upon. That kind of bandwidth discipline is consistent with MY definition of (selective) traffic shaping. //greg// -- HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5
	to forum · permalink · · 2008-04-24 06:37:17 · (locked)
mooch No Booing Allowed join:2001-11-11 Johnstown, OH 1 edit	said by grohgreg : said by MonstaDriva : Its a user related screw list on the hughesnet end . Since you seem to be interested in collecting an otherwise inexplicable "selective victim list", perhaps you'd go one step farther and find out how many of them have P2P applications on their computers. Or streaming data, or anything bandwidth-intensive. If such a selective throttle physically exists, perhaps it's triggered only on accounts that have a demonstrated history of using some protocol(s) that Hughes frowns upon. That kind of bandwidth discipline is consistent with MY definition of (selective) traffic shaping. //greg// If a Hughesnet customer does use a P2P program but is not exceeding the FAP limit of their plan, do you think it would be ok for Hughesnet to use this type of traffic shaping on such a customer? -- ex Hughesnet customer - thank goodness!
	to forum · permalink · · 2008-04-24 09:44:14 · (locked)


Monday, 23-Nov 19:24:53	Terms of Use \| Privacy Policy \| Hosting by www.nac.net - DSL,Hosting & Co-lo \| feedback \| contact over 10 years online! © 1999-2009 dslreports.com. page compression OFF