gene32
join:2004-05-03
Reynoldsburg, OH
 ·ViaTalk
 ·WOW Internet and C..
| reply to corinthos
Re: How good is Wow with matching competitor deals?
It's been my experience that yes, WOW tries very hard to keep customers. I recently left them for Insight/RoadRunner's 15 meg service and WOW made me an incredible offer to stay but unless/until they match 15 megs, I won't switch back.
On the other hand, when I had Insight/RoadRunner a long time ago and said I was switching to WOW the only thing the CSR said was to make sure I dropped off the equipment or I'd get billed for it. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
·Comcast
·WOW Internet and C..
 ·VoiceEclipse
| Almost commical. For some reason, they think by offering me 120.00 services for what I'm paying CC now 72.00 for, then 99 next year, they can "win" me back. They are not serious trying to win anyone back at least in my area.  |
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irie27
@wideopenwest.com | reply to gene32
What kind of deal did WOW offer you? I'm thinking of switching unless they can lower my price quite a bit. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI | WOW offered me the "same" stuff for 120. Even if I was paying 100 for CC, it would be a no brainer. CC wins hands down. |
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Jwobot
join:2002-08-14
Utica, MI
·WOW Internet and C..
edit:
April 25th, @12:04AM
| reply to tc1uscg
said by tc1uscg  :Almost commical. For some reason, they think by offering me 120.00 services for what I'm paying CC now 72.00 for, then 99 next year, they can "win" me back. They are not serious trying to win anyone back at least in my area. My brother would love to pay $120 or $72 for his Comcast bill. He pays around $130 for HD Cable, Phone and Internet. Comcast would not even budge to lower it when he called a few days ago. Comcast is going to lose a lot of people if WOW or AT&T expands out in his area (Romeo).  |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
·Comcast
·WOW Internet and C..
·VoiceEclipse
| Yeah, I know lots of people would like to pay less. I was already thinking of switching to CC's HSI but the porch spammer won me over. The price is one thing, but the service. 24 hrs from sale to connect. The phone took longer (understandable w/porting requests) but the promotion was short lived. A guy at work tried to get it 3 weeks after I got hooked up and they told him that promotion was over. However, a current Comcast customer (at work also) called CC. Guess he was paying close to 200 bucks (he had max everything) is now down to 130.00. CC did give another guy a deal jumping ship from DISH to them, not as good but still 100 bucks a month for everything he wanted. WOW isn't that bad of a provider but they have some issues that they never seem to shake. They seem to be about 12-18months behind everyone else. They don't/won't support customer owned modems when you want a speed boost (big reason I left) and they have speed issues even on the tiers they do offer. I'm a happy camper for the next 2 years if anything so who knows. It's all up to WOW and what they want to do (or can). Oh, also, when I called up CC and asked for a HD box w/HDMI output (I had the HD package added when I got the service), they had one out that afternoon. The initial install guy picked up the wrong box so I just had composite outputs and wanted HDMI for the TV. |
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