Your Own Personal FiOS Account Manager > Brandon, FL PAM's

said by mongofl:

I have one of the PAM's in Brandon...service so far has been better, but they seem to get the same amount of misdirection as the customer. I had a billing issue, and the PAM had no special number...they just called the normal billing department and sat through the music until a rep came on, then patched me in. Better than before, but still needs some work.