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 DrModemPremium
join:2006-10-19
USA
kudos:1 | In my experience My experience with private local telcos has been generally good, and they seem to provide services like DSL where no Verizon or AT&T would dare to put them.
Take for instance the company I had while I lived in Florida for 15 years, NefCom. They went out and put DSL all over their service area, which was mostly extremely rural. When they put it where I was, it had stability problems at first (kept going out repeatedly, but after about 3 weeks they fixed the problem and it was rock solid stable from then on), but those were no biggie, because boy did they jump right on it when you called them:
Me: "My DSL has gone out"
Phone Rep: "Ok sir, we'll have someone out to fix it in 20 minutes"
And it was fixed, within 20 minutes. You don't get that with the huge telcos(at least I've never seen that happen with large telcos, and I've had AT&T, Verizon and Sprint). That's the kind of service you got with just about any problem, fast fixing.
Then I moved up here where I am now and had experience with a company called Shentel. They had DSL out on top of a mountain in an extremely rural area, that remote couldn't have been servicing more than 50 people.
Now for the past year I've had to be with Verizon and I absolutely hate their guts. They take forever to do anything and only serve hand-picked areas with anything better than dialup. As I write this I am surfing on a glorious 26k link. | |
| Because smaller companies generally appreciate and value their customers because everyone is very important to them. | |
 Luker3
join:2004-10-09
Blacksburg, VA
 ·Comcast
| reply to DrModem
Shentel is a little more evil than you might think.
They still charge $20 for unlimited dial up. They are really just part of Sprint, and if you live in Shenandoah county, Virginia, they are the only cell(Sprint), POTS, internet service available. | |
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