 chakeyPremium
join:2004-06-14
Gladstone, NJ
 ·Verizon FiOS
| This reminds me... One of the months that I needed to call Verizon to correct my bill, I got someone in the "Fios Support Center" who stayed with me throughout the call. She called 5 different departments, waited on hold, repeated my issue, and heard from each department how no one could do anything to help. The call ended 90 minutes later with the representative more frustrated than I was (I was actually laughing at that point because it finally was not ME having to transfer to 10 different departments and repeat all of my problems to 10 people.) It was a much more pleasant experience than being on my own calling Verizon. Has anyone else experienced this? Or did I just get lucky? |
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 jjoshuaPremium
join:2001-06-01
Scotch Plains, NJ
kudos:1 | said by chakey: It was a much more pleasant experience than being on my own calling Verizon. Has anyone else experienced this? Or did I just get lucky? You got lucky? You spent 90 minutes of your time and didn't resolve your problem.
But as far as Verizon is concerned, you're satisfied.
LOL. |
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chakeyPremium
join:2004-06-14
Gladstone, NJ Reviews:
·Verizon FiOS
| Compared to being on hold for 90 minutes by myself, I did get lucky! I'm know I'm not the only one to say this: if it weren't for their rock solid services, the billing issues would not be worth the headache. My alternative is Patriot Media. With them you get support headaches AND services that are not as good. Which would you pick? |
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