Chuckles
Premium
join:2006-03-04
Saint Paul, MN
 ·Comcast
| Crappy management.
I once got written up for not trying to sell TV to an 80-something-year-old woman who called to change her phone number," Girit said. "And she was in a nursing home, moving from one room to another, and couldn't even get our TV. I'm not going to offer something like that." Ugh... that hits home for me. We have to try to sell to everyone. I think I'm just going to offer products no matter what. You're TV is out? How about some Comcast digital voice? Do you want to sign up for that?
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kustomerservice.net |
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Corydon
Cultivant son jardin
Premium
join:2008-02-18
Denver, CO
clubs:
·Comcast
| said by Chuckles  :Ugh... that hits home for me. We have to try to sell to everyone. I think I'm just going to offer products no matter what. You're TV is out? How about some Comcast digital voice? Do you want to sign up for that? I'm guessing that each call center is run differently. Back when I worked for a Comcast call center, we just focused on fixing the problem. If the opportunity came up to add something to the account, we took it, but there wasn't any pressure to keep pushing people to buy stuff they didn't want.
Handle time was a concern, but fixing the issue came first. So I guess it all comes down to the quality of your local management.
Or maybe competition has heated up now and this is the dark side of that...everyone's got to sell, sell, sell. Ugh. Glad I'm not on the phones in that kind of environment. |
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Chuckles
Premium
join:2006-03-04
Saint Paul, MN
·Comcast
edit:
April 9th, @03:01PM
| Back when I worked for a Comcast call center, we just focused on fixing the problem. Musta been atleast 5 years ago or a different department.
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kustomerservice.net |
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