Ebolla
join:2005-09-28
Dracut, MA
| reply to bngdup
Re: Why not try.
Doing it mid troubleshooting yes I agree, doing it AFTER you finish then sure go ahead. Something like "If you have a moment would be interested in hearing about..." doesn't irk me as much. Worst that can happen is the customer says no, and if it is a recorded call then you had tried to do a sub portion of job you are paid to do. |
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bngdup
join:2007-02-20
Old Bridge, NJ
| Dont get me wrong, I'm not blaming the rep. Its the stupid turnkey standard business model for Customer Service. Its just accepted that you will place insane time limits on calls, deal with crappy support systems, inadequate training...etc.
Since a few people will bite and accept some stupid add-on they think its all worth it to add it on to every call. The big brass couldn't care less about the customer service quality. They only care about how many calls per month they receive. Less calls per month = less customer service spend. So the way they look at it is, we're already getting the call, might as well try and make some money off it it.
Disclaimer: I have worked as phone support |
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