pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD |  Domestic Help?
Does this prove that Verizon CSRs are not based in foreign countries?  |
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jonnyb
join:2008-03-15
Haverhill, NH
| Re: Verizon vs Comcast customer service
This is a no brain er Verizon takes the cake when it comes to sub-par customer service i have had the pleasure to deal with both and Verizon seems to be ten fold worse then comcast they are rude for one there appointments are like 1 week 3 days out and i am calling because my phone service is out and they cant make it for 1 weeks 3 days that is customer service at its finest thats why i canceled Verizon had the same issue with Comcast were my service was out and they sent someone same day within hours actually that is customer service. How Verizon stays in business with customer service like that is beyond me. |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
| said by jonnyb  :How Verizon stays in business with customer service like that is beyond me. It could be because customer service problems are not that bad at Verizon for most of the customers. If 95% of Verizon FIOS customers do not experience any billing problems or other issues with their service, then they won't be calling tech support. Even if Verizon's support is the worst in the world, most of their customers may not even know it.
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This isn't fair! I was only supposed to hate just ONE presidential candidate! |
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jonnyb
join:2008-03-15
Haverhill, NH
| said by pnh102 :said by jonnyb :How Verizon stays in business with customer service like that is beyond me. It could be because customer service problems are not that bad at Verizon for most of the customers. If 95% of Verizon FIOS customers do not experience any billing problems or other issues with their service, then they won't be calling tech support. Even if Verizon's support is the worst in the world, most of their customers may not even know it. I dont know about that everyone that i have been in contact with has had nothing but issues when dealing with Verizon even in other states besides my own. |
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irsean
join:2001-05-10
Redlands, CA
 ·Verizon FIOS
| Pah-lease!! Cable is so bad, I cancelled and had them pull their drop off of my house. That's what you should expect from wanna-be LEC's. I know far too many people that feel the same as I do.
And if you think ALL Vzn jobs are "1 weeks and 3 days" out, you are making that determination based on ONE service call. I know for a fact that just isn't true. Some days the load is light and others, it's very heavy. Usually do to the sheer volume of new FiOS installs in the system.
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