Corydon
Cultivant son jardin
Premium
join:2008-02-18
Denver, CO
clubs:
 ·Comcast
| reply to Chuckles
Re: Crappy management.
said by Chuckles  :Ugh... that hits home for me. We have to try to sell to everyone. I think I'm just going to offer products no matter what. You're TV is out? How about some Comcast digital voice? Do you want to sign up for that? I'm guessing that each call center is run differently. Back when I worked for a Comcast call center, we just focused on fixing the problem. If the opportunity came up to add something to the account, we took it, but there wasn't any pressure to keep pushing people to buy stuff they didn't want.
Handle time was a concern, but fixing the issue came first. So I guess it all comes down to the quality of your local management.
Or maybe competition has heated up now and this is the dark side of that...everyone's got to sell, sell, sell. Ugh. Glad I'm not on the phones in that kind of environment. |
