Re: Crappy management. in http://www.dslreports.com/forum/r20308821 en Fri, 05 Dec 2008 11:18:06 EDT Fri, 05 Dec 2008 11:18:06 EDT Re: Crappy management. http://www.dslreports.com/forum/remark,20308821 Chuckles :
Back when I worked for a Comcast call center, we just focused on fixing the problem.
Musta been atleast 5 years ago or a different department.
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kustomerservice.net]]> http://www.dslreports.com/forum/remark,20308821 Wed, 09 Apr 2008 14:55:31 EDT Re: Crappy management. http://www.dslreports.com/forum/remark,20307210 Corydon :
said by Chuckles See Profile :

Ugh... that hits home for me. We have to try to sell to everyone. I think I'm just going to offer products no matter what. You're TV is out? How about some Comcast digital voice? Do you want to sign up for that?
I'm guessing that each call center is run differently. Back when I worked for a Comcast call center, we just focused on fixing the problem. If the opportunity came up to add something to the account, we took it, but there wasn't any pressure to keep pushing people to buy stuff they didn't want.

Handle time was a concern, but fixing the issue came first. So I guess it all comes down to the quality of your local management.

Or maybe competition has heated up now and this is the dark side of that...everyone's got to sell, sell, sell. Ugh. Glad I'm not on the phones in that kind of environment.]]> http://www.dslreports.com/forum/remark,20307210 Wed, 09 Apr 2008 10:07:26 EDT Crappy management. http://www.dslreports.com/forum/remark,20304407 Chuckles :
I once got written up for not trying to sell TV to an 80-something-year-old woman who called to change her phone number," Girit said. "And she was in a nursing home, moving from one room to another, and couldn't even get our TV. I'm not going to offer something like that."


Ugh... that hits home for me. We have to try to sell to everyone. I think I'm just going to offer products no matter what. You're TV is out? How about some Comcast digital voice? Do you want to sign up for that?
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kustomerservice.net]]> http://www.dslreports.com/forum/remark,20304407 Tue, 08 Apr 2008 18:45:30 EDT