Gnaraktol
join:2008-03-18
Gatineau, QC
 ·TekSavvy Solutions..
| privacy and Bell concerning throttling...
Several years ago Sympatico opened up a call center in India to service their tech support... Tech support would have to have certain access to information on phone lines if they are to actually be able to provide "tech support", this being said, I wonder to what extent with this new throttling and the capability of Bell capturing/monitoring data - our information being transmitted would not only be kept private from Sympatico employees, but at the worse scenario, made viewable somehow by employees in another country like India - this would be a serious crime if you ask me....
just a note I figure that is worth mentioning on the topic of privacy...
who says that these employees have absolutely no means of accessing this data? Bell? and can we really trust "Bell's" word? |
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HiVolt
Premium
join:2000-12-28
Toronto, ON
clubs: | I highly doubt any of the front line CSRs outsourced to India have any access to such data.
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GOLF LEAFS GOLF! |
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LittleStone
join:2003-10-31
Ottawa, ON | reply to Gnaraktol
Unless there's some evidence Bell employees/contractors in India abuse our privacy more than those in Canada do, whether they are Indians and Canadians are irrelevant. |
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Leathal
Premium
join:2002-02-09
Toronto, ON
| said by LittleStone  :Unless there's some evidence Bell employees/contractors in India abuse our privacy more than those in Canada do, whether they are Indians and Canadians are irrelevant. They certainly are out sourcing their repair call center to India, I called a few times today to see who answered and one lady I talked said she was in working out of India.
So I wouldn't be surprised if more than just the repair call center has been reallocated to India 
Leathal |
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Gnaraktol
join:2008-03-18
Gatineau, QC
·TekSavvy Solutions..
| reply to Gnaraktol
Actually it does matter, cause breach of privacy in Canada is one thing, but to start having a breach in a foreign country (implying that foreign jurisdictions and such would apply), is another story... it would really hurt Bell if that happened...
plus their laws are different and if certain information was leaked there (say for example emails and such...) good luck prosecuting someone out in india... and even proving it... it makes things alot more difficult...
of course there's no evidence of such breach, it is theoretical... not pointing a finger but if there's a possibility of it being done, why not question it? |
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Pegasys66
join:2008-01-16
·TekSavvy Solutions..
edit:
April 9th, @04:50PM
| reply to LittleStone
Evidence???
Last Saturday while trying to figure out why I was still paying $52.95 a month for HSE after being cancelled (as of Dec 01 08).
The Indian CSR asked me for my SIN...AFAIK I never even gave my SIN to Bell Sympatico when I ordered High Speed 5 odd years ago.
Would you feel comfortable giving that sort of info to ANYONE overseas?
PS: Upon further reflection, the mere thought that a Bell/Sympatico employee(outsourced in a foreign nation)would have any kind of access to canadian citizens info throug SIN numbers scares the hell out of me.
PPS:He settled for drivers license info |
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TwentyMBPS
join:2005-11-04
Toronto, ON | reply to Gnaraktol
Upon reflection, I do not wish to post. Take me back!
 |
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UT_CK
Premium
join:2008-01-28 | reply to Gnaraktol
»www.privcom.gc.ca/contactUs/index_e.asp
CK
{:(B) |
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LittleStone
join:2003-10-31
Ottawa, ON
·TekSavvy Solutions..
·Bell Sympatico
| reply to Pegasys66
I'm just saying, we should concern about our privacy no matter we are dealing with Indian or Canadian Bell employees/contractors. I don't see why it's MORE a concern simply because Bell outsource to India. If bad things happen, Bell is on the hook anyway. Bell can't escape responsibility in Canada just because they outsource to India.
If would be MORE a concern if Indians are less trustworthy. They may not know what they are doing when we call, but it doesn't mean they are more likely to be bad people.
No, I'm not of the Indian origin. I just want to be fair without prejudice against any nationality. |
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Candoo3
join:2005-01-24
·TekSavvy Solutions..
| said by LittleStone :If bad things happen, Bell is on the hook anyway. Bell can't escape responsibility in Canada just because they outsource to India. If would be MORE a concern if Indians are less trustworthy. They may not know what they are doing when we call, but it doesn't mean they are more likely to be bad people. No, I'm not of the Indian origin. I just want to be fair without prejudice against any nationality. What he is saying has nothing to do with being prejudice. It's that persons in other countries, be it in India or where ever, have access to your info because of international outsourcing. Other countries do not necessarily have the same privacy laws that we do here(for what they are worth). Sh*t happens, and if someone abuses your info, they sure aren't going to answer to anyone here. You have no guarantees what anyone could with your info, even if they are in a position of trust. Restitution, so what, you and your info is toast.
Check this one, I know many ppl who work here: »Outsourced Comcast Tech Goes Vigilante On Xbox Cheaters
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Candoo3
join:2005-01-24
·TekSavvy Solutions..
| reply to Pegasys66
said by Pegasys66 :Would you feel comfortable giving that sort of info to ANYONE overseas? PS: Upon further reflection, the mere thought that a Bell/Sympatico employee(outsourced in a foreign nation)would have any kind of access to canadian citizens info throug SIN numbers scares the hell out of me. PPS:He settled for drivers license info This actually bedazzles me, the thought of being asked for a SIN or even a DL #, by a utility company. I deal with my bank from time to time by phone. Even being a financial institution, I have never been asked for those 2 pieces of info, over the phone by the CSR. |
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Anon Y Mous
@teksavvy.com
| reply to Pegasys66
said by Pegasys66 :The Indian CSR asked me for my SIN...AFAIK I never even gave my SIN to Bell Sympatico when I ordered High Speed 5 odd years ago. ... PPS:He settled for drivers license info Hmmm...sounds suspicious. What business does Bell have in knowing your SIN or driver's license number? The only thing they should need is your name, address, phone number, and credit card number for billing purposes. If any business started asking me for my SIN number I would immediately suspect that I have stumbled upon a phishing scam. |
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LittleStone
join:2003-10-31
Ottawa, ON
·TekSavvy Solutions..
·Bell Sympatico
edit:
April 10th, @12:19AM
| reply to Candoo3
Comcast was lucky for
1. it was just the dumb guy and the victim didn't sue Comcast, or
2. the victim just didn't sue Comcast, or
3. the victim did sue Comcast and they settled before the case goes to the court, or
4. Comcast provides compensation before the victim complain and the victim did not protest.
edit: The guy was lucky too. The victim can sue the guy in Canada. The Comcast case actually proves my point: you can have employees abusing their positions everywhere no matter what the law said. It's ultimately the company's responsibility to put into all the safeguards and policies to minimize this risk.
I'm not talking out of my rear. I'm in a position to handle very sensitive personal information and the company I worked for enforces strict policies in accessing personal information. We do release some low risk information that cannot be used to identify the person to the third party with authorization of the "clients". |
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ftp1020
join:2007-01-30
Canada
·TekSavvy Solutions..
·Execulink
| reply to Gnaraktol
As I understand it, only government, banks, and your employer can ask for your SIN and refuse to deal with you if you don't.
Anyone else can ask, but are not legally allowed to treat you differently if you refuse to provide it. For example, if asked on a credit application to provide it, you can refuse, and they cannot use that alone to turn down your application. |
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liamoforange
join:2005-11-01
Hamilton, ON
| reply to Gnaraktol
I was asked for my SIN the last time I had to speak to a Rogers representative, they said it was the only way that they "could guarantee I would receive customer service on future calls". When I asked for their CSR ID and to speak to their supervisor they hung up on me. When I called back and spoke to a senior CSR person they said they had no way to determine who it was that I was speaking to... funny I thought they recorded all calls.
Any way we are on our way to Telus at the end of the month.
Cheers! |
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Pegasys66
join:2008-01-16
·TekSavvy Solutions..
edit:
April 10th, @11:30AM
| reply to Candoo3
My point exactly...
I am an immigrant and proud Canadian and would not want a citizen from my own country of origin have that kind of access to my info...
As for any nationality being more or less trustwhorthy than another...
When you outsource jobs to poor countries and pay bottom dollar, you run a bigger risk that some of those employees may have no other choice in order to supplement their income... |
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