sandy1950
@Level3.net
|  ATT will cripple dslextreme into submission and bankruptcy
I'm a new customer since 3/1/08. AT&T idiot technicians caused me to lose dial tone, and therefore DSL. DSLX customer support is lame at best and toothless in getting giant AT&T to comply with reconnect w/o's. I'm w/o DSL for over 3 1/2 weeks now and am powerless as to who to rant and rave to. All concerns have fallen on deaf ears. AT&T is stonewalling my reconnect and it's probably a manouver to steal back DSLX customers who become frustrated. I dunno where else to turn. I'm fed up with both providers. |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
edit:
April 9th, @08:19PM
| As AT&T's second largest partner I don't think we will be crippled into submission and bankruptcy. 
What caused the phone line to go down? If it was a problem on their end we can work to get the reconnect order expedited. Can you please provide me with your account info? You will need to register for an account on this site in order to send me a PM with that info.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. |
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sandy1950
join:2008-04-10
San Jose, CA | unblock your IM so I can respond. See? "DSLX customer support is lame at best" |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE | If you're just here to rant, we have a forum for that.
--
Hello...is there anybody in there? |
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Lanik
Lab-nik
Premium,ExMod 2002-03
join:2001-06-25
Bay Area
 ·DSL EXTREME
| reply to sandy1950
said by sandy1950  :"DSLX customer support is lame at best" You have a very funny way of asking for help. 
--
"If it ain't broke don't fix it." |
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DSLX_Zak
Premium
join:2007-01-04
Salt Lake City, UT | sandy1950,
If you would like to send me your account info I can take a look at this for you. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | AT&T killing your dial tone could be brought against AT&T, as POTS service (dialtone) is regulated as a life line, and must be fixed. If AT&T doesn't have dialtone, get them over to fix the line.
--
Canada = Hollywood North |
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prestonlewis
Premium,MVM
join:2003-04-13
Sacramento, CA
 ·VoiceStick
 ·Comcast
·Pacific Bell - SBC
·DSL EXTREME
·Vonage
·VoicePulse
| reply to sandy1950
Well, I'm not a new customer and DSLExtreme works just fine for me. This weekend, when Comcast had all it's issues, (we have both cable and DSL), DSLExtreme worked perfectly fine under a lot heavier load than it usually has to deal with in my household. |
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Austinloop
join:2001-08-19
Austin, TX | reply to en102
The OP's attitude toward both companies involved isn't conducive to getting any help, note his comments toward the person that wants to help when the IM feature doesn't work. And who knows what the status of his dialtone is??? |
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DSLX_Zak
Premium
join:2007-01-04
Salt Lake City, UT
| sandy1950,
Here is what I was able to find. Do to the loss of dial-tone on the line we had to place a disconnect/reconnect on the DSL line. This is a common procedure for customers that loose dial-tone and takes roughly one and a half weeks to fix in most situations.
Your Disconnect order was place on 3/19 and was due 3/24 but it is still pending in the ordering system. Because of how the system works we cant re-order the DSL on that line till the order clears.
Our Ordering department has been fallowing up on it regularly and more than one ticket has been opened with AT&t to get the ticket cleared but as of today it is still in a pending status.
Given the length of downtime I can understand your frustration but we are unfortunately entirely at AT&T's mercy on this one. I will keep you updated on the situation as I get more info.
--
Zak
Tech Support
DSLExtreme
|
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k7aab
join:2001-04-03
Granite City, IL
·DSL EXTREME
| I had this same problem with AT&T last year.. they just don't have a clue what they are doing. AT&T finally sent an outside lineman on the 5th trouble call on the 4th week that looked at the inside and outside wiring and simply said "This is all messed up. He installed another new line to the house, ran a new line inside the house, and fixed the mess at the CO and came back to make sure everything was working. |
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k7aab
join:2001-04-03
Granite City, IL | oh yeah, I called AT&T about 8 times to make sure the last time I was getting a competent line tech for my install. |
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