DSLX_Zak
Premium
join:2007-01-04
Salt Lake City, UT | reply to Lanik
Re: ATT will cripple dslextreme into submission and bankruptcy
sandy1950,
If you would like to send me your account info I can take a look at this for you. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | AT&T killing your dial tone could be brought against AT&T, as POTS service (dialtone) is regulated as a life line, and must be fixed. If AT&T doesn't have dialtone, get them over to fix the line.
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Canada = Hollywood North |
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Austinloop
join:2001-08-19
Austin, TX | The OP's attitude toward both companies involved isn't conducive to getting any help, note his comments toward the person that wants to help when the IM feature doesn't work. And who knows what the status of his dialtone is??? |
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DSLX_Zak
Premium
join:2007-01-04
Salt Lake City, UT
| sandy1950,
Here is what I was able to find. Do to the loss of dial-tone on the line we had to place a disconnect/reconnect on the DSL line. This is a common procedure for customers that loose dial-tone and takes roughly one and a half weeks to fix in most situations.
Your Disconnect order was place on 3/19 and was due 3/24 but it is still pending in the ordering system. Because of how the system works we cant re-order the DSL on that line till the order clears.
Our Ordering department has been fallowing up on it regularly and more than one ticket has been opened with AT&t to get the ticket cleared but as of today it is still in a pending status.
Given the length of downtime I can understand your frustration but we are unfortunately entirely at AT&T's mercy on this one. I will keep you updated on the situation as I get more info.
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Zak
Tech Support
DSLExtreme
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k7aab
join:2001-04-03
Granite City, IL
 ·DSL EXTREME
| I had this same problem with AT&T last year.. they just don't have a clue what they are doing. AT&T finally sent an outside lineman on the 5th trouble call on the 4th week that looked at the inside and outside wiring and simply said "This is all messed up. He installed another new line to the house, ran a new line inside the house, and fixed the mess at the CO and came back to make sure everything was working. |
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k7aab
join:2001-04-03
Granite City, IL | oh yeah, I called AT&T about 8 times to make sure the last time I was getting a competent line tech for my install. |
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