JSpradlin
join:2006-06-22
Cumming, GA
| reply to staijo
Re: speed factory seems to be no more....
I don't know what has happened but I reviewed a call from the president of my company stating that he lost DSL service at his home this weekend while he was on vacation. He then told me his wife's business that uses the service as well had no services this morning either. No letters , No Phone calls, No Support. I called the NextPhase number is California and was told that the co-location when down. I don't not consider my self to be the smarted person in the world but I have been dealing with Voice and Data now for 12 years and I thought a co-location was a backup site in-case the primary went down. I went to the office in Atlanta to get a response and the office is closed and the doors are locked. I have contact Converge Solutions to try and get service for these location and they are going to put a T-1 in the business and at his home for less than the cost of the 2 phone lines at home and the DSL SpeedFactory provided and get us temp DSL service from AT&T. call them they will help 404-890-7520. |
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bseybolt
join:2002-10-09
Atlanta, GA
| reply to staijo
A few weeks ago, my DSL modem went belly up. I called SF and asked about what my options were. They said I could re-up my contract for a year and get a modem for free. It initially seemed like a good idea until they couldn't get any hardware in stock. I called back and told them I was going to just purchase one around town.
Just got off the phone and did a stop payment on my check to them for this month's service. I used to recommend SF to everyone I knew. It's a shame how all this is going down. |
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mausdesign
@homedepot.com
| reply to staijo
I just received a callback from Friday from an sales executive from NextPhase Wireless. He was very apologetic, saying that some equipment blew while trying to transition the network. He offered me a month of free service for the trouble this had caused and appreciated my patience as they work through correcting the problems. He is optimistic about Speedfactory's service being back up by mid-afternoon to end-of-day. Also, he assured me that they are putting additional equipment in place to ensure this will never happen again in the future. |
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Shopping For DSL
@comcast.net
| reply to staijo
I have happily moved away from SF. Abraxis Thanks For getting me back online so quickly!
This is so pathetic:
»www.speedfactory.net
"We apologize for the inconvenience. We assume all responsibility. All your information is safe, nothing has been lost and your service is being been fully reestablished as we speak."
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AtlGeek
@atlanticnexus.net
| reply to staijo
Just go Atlantic Nexus even if they do get their network back up (not holding my breath).
Speedfactory is no longer the small, nimble, knowledgeable, company it once was.
AtNex is though - they drop-shipped me a modem to my door on a SUNDAY ... and I was live hours after TWO DAYS for AT&T to reprovision the line.
They took phone calls at 11PM and 2AM ... on the weekend ... and they got it done. |
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ApplSplatZ
| reply to staijo
I just checked »www.speedfactory.net again from work. Here's what I get:
``We apologize for the inconvenience. We assume all responsibility. All your information is safe, nothing has been lost and your service is being been fully reestablished as we speak.''
Now why didn't they do that on Friday... |
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bu9418
@ga.us | Still don't get anything. |
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Shopping For DSL
@comcast.net
| reply to ApplSplatZ
Looks like they re-pointed there dns to jersey.net
ping www.speedfactory.net
PING speedfactory.net (209.66.45.252) 56(84) bytes of data.
64 bytes from speedfactory.net (209.66.45.252): icmp_seq=1 ttl=110 time=46.6 ms
64 bytes from speedfactory.com (209.66.45.252): icmp_seq=2 ttl=110 time=44.8 ms
64 bytes from speedfactory.net (209.66.45.252): icmp_seq=3 ttl=110 time=46.2 ms
whois 209.66.45.252
OrgName: INS
OrgID: NINS
Address: 1001 Lower Landing Road, Suite 104
City: Blackwood
StateProv: NJ
PostalCode: 08012
Country: US
NetRange: 209.66.0.0 - 209.66.63.255
CIDR: 209.66.0.0/18
NetName: INS-JERSEY
NetHandle: NET-209-66-0-0-1
Parent: NET-209-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.JERSEY.NET
NameServer: NS2.JERSEY.NET |
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partlycloudy
Premium
join:2008-04-13
Decatur, GA | reply to staijo
I was not seeing it either... just looked for speedfactory.com and found it (.net must be cached somewhere for me).
I talked to them in CA a few hours ago, and it was the same story.. "hope to be up today, but really hoped to be up Friday". |
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ByeSFHelloAtNex
@uslec.net
| reply to Shopping For DSL
Yeah, I just looked this up myself when I saw the web site. I've already jumped ship, but I'm waiting to get a hold of somebody that can tell me how to make sure I don't get billed any more.
This is interesting. They changed their DNS and their web site to a Jersey.net IP. They probably started that on Friday (or even Saturday) when they lost their connectivity. Big Deal! That does nothing for their connectivity in Atlanta for all their customers. I'm not sure what they mean by "repairing the outage," since it is not a technical problem. If they mean finding some money and/or ordering service through another provider, I wouldn't hold your breath. If there is anyone still holding out, I would find another provider now. Do they actually deserve another chance after this anyway?
I switched to Atlantic Nexus mainly because they answered the phone late on a Friday night. They are also less expensive for the same type of service, but I can sort of vouch for Abraxis as well. They called me back on Saturday morning even though it was too late for me and have been in business since the mid-90's. |
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acceleration
join:2007-06-12
Gainesville, FL
| reply to staijo
The 6Mb service you probably had with Speedfactory was actually a Covad line. No ISP to my knowledge has access to the Bellsouth 6Mb product via their line-share agreement. So if an ISP is selling 6Mb service, it's most certainly via a CLEC/DLEC that has equipment in the central office and is only using Bellsouth for their dry copper pair and no signaling. We can sell you Covad 6Mb ADSL service and even service up to 15Mb via our relationship with Covad... however, it's distance limited... so you have to be fairly close to the central office you are served from which is unlike the Bellsouth offering, where they have remote DSLAM's to extend their 6Mb and future 10Mb services out into remote areas.
Brett Tambling
Acceleration.Net
sales@acceleration.net |
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acceleration
join:2007-06-12
Gainesville, FL
| reply to staijo
To answer the question about co-location that one of you mentioned, that's not necessarily a backup location. For instance, we have a POP at our corporate office, but our other network nodes / POP's are actually within large carrier neutral facilties. For instance, 56 Marietta run by telx in Atlanta is one of those big facilities. So by co-location, they may mean their equipment in one of these big carrier facilities got shut down or something blew up there... which in this case would appear to be where they managed their entire network. We spread our services across multiple geographic POP's so this sort of thing can't happen. Honestly though, it sounds less like an equipment failure to me than perhaps a billing issue like someone else here mentioned. If they didn't pay for their co-location space for instance, if they were buying their upstream Internet from that company as well.. they could have locked their equipment rack and shut off their IP and any circuits that connected to that rack. Basically, isolating their equipment from the outside world until they paid up. This is just speculation by the way. I have no idea what is going on with them. I just know my brother has been without service since Friday and before then, Speedfactory has always been a decent company to work with.
By the way, has anyone tried to ping the next address upstream from your ADSL router? In other words, are you still up and running with speedfactory's first piece of equipment (is your PPPoE authenticated), but you just don't have Internet? Or is everyone not even authenticating PPPoE? |
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tw
@bellsouth.net
| reply to staijo
Until I switched to ATT on Saturday afternoon I still had a good DSL connection and could get to all of the Speedfactory/NextPhase sites, but no sites outside their control. Borrowing a cup of wireless LAN from a neighbor I got the opposite - the rest of the web was fine, and no SF/NP sites available.
Sounds like their network interconnect got cut off, either accidentally or on purpose. I heard a rumor of a $60K+ network bill that did not get paid.
Hate ATT, but they got me back on the air in a matter of hours, and turns out they are half the price of SF. Oh well...
Tom |
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SF Refugee
@applyshopnchek.com
| reply to acceleration
Yeah, my PPPOE has been authenticating since friday, but cannot get to the internet. I just called AtNexus and they told me that I would most likely have service by tomorrow, while AT&T insists that it's going to take 3-5days to get me back online. Kinda funny, since they have to do the provisioning... |
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NetworkEngineer
@jersey.net
| reply to acceleration
Speedfactory is in the process of recovery. I have modified DNS to our sister company in New Jersey, and hope to update the page as we receive new information. This redirect is temporary. In addition to this step I am also redirecting emails accounts temporarily to allow for communication.
We hope to have things restored shortly and be assured all engineers are busy working on the issues.
Regards |
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skywolf
join:2008-04-14
| reply to staijo
I just want to say this:
I called JerseyNet as well as some others, the phone was answered quickly and I spoke to a nice woman there for quite some time. She really had no idea what was going on but knew that something was up, because as soon as she picked up I questioned her about NextPhase and she asked me if I was a SpeedFactory customer.
She kept apologizing on behalf of her parent company, which I politely told her it wasn't her responsibility to apologize for NP's incompetence. I'm worried about all the people who did work for Speedfactory who by now have probably realized their jobs are gone, and I'm more worried about the folks at JerseyNet who were only purchased about 7 months ago. Maybe I'm jumping the gun here, saying they are going out of business, but that is the best judgment I can make from researching the company.
If you do call JerseyNet looking for information, please be nice to them! She complimented the south as well lol, apparently we are more polite than our northern neighbors, but we all knew that right? |
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AtlGeek
@atlanticnexus.net | reply to staijo
Ya - looks like they are shutting the ATL office and moving everything to NJ.
Nice way to handle an office closing/migration like this eh?
LOL |
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skywolf
@atlanticnexus.net | reply to staijo
PPPoE connected.
Ping success.
Only problem is getting OUTSIDE of SF's network.
Thankfully that's over, ATNEX has me connected!! |
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tw
@bellsouth.net | reply to SF Refugee
re ATT setup
Ask them to expedite the provisioning. As long as they get the order into the provisioning department by 2:00 PM they can get you active same day. I was provisioned about 15 minutes after I asked them to expedite. |
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Network Engineer
@jersey.net
| reply to staijo
Message from NextPhase CEO
The following is a message direct from the CEO of NextPhase Wireless parent company of Speedfactory.
----
TO ALL SPEEDFACTORY CUSTOMERS
We apologize for any inconvenience our service outage has caused you. We accept full responsibility for this outage and have taken steps to prevent this from ever happening again.
* We are here to stay in business with you, our valued customer, in the Atlanta area.
* We are investing in proper backup to support the services we provide in Atlanta, so that we will not put you in this difficult situation ever again.
* We will be offering a month free of charge to all SpeedFactory customers affected by this outage.
* We are implementing proper call flow management and communications to assure you will never be without a simple means of communication with us.
* We are also willing to offer free installation and one month of free service to all new customers who sign up for any of our services the rest of the month (April, 2008)
We hope you accept our sincere apologies and thank you for your patience and support during this very trying time.
Sincerely,
Robert Ford
CEO, NextPhase Wireless, Inc (parent company of SpeedFactory) |
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