ARD
@speedfactory.net
| reply to staijo
Re: speed factory seems to be no more....
I went down at 10.05 A.M. Friday morning. Looking at my access logs my server was online at 5 P.M today.
My site hosted on a SF line »anotherrandomday.com survived being on the front page of reddit last week so it was a shock to see 0 people online Friday morning. Also I run my own IMAP server so lost contact on that front.
If SF made some effort to explain what was going on this would have been a different story.
Yes, after five years as a customer I am looking at other options. |
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ByeSFHelloAtNex
@atlanticnexus.net
| reply to staijo
I tried several times and actually got a human. A gentleman by the name of Peter took my name and said he would close the account effective today. He did apologize for the outage, but it was WAY too late. Now, as long as I don't get a charge on my next billing cycle, I won't talk (too much) trash about them. Good luck to the customers willing to give them another chance. You'll need it. Whatever they admit to down the road, some of us KNOW what really happened. |
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Anagram
@comcast.net
| reply to TomHemingway
Re: Message from NextPhase CEO
The response to your "outage" was amateurish at best. Offering us a measly month off service like you'd inconvenienced us for an hour or so is just plain insulting. You don't even have the basic decency to put a proper apology or news section on your site to keep people updated about what's going in.
My husband and I are in a distance graduate program. My class final project was hosted on a web server on my desktop. That project was due *TODAY*. So you can cram your apologies. We were with SF for over 5 years, but you've lost us forever. Rest assured that we will tell every single person we know or meet in the future to avoid SF and NP like the plague. |
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HSchmiller
join:2008-04-12
Atlanta, GA | reply to RCDNeed4Speed
Re: speed factory seems to be no more....
AT&T DSL offers 6.0MB. |
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RedKnight
join:2008-04-13
Snellville, GA
 ·Atlantic Nexus
| reply to Anagram
Re: Message from NextPhase CEO
Right Anagram,
Given all I've read here, I think we are seeing a classic case of amateurs playing at thinking they're execs, while they personally made money cutting corners. Even the message now shown on the SpeedFactory.net site highlights a lack of professionalism and just plain cluelessness. They're apologizing for all the corners they cut, it seems like (including that all the good workers left). The message seems drafted by one guy.
And they only mention monetary offers to new customers, now, after what just happened? What about the great flock of existing customers who once did, and by some slim chance still might want to, believe in them?? Amateurs with their heads in the sand.
I don't mean to get personal, but I'm responding to public actions by the company, shrug. And I may have it wrong. But that's how it looks to me. |
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sherwin1
Premium
join:2002-04-12
Buford, GA | Just curious - what's the URL for "the message now shown on the SpeedFactory.net site"? I can't find anything there. All I find is a bunch of self-congratulatory blather about how they're "top rated," "industrial-class," and "reliable." |
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ByeSFHelloAtNex
@atlanticnexus.net | The .com site is still posting the previous "apology," but the .net site appears to be business as usual. |
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RedKnight
join:2008-04-13
Snellville, GA
·Atlantic Nexus
| reply to sherwin1
Sherwin, is SF working for you? If not, you are probably viewing it from the "inside" (using a SF DSL)... all you can see is the SF.net site from the way it was before Friday, and you can't connect past that. Also you can appear to check your email - but it is also cut off from the outside.
Is SF back up for all SF users? (Can you connect to the rest of the net through your SF DSL?) I wouldn't know, I've already switched.
The message I'm talking about it what "outsiders" see (e.g., I'm coming from AtNex.net now). If you log on through anything but your SF DSL, you will see what SpeedFactory.Net (and SF.com) is showing to the rest of the net - it's an apology. (Is still not telling SF "insiders"??) The apology is actually posted on Jersey.net via a redirect. |
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staijo
join:2002-01-09
Roswell, GA
 ·Charter Pipeline
| rednight,
I see the same thing as you...
If I go to speedfactory.net, I get the president's message, but sf.com gives me the regular page. I cannot get to my mail from outside.
This is likely a DNS issue. It could take over 24 hours to get the right DNS back in place for everyone on the internet. Usually it is less, but I remember the days we made DNS changes for businesses only late on Friday, because it could take all weekend. |
|
Stock scam
@novuscom.net
| reply to TomHemingway
Re: Thank you, CEO, but no thank you. . .
Mr. COO of SF:
Your stock closed exactly where it opened because someone high closed it with a purchase of 100 shares!!! What a freakin laugh that you'd even state this in an open forum! High closing is illegal (ya ya, I know...'you have no idea who did it').
lol |
|
anon non
@bellsouth.net | reply to staijo
Re: speed factory seems to be no more....
Email sent to me with apology, dated today. They say all is now well. Annoying but not so much as to make me get new service. I can always use a break from the tubes. |
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sherwin1
Premium
join:2002-04-12
Buford, GA
| reply to RedKnight
Re: Message from NextPhase CEO
I've accessed both speedfactory.com and .net from SF ip's and from three outside nets, each ip using different DNS servers, and using both IE7 and Firefox 2. No mention of the outage at all seen on any of those pages. That's why I was asking for the URL where you saw the apology. |
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lithiumbomb
@bellsouth.net
| reply to staijo
Re: speed factory seems to be no more....
The message was at www.speedfactory.com for a time but went away shortly after Speed Factory as a whole reappeared on the net. I've already got a new provider so now that their phones are (probably) working I can cancel them on Tuesday after being a customer for over 5 years. |
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ByeSFHelloAtNex
@atlanticnexus.net
| reply to sherwin1
Re: Message from NextPhase CEO
sherwin, this is what I think most of us are seeing...for me, at least one of the .net and .com sites have been periodically showing the "original" SF site, but here is the link from the DSLReports.com article:
»/speak/slidesh···M1Nzg%3D |
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staijo
join:2002-01-09
Roswell, GA
·Charter Pipeline
| yes, if I go to .com, I see the regular web page.
if I go to .net, I see the
»/speak/slidesh···M1Nzg%3D |
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RedKnight
join:2008-04-13
Snellville, GA
·Atlantic Nexus
| reply to sherwin1
Hi Sherwin,
I see what staijo posted (thanks for that!). I get it with both »www.speedfactory.com/ and »www.speedfactory.net/. I am using my AtNex.Net account.
I've been getting it at the sf.net address since morning; I've only been checking the sf.com variant since afternoon. It has been that same apology at both sites, every time I checked.
I don't know why it would be different for different people, except perhaps for some sort of isp caching (although that doesn't make sense after so much time, does it?) or DNSs pointing to different places. I'm not sure how to check what DNSs I'm using with AtNex.net; maybe it's on their site. |
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invalidname
join:2000-12-24
Grand Rapids, MI
| reply to invalidname
It would have more credibility if posted from a non-anonymous account, or if this same text had been e-mailed to all Speed Factory customers. In the interest of fairness, I'm following up to report that I received an e-mail with this text last night at 11:05PM.
Of course, that's after I signed up with a new provider, and sent SF a snail mail telling them to cancel my SF account, so they're just wasting their breath as far as I'm concerned. |
|
teradude
join:2008-04-13
Cumming, GA
| Re: Message from NextPhase CEO and .........
There is a good summary of our situation here in this thread:
Re: Speedfactory is STILL IN BUSINESS!
»Speedfactory is STILL IN BUSINESS!
Look for Seen_this_Movie's post on page 2 of that thread. This is a good recap of what has happened, for those who haven't kept up with the scores of postings over the weekend. I've only seen 2 customers writing here on dslreports that they are giving SF another chance. There were just too many screwball failures for most of us. The link I've posted here summarizes them all. |
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chuckgo
join:2008-04-12
Fairburn, GA
1 edit | Zoot the Message from NextPhase CEO
Cosmic Debris by Frank Zappa
The mystery man came over
An' he said "I'm outta site"
He said for a nominal service charge
I could reach ner-vonna tonite
If I was ready, willing, and able
To pay him his regular fee
He would drop all the rest
Of hiss pressing affairs
And devote his attention to me.
I've got troubles of my own, I said
An' you can't help me out
So, take your meditations
An' your preparations
An' cram it up your snout
"But I got a CRYSTAL BALL," he said
An' held it on up to the light
So I snatched it all away from him
An' I showed him how to do it right. |
|
RCDNeed4Speed
@speedfactory.net
| reply to HSchmiller
Re: speed factory seems to be no more....
said by HSchmiller  :AT&T DSL offers 6.0MB. Yes I know. Sharon at Atlantic Nexus said that BellSouth/AT&T intended on offering this service to small providers like them earlier this year, but for some reason (!) it's taking longer that expected.
I used to work for a CLEC and I've seen this kind of foolishness before. For this and other reasons (like 1st tier tech support staff who might not speak and comprehend American English) I'm not going give AT&T my business so they can continue such business practices. And until my local cable operator offers data-only service, I'm not interested in paying for entertainment I don't want nor have time to watch.
Since I couldn't find another local ISP with comparable service, I'm sticking with SpeedFactory for now. As a residential customer, I appreciate their willingness to "make it right" by not charging for a month's service. I'll be watching closely to see if they follow through on the other action items in the CEO's email; if not I'll have my backup plan ready.
RCD |
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